W11330506B
W11330507B – SP
If you have any problems or questions, visit us at www.whirlpool.com.
Pour tout problème ou toute question, consulter www.whirlpool.ca.
Designed to use only HE
High Efficiency detergents.
Conçue pour l’utilisation
d’un détergent haute
efficacité seulement.
Para obtener acceso al
Manual de uso y
cuidado en español, o para
obtener información adicional
acerca de su producto, visite:
www.whirlpool.com
Use & Care Guide
Guide d’utilisation et d’entretien
Front-Loading Automatic Washer
Laveuse automatique à chargement frontal
2
Table of Contents
WASHER SAFETY .................................................................. 2
OPERATING INSTRUCTIONS ............................................... 3
Accessories ..................................................................... 3
Control panel and features .............................................. 4
Program/cycle guide ....................................................... 6
Choosing the right detergent ...........................................8
Using the dispenser drawer .............................................8
Using your washer ............................................................9
Washer maintenance ......................................................13
INSTALLATION INSTRUCTIONS ......................................... 17
Installation requirements ............................................... 17
Location requirements................................................... 18
Drain system .................................................................. 19
Electrical requirements ................................................... 20
Installation instructions ...................................................20
Route drain hose ............................................................21
Connect inlet hose .........................................................22
Level washer. .................................................................23
Complete installation checklist.......................................24
TROUBLESHOOTING ...........................................................25
WARRANTY ........................................................................... 35
ASSISTANCE OR SERVICE .................................. Back Cover
WASHER SAFETY
Table des matières
SÉCURITÉ DE LA LAVEUSE ............................................... 36
INSTRUCTIONS D'UTILISATION ........................................ 37
Accessoires ................................................................... 37
Tableau de commande
et caractéristiques ......................................................... 38
Guide de programmes .................................................. 40
Choix du détergent approprié ........................................42
Utilisation du tiroir distributeur .......................................42
Utilisation de la laveuse ..................................................43
Entretien de la laveuse ...................................................47
INSTRUCTIONS D’INSTALLATION ..................................... 51
Exigences d’installation ................................................. 51
Exigences d’emplacement ............................................ 52
Système de vidange ...................................................... 53
Spécications électriques ..............................................54
Instructions d’installation ...............................................55
Acheminer le tuyau d’évacuation ...................................56
Raccorder la tuyau d’arrivée ..........................................56
Réglage de l’aplomb de la laveuse. ...............................57
Liste de vérication pour
installation terminée .......................................................58
DÉPANNAGE .........................................................................59
GARANTIE .............................................................................70
ASSISTANCE OU SERVICE ...................... Couverture arrière
3
Customize your new washer and dryer with the following
genuine Whirlpool accessories. For more information on
options and ordering, call 1-866-698-2538 or visit us at:
www.whirlpool.com/accessories. In Canada, call
1-800-688-2002 or visit us at www.whirlpool.ca.
INSTALLATION & MAINTENANCE
ACCESSORIES
FACTORY CERTIFIED PARTS – these three
words represent quality parts and accessories
designed specically for your appliance.
Time tested engineering that meets
our strict quality specications.
FACTORY CERTIFIED PARTS
Accessories designed for your appliance:
Accessories
OPERATING INSTRUCTIONS
Stack Kit
If space is at a premium, the stack kit
allows the dryer to be installed on top
of the washer.
12" Pedestal
Color-matched pedestals raise the
washer and dryer to a more comfortable
working height.
4
Control Panel and Features
POWER BUTTON
Touch and hold until the indicator above the Program button
lights up. The indicators above all the buttons will scroll from
left to right as the washer turns on. Symbols appear on the
control panel and sounds are played.
Touch and hold POWER to cancel a cycle. “rES” is
displayed when the cycle is cancelled.
PROGRAM (cycle)
When you turn on the washer, the light above this button will
turn on. This indicates you can now select your program or
cycle. The program settings which you used last will appear
on the control panel.
