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10
Troubleshooting – Single-Serve Side
Coffee Maker will not brew/coffee not dispensing.
• Piercing Needle may be clogged. Always remove Gray Removable
Needle Holder. Clean Piercing Needle in Lid of Coffee Maker as
shown on page 9.
• Mineral deposits have formed. Clean Coffee Maker following
directions in Care and Cleaning section.
• Too little water. Need 15 oz. (444 ml) or more.
Coffee tastes bad.
• Too much water was added or too much or too little ground coffee
was added. Change ratio of water to coffee grounds or use less
water with coffee pods.
• Poor coffee quality and freshness.
• Poor water quality. Use filtered or bottled water.
• Soft water causes poor coffee extraction, which leads to poor
tasting coffee. Use filtered, spring, or bottled water.
Coffee sediment in cup.
• Try a coarser grind of coffee, or add a #1 paper cone coffee filter
to Brown Removable Brew Basket. Make sure hinged Lid is closed
on Brown Removable Brew Basket.
Water on counter under unit.
• Overfilled Water Reservoir. Do not add more than 56 oz.
(1.65 l) of water. Some mugs/cups do not pour cleanly and can
dribble water down side of cup and onto counter.
Coffee overflows from travel mug or regular mug.
• Press BREW NOW I/ button to manually stop brew cycle. Do not
touch travel mug or regular mug since it will be very hot. Let mug
cool before emptying. Press BREW NOW I/ button to start a new
brewing cycle.
Control Panel Notifications:
• CLEAn: Coffee Maker needs to be cleaned. See page 9.
• CLoSE Lid: Coffee Maker Lid is not closed properly. Push Lid down to
lock into place.
• OVEr LOAd: Needle is clogged or Brew Basket is overloaded. Do not
fill Brew Basket above MAX fill line. Always remove Gray Removable
Needle Holder and follow “Clogged Needle” instructions on page 9.
• FIL H2O: Not enough water. Add water to Water Reservoir and press
BREW NOW I/ button to clear Display. Press BREW NOW I/
button to restart resume cycle.
• OVEr: Allow Coffee Maker to cool for 15 minutes. Make sure there is
water in Water Reservoir. Empty mug, and then press BREW NOW
I/ button to restart brewing cycle.
Coffee overflows from Brew Basket.
• Use Removable Brew Basket with Lid for ground coffee.
• Use a lesser amount of ground coffee. 3 tablespoons (15 g) is
maximum amount of grounds to brew.
• When using whole bean coffee, a standard automatic drip coffee
grind will yield best results. Be careful not to overgrind, since very
finely ground coffee can cause overflow.
• Black Seal around Needle in Removable Needle Holder is missing.
Carefully place seal around Needle and push until in place.
• Do no use soft water. Use filtered, spring, or bottled water.
Coffee single-serve pod bursts.
• There is variability in single-serve pod manufacturing process
which causes some types of single-serve pods to be weaker at
seams so foil seal fails. Try a different brand.
• If you are using softened water or live in an area where your tap
water is naturally soft, this can cause single serve pod issues and
filter basket overflows. Use filtered, spring, or bottled water.
Delay Brew feature does not work with Single-Serve side.
• Delay Brew feature is not designed to work with Single-Serve side.
Program mode is for Carafe side only.
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