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44 Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem Solution
Poor baking results • Many factors effect baking results. Use proper oven rack position. Center food in the
oven and space pans to allow air to circulate. Preheat oven to the set temperature
before placing food in the oven. Bakeware may be too lightweight or warped. Use
heavier quality bakeware so foods being prepared may bake more evenly. Try adjusting
the recipe's recommended temperature or baking time. See
“”on page 31 if you feel the
oven is too hot or cold.
• If your oven is cooking poorly, perform the following check: Press UPPER OVEN, press
broil, then press START enter. Place your hand near the handle on the oven door.
Between the door and the control panel you should feel a rush of air on your hand. If so,
your unit is functioning properly and you have had a power failure in your home. If no air
rush happens, call a service technician to replace your cooling fan.
Oven does not operate. • The time of day is not set. The oven clock must first be set in order to operate the oven.
• Be sure oven controls are set properly. See
“Setting the Clock-Time of Day” on page 11
and review instructions for the desired baking function in this user’s guide.
• Service wiring is not complete. Contact your dealer, installing agent, or authorized
servicer.
• Power outage. Check house lights to be sure. Call your local electric company.
• Short in cord/plug. Contact your dealer, installing agent, or authorized servicer to replace
cord/plug.
• House fuse has blown or circuit breaker has tripped immediately following installation.
House fuse may not be fully engaged. Check fuse and screw or engage circuit breaker
securely.
Oven light does not work. • Be sure the oven light is secure in the socket. See
“Replacing the Dual Left/Right Corner
Oven Lights”
and “Replacing the Dual Left/Right Side Oven Lights” on page 41.
Flames inside oven or smoking from
oven vent.
• Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity. Wipe
up excessive spills before starting oven. If flames or excessive smoke are present when
using broil, see
“Broil” on page 17.
Fresh clean does not work. • Oven control not set properly. Make sure the oven door is closed. Make sure you have
removed the oven racks and the oven rack supports from the oven. Review
“Fresh
Clean”
on page 35.
Oven racks discolored or do not slide
easily.
• Oven racks left in oven cavity during clean. Always remove oven racks from oven cavity
before starting a clean cycle. Clean using a mild abrasive cleaner following manufac-
turer's instructions. Rinse with clean water, dry, and replace in oven.
Glide racks do not slide smoothly • Glide racks need lubrication. For instructions on how to care for your glide racks, see
“Caring for Your Glide Racks” on page 39.
Appliance is not level. • Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling leg at base of appliance until the oven rack is level.
• Kitchen cabinet alignment may make oven appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
• Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
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