PROGRAM/CYCLE AREA
An indicator next to each program/cycle lights up as you use
the knob to scroll through the list. Press the knob when the
indicator next to the desired program/cycle lights up.
CONTROL KNOB
Turn the knob to select a program/cycle for your laundry
load, change program/cycle temperature, adjust spin
speed, set delay start time or dosing values, or select
Other Options. Press the knob to conrm your selection.
OPTIONS
Touch to select additional wash options or additional
features on the washer before touching the Start/Pause
button. Additional wash options or additional features
selected after touching the Start/Pause button may
not be activated.
To return to factory default cycle settings, unplug the washer
for 30 seconds, then plug back in.
Colors
This option helps to preserve the colors of your laundry
by washing them with cold water 59°F (15°C). Suitable
for lightly soiled colored laundry without stains.
TumbleFresh
™
Option
The TumbleFresh
™
option will periodically tumble the
load after the end of the cycle every 3 minutes for 7
seconds, for up to 6 hours. To turn on the TumbleFresh
™
option, touch the TUMBLEFRESH button. If, however,
1
2
3
4
5
A
B
the TumbleFresh
™
option is turned on, it will stay on
for all future cycles until turned back off – the washer
remembers the last on/off status set. To turn off the
TumbleFresh
™
option, touch the TUMBLEFRESH
button.
Detergent Dosing Aid
This option helps to determine the correct amount
of detergent for your laundry load. The concentration
of detergents varies considerably, so adjust the amount
of detergent as needed. Also check if the washer’s
preset water hardness level matches your local water
hardness level and adjust it if needed (see the “Using
Your Washer” section).
When you touch this button, the Detergent Dosing Aid
symbol lights up in the display.
When you touch the Start/Pause button to start the
program/cycle, the drum will rotate to detect the load
size of the laundry. During load detection, the time
display changes from cycle time to a chasing LED
animation. The display will then show the recommended
detergent amount in milliliters (see Concentration
Chart in “About Detergent Concentration”). Use any
standard measuring cup to measure out the right
detergent amount. After adding detergent, close the
detergent dispenser. Touch and hold the START/PAUSE
button to continue the cycle.
Delay Wash
This option starts your program/cycle at a later time,
up to 24 hours.
SETTINGS
Temperature
This setting lets you change the temperature of the
program/cycle selected, if desired.
Spin Speed
This setting lets you change the spin speed of the
program/cycle selected, if desired.
Rinse/Hold
This option will stop at the end of the rinse portion
of the cycle and leave the clothes soaking until you
touch the Start/Pause button to continue the drain
and nal spin.
C
D
6
A
B
8
3 9
1 2 5
5
6
A B C
D A
A
B
4
4
7
2
5
OTHER OPTIONS
Save Time
This option enables quicker washing. Only
recommended for lightly soiled laundry.
Extra Rinse
This option helps to avoid detergent residues
in the laundry by extending the rinse time.
Especially suitable for baby laundry, people
with allergies, or areas with soft water.
Heavy Soil
This option optimizes the stain-removal efciency
of additives. Ideal for heavily soiled, stained laundry.
Add an appropriate amount of powder in-wash
additive for stain removal to the main wash
compartment, together with your detergent
(powder only). This may extend the program
by up to 15 minutes. Appropriate for use with
oxygen-based stain removers.
IMPORTANT: Chlorine or perborate bleach agents
must not be used.
Pre-Soak
The Pre-Soak option may be set either on or off.
The Pre-soak option will perform a 30 minute cold
soak at the beginning of the cycle.
NOTE: Pretreatment is recommended for stubborn
stains.
Sanitize
This option eliminates 99.9% of the most common
bacteria found in clothes, sheets, and towels. The
extra hot wash temperature ensures sanitization.
Check recommended wash temperature of your
items. Bacteria tested were K. pneumonia,
P. aureginosa, and S. aureus.
PreWash
This option helps to clean heavily soiled laundry by
adding a 20 minute prewash to the program/cycle
selected.
