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49-4000214 Rev 3 23
Problem Possible Cause What To Do
Slight odor coming
from unit during dry
portion of cycle
This is normal when the Dry
Boost option is used for the
first time. It is caused by the
heating of new parts and will
disappear in a short time.
No action is required.
Suds in the tub Wrong detergent Use only high quality automatic dishwasher detergents to
avoid sudsing. Cascade
®
Platinum™ ActionPacs™ or Finish
®
Quantum
®
Automatic Dishwashing Detergent have
been approved for use in all GE Appliances dishwashers.
To remove suds from the tub, open the dishwasher and
let suds dissipate. Open the door, press and hold Start
for 3 seconds, and close the door.
Rinse agent was spilled Always wipe up rinse agent spills immediately.
Detergent left in
dispenser cups
Dishes or utensils are
blocking the detergent cup
Reposition the dishes, so the water from the lower spray
arm can flush the detergent cup. See the Loading section.
Reposition the tall utensils or heavy silverware that may
be keeping the dispenser cup door from opening. See
the Loading section.
Don’t place large bowls or pots directly under the
detergent dispenser.
Black or gray marks
on dishes
Aluminum utensils have
rubbed against dishes
Remove marks with a mild, abrasive cleaner.
Dishes don’t dry Low inlet water temperature Make sure inlet water temperature is at least 120°F.
Select Boost Dry.
Use Boost option.
Select a higher cycle, such as Steam-Sani, Presoak-
Sani, or Sanitize.
Rinse agent dispenser is empty
Check the rinse agent dispenser and fill as required.
Additional drying time is
needed
Leave door closed after the Clean light appears to allow
the fan to run an additional 90 minutes.
Note: If you open the door, this fan extension will be cancelled.
Control panel
responded to inputs
but dishwasher
never filled with
water
Door may not be completely
closed
Make sure the door is firmly closed.
Water valve may be turned
off
Make sure water valve (usually located under the sink) is
turned on.
Flood float may be stuck Remove Ultra-Fine filter and lightly tap the piece under the
ultra fine filter that looks like a salt shaker. Replace the filter.
Stained tub interior White film on inside
surface— hard water
minerals
GE Appliances recommends high quality rinse agents such as
Cascade
®
Platinum™ Power Dry™ Rinse Aid or
Finish
®
Jet-Dry
®
Rinse Aid
to help prevent hard water mineral
deposits from forming.
Run dishwasher with citric acid to remove mineral deposits.
&LWULFDFLG3DUWQXPEHUWD35X151) can be ordered
through GE Appliances Parts. See back cover for ordering
information. Alternatively, purchase Cascade
®
Platinum™
Dishwasher Cleaner or Finish
®
Dishwasher Cleaner
and follow the directions on the label.
Dishwasher won’t
run
Fuse is blown or circuit
breaker is tripped
Replace fuse or reset circuit breaker. Remove any other
appliances from the circuit.
Power is turned off In some installations, the power to the dishwasher is
provided through a wall switch, often located next to the
disposer switch. Make sure it is on.
Control panel is locked Unlock control panel. See the Getting started section.
Possible leak is detected Some models are equipped with leak detection and the
cycle will be cancelled if a leak is detected. The display
will show “LEAK DETECTED”. Contact us for service.
Proper Start sequence was
not followed
See the Using the dishwasher section.
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
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