Control Lock
This option allows you to lock the buttons and knob
to avoid unwanted use by small children or other
unqualied persons. Touch and hold the OPTION
button until the “key” symbol lights up. All controls
will be locked except for the Power button. To cancel
Key Lock, touch and hold the OPTION button until the
key symbol goes off.
START/PAUSE BUTTON
Touch to start, or touch and hold to pause, a program/
cycle. When you start a program/cycle, the display shows
an animation of chasing LEDs. This indicates the washer
is estimating dry load size. Once the load size is estimated,
water will be added to start the wash cycle.
7
8
Liquid fabric softener compartment
Automatically dilutes and dispenses liquid fabric softener
at the optimum time in the cycle.
■
Use only liquid fabric softener in this dispenser.
Prewash compartment
When using the PreWash option, add detergent here or
directly into the drum.
Main wash compartment
This compartment holds liquid or powdered HE detergent
for your main wash cycle. If PreWash detergent has been
added to the drum, use powdered detergent in the main
wash compartment; this ensures that the detergent stays
in the detergent dispenser until the start of the main wash
phase.
IMPORTANT: Do not use chlorine bleach in this washer.
A
B
C
A
B
Dispenser Drawer
The dispenser drawer gives you the convenience of adding
HE detergent and liquid fabric softener to the wash load at the
proper time. See “Using the Dispenser Drawer” for information
on using the dispenser drawer.
C
LED DISPLAY
When you select a program/cycle, its default settings will
light up and the Estimated Time Remaining will be displayed.
Factors such as load size, wash temperature, and water
pressure may affect the time shown in the display. Tightly
packing, unbalanced loads, or excessive suds may cause
the washer to lengthen the program/cycle time, as well.
Symbols
Door can be opened.
Water supply is inadequate.
Water cannot be drained. Drain pump lter, drain hose,
or pump may be blocked. Check drain hose for kinks
or clean the lter as shown in “Washer Maintenance.”
Call for service.
Dosing aid symbols.
9
Door can be opened.
Water supply is inadequate.
Water cannot be drained. Drain pump lter, drain
hose, or pump may be blocked. Check drain hose
for kinks or clean the lter as shown in “Washer
Maintenance.”
Call for service.
Dosing aid symbols.
6
Program/Cycle Guide
Settings and options shown in bold are default settings for that program/cycle. For best fabric care, choose the program/cycle,
options, and settings that best t the load being washed. Not all settings are available with each program/cycle, and some options
cannot be used together.
*All temperature selections feature a Cold rinse.
**Only available for X-hot setting.
Load Size Recommendations
For best results, follow the load size recommendations noted for each program/cycle.
Program/
Cycle:
Items to Wash Using
Default Program/
Cycle Settings:
Wash
Temperature:*
Spin
Speed:
Available
Options:
Program/Cycle Details:
Clean
Washer
with
affresh
®
No clothes in washer X-hot
N/A
Delay Wash
Use this program/cycle every 30 washes
to keep the inside of your washer fresh
and clean. This program/cycle uses a
higher water level. Use with affresh
®
washer cleaner tablet to thoroughly
clean the inside of your washer. This
program/cycle should not be interrupted.
See “Washer Care.”
IMPORTANT:
■ Do not place garments or other items
in the washer during the Clean Washer
with affresh
®
program/cycle. Use this
program/cycle with an empty wash
tub. See “Washer Care” in “Washer
Maintenance.”
■ Do not use bleach; however, a
non-chlorinated oxidizing agent can
be used.
Heavy Duty Sturdy colorfast fabrics
and heavily soiled
garments
X-hot
Hot
Warm
Cool
Cold
Colors
Max
High
Medium
Low
Off
Colors
TumbleFresh
™
Detergent
Delay Wash
Extra Rinse
Heavy Soil
Pre-Soak
Save Time
Sanitize**
PreWash
Rinse/Hold
Fast-speed tumbling and an
extra-high-speed nal spin help
provide optimal cleaning and
reduce drying times.
Normal Normally soiled
cottons, linens, sheets,
and mixed-garment
loads
X-hot
Hot
Warm
Cool
Cold
Colors
Max
Colors
TumbleFresh
™
Detergent
Delay Wash
Extra Rinse
Pre-Soak
PreWash
Heavy Soil
Rinse/Hold
This program/cycle combines
medium-speed tumbling and
an extra-high-speed spin. This
program/cycle is designed
to provide the most energy
efciency.
Continued on next page
Rinse Hold Option
This option keeps laundry in the nal rinse water without spinning. Rinse Hold is suitable for delicate laundry and items that require
a lower spin speed, but is not appropriate for silk.
To turn off Rinse Hold and drain the water:
■ Turn the knob to select “0” for spin speed, press the knob to conrm your selection, and touch the START/PAUSE button.
OR
■
Spin the laundry, if desired. Touch the START/PAUSE button to spin at the default speed or turn the knob to select a different spin
speed, press the knob to conrm your selection, and touch the START/PAUSE button.
Small load: Fill the washer drum with 3–4 items, not more
than 1/4 full.
Large load: Fill the washer drum up to about 3/4 full.
Medium load: Fill the washer drum up to about 1/2 full.
Extra-large load: Fill the washer drum, but make sure clothes
can tumble freely. For best results, avoid packing tightly.
7
Continued on next page
Program/
Cycle:
Items to wash using
default program/
cycle settings:
Wash
Temperature:*
Spin
Speed:
Available
Options:
Program/Cycle Details:
Synthetics Normally soiled laundry
made of articial bers
or cotton blends
X-hot
Hot
Warm
Cool
Cold
Colors
Max
High
Medium
Low
Off
Colors
TumbleFresh
™
Detergent
Delay Wash
Save Time
Extra Rinse
Heavy Soil
Pre-Soak
PreWash
Rinse/Hold
This cycle uses
high-speed extraction
spins to remove the
maximum amount of
water. Also utilizes a
high-speed tumbling
(similar to normal and
heavy-duty cycles).
Delicates Sheer fabrics, lingerie,
sweaters, and lightly
soiled shirts, blouses,
trousers, pants, and
skirts
Warm
Cool
Cold
Colors
Medium
Low
Off
Colors
TumbleFresh
™
Detergent
Delay Wash
Save Time
PreWash
Rinse/Hold
Extra rinse
Heavy soil
Pre-Soak
This program/cycle
combines gentle tumble
action and low-speed
spin for gentle fabric care
and reduced wrinkling.
Wool Wool items labelled with
the Woolmark logo and
identied as machine
washable
Cool
Cold
Colors
Low
Off
Colors
TumbleFresh
™
Delay Wash
Save Time
Rinse/Hold
Detergent
Extra Rinse
Heavy soil
PreWash
Pre-Soak
This cycle uses a
reduced/gentle tumble
pattern that allows for
soaking and limited wear
on fabric. Also uses
lower spin speeds.
Quick Wash Small loads of 2–4
lightly soiled garments
Hot
Warm
Cool
Cold
Colors
Max
High
Medium
Low
Off
Colors
TumbleFresh
™
Detergent
Delay Wash
Rinse/Hold
Save time
Extra rinse
Heavy Soil
PreWash
Pre-Soak
For small loads
(2–4 items) needed
quickly. This program/
cycle combines
high-speed tumbling, a
shortened wash time,
and an extra-high-speed
spin for reduced drying
times.
Handwash Silk (see care label
recommendations),
cashmere, viscose
marked as machine
washable
Cool
Cold
Colors
Medium
Low
Off
Colors
TumbleFresh
™
Delay Wash
Save Time
Rinse/Hold
Detergent
Extra Rinse
Heavy Soil
PreWash
Pre-Soak
Use this cycle for delicate
fabrics. This cycle uses
a reduced/gentle tumble
pattern that allows for
soaking and limited wear
on fabric. Also uses
lower spin speeds.
*All temperature selections feature a Cold rinse.
8
Adding HE detergent to dispenser
Pour a measured amount of HE
detergent into detergent compartment.
Do not overll; adding too much
detergent may cause detergent to be
dispensed into the washer too early.
IMPORTANT:
■ Do not add single-dose laundry
packet to dispenser drawer.
■ Use powdered detergent when using the Delay Wash
option. Liquid detergent may seep out before the wash
begins.
Adding the proper amount of detergent
■ Only use detergent manufacturer’s recommended
quantity of detergent (HE liquid or HE powder).
■ If the PreWash option is selected, split the detergent dose
between the Prewash and Main Wash compartments.
Use only High Efficiency
(HE) detergent.
Using the Dispenser Drawer
1. Open the dispenser drawer.
2. Add laundry products as described in steps 4–6
in the “Using Your Washer” section.
3. Slowly close the dispenser drawer. Make sure it is
completely closed.
NOTE: A small amount of water may remain in the dispensers
from the previous wash cycle. This is normal.
IMPORTANT: Do not use chlorine bleach in this washer.
Choosing the Right Detergent
Use only High Efciency detergents. The package will be marked
“HE” or “High Efciency.” Low-water washing creates excessive
sudsing with a non-HE detergent. Using non-HE detergent
will likely result in longer cycle times and reduced rinsing
performance. It may also result in component malfunction and,
over time, buildup of mold or mildew. HE detergents should be
low-sudsing and quick-dispersing to produce the right amount
of suds for the best performance. They should hold soil in
suspension so it is not redeposited onto clean clothes. Not all
detergents labeled as High Efciency are identical in formulation
and their ability to reduce suds. For example, natural, organic,
or homemade HE detergents may generate a high level of suds.
Always follow the detergent manufacturer’s instructions to
determine the amount of detergent to use.
Use only High Efficiency
(HE) detergent.
About Detergent Concentration
Today’s liquid HE detergents are concentrated. Most brands of
concentrated HE detergent will show the level of concentration
on the bottle.
However, if the detergent bottle does not give the concentration,
it can be easily calculated. Just divide the package size in uid
ounces by the number of loads. Then refer to the chart below
to nd the concentration.
If you do not get your desired cleaning results, try using a lower
concentration number. If you have excess suds, try using a
higher concentration number.
Concentration Number of ounces ÷ number of loads
2X 1.5–2.49 (44.4 ml–73.6 ml)
3X 0.9–1.49 (26.6 ml–44.1 ml)
4X 0.7–0.89 (20.7 ml–26.3 ml)
5X 0.5–0.69 (14.8 ml–20.4 ml)
6X 0.3–0.49 (8.9 ml–14.5 ml)
HE detergent
compartment
*All temperature selections feature a Cold rinse.
Program/
Cycle:
Items to wash using
default program/
cycle settings:
Wash
Temperature:*
Spin
Speed:
Available
Options:
Program/Cycle Details:
Rinse &
Spin
All loads N/A
Max
High
Medium
Low
Off
TumbleFresh
™
Extra Rinse
Rinse/Hold
Delay Wash
Use this program/cycle
to get a rinse and spin
only. This program/cycle
has high-speed spin.
Rinse & Spin is useful for
loads that need rinsing
only and for adding
fabric softener to a load
using the fabric softener
dispenser.
Spin Wet load of clothes N/A
Max
High
Medium
Low
Off
TumbleFresh
™
Delay Wash
Use Spin to remove
excess water from the
load. Spin speed can be
set to a lower setting.
9
Single-dose laundry packets, Oxi-type boosters, or fabric
softener crystals can be added to the drum prior to adding
laundry.
NOTES:
■ Always follow manufacturer’s instructions.
■ Do not use chlorine bleach.
Using Your Washer
Sort items by recommended cycle, water temperature,
and colorfastness. Separate heavily soiled items from lightly
soiled. Separate delicate items from sturdy fabrics. Treat
stains promptly and check for colorfastness by testing stain
remover products on an inside seam.
IMPORTANT:
■ Empty pockets. Loose change, buttons, or any small
object can plug pumps and may require a service call.
■ Close zippers, fasten hooks, tie strings and sashes,
and remove non-washable trim and ornaments.
■ Mend rips and tears to avoid further damage to items
during washing.
■ Turn knits inside out to prevent pilling. Separate lint-takers
from lint-givers. Synthetics, knits, and corduroy fabrics will
pick up lint from towels, rugs, and chenille fabrics.
■ Do not dry garments if stains remain after washing,
because heat can set stains into fabric.
■ Always read and follow fabric care labels and laundry
product instructions. Improper usage may cause damage
to your garments.
1. Sort and prepare your laundry
First wash cycle without laundry
Before washing clothes for the rst time, add liquid or powdered
HE detergent to the detergent dispenser. Choose the Quick
Wash cycle and run it without clothes. Use only HE detergent.
This initial cycle serves to ensure the interior is clean and the
dispenser drawer is ready for use before washing clothes.
2. Add laundry products (if desired)
Place a load of sorted items loosely in the washer. Items need
to move freely for best cleaning and to reduce wrinkling and
tangling. Close the washer door by pushing it rmly until the
latch clicks.
■ Depending on load type and cycle, the washer can be fully
loaded, but not tightly packed. Washer door should close
easily. See “Program/Cycle Guide” for loading suggestions.
■ Mix large and small items and avoid washing single items.
Load evenly.
■ Wash small items in mesh garment bags. For multiple
items, use more than one bag and ll bags equally.
3. Load laundry into washer
10
4. Add HE detergent*
NOTE: Do not add single-dose laundry packets, Oxi-type
boosters, or fabric softener crystals to dispensers. They will
not dispense correctly.
Liquid
HE detergent
Pour a measured amount of liquid fabric softener into liquid
fabric softener compartment. Always follow manufacturer’s
directions for correct amount of fabric softener based on
your load size.
Fabric softener is always dispensed in the last rinse, even
if Extra Rinse is selected.
IMPORTANT: Do not overll, dilute, or use more than
1/4 cup (60 mL) of fabric softener. Do not ll past the MAX
line. Overlling dispenser will cause fabric softener to
immediately dispense into washer.
■
Do not spill or drip any fabric softener onto the clothes.
■
Do not use liquid fabric softener dispenser balls in this
washer. They will not dispense correctly.
5. Add liquid fabric softener
to dispenser (if desired)
6. Touch and hold POWER button to turn
on washer
7. Select program/cycle
†
Turn the knob to select a program/cycle for your laundry load.
As you turn the knob, an indicator light will light up next to
the program/cycle names to the left of the knob. Stop turning
when the indicator next to the desired program/cycle lights
up. Press the knob to conrm your selection.
See “Program/Cycle Guide” for details on program/cycle
features.
with
Clean Washer
Heavy Duty
Normal
Synthetics
Delicates
Wool
Quick Wash
Handwash
Rinse & Spin
Spin
with
† Not all options and settings are available with all program/cycles. See “Program/
Cycle Guide” for available options and settings.
* Detergent can be added after touching the Start/Pause button if the Dosing Aid is
used (see Step 8).
Touch and hold until the indicators turn on.
NOTE: To cancel a cycle, touch and hold the POWER button.
“rES” is displayed when the cycle is cancelled.
NOTE: When powering on the washer, the indicator lights
will scroll across the front of the control panel. Do not try
to program the washer until the lights stop scrolling.
Powdered
HE detergent
11
8. Select options, if desired
†
9. Setting a delayed wash, if desired
†
If you do not want to begin a cycle immediately, you may
choose the Delay Wash option. This will delay the start
of the wash cycle by up to 24 hours.
To set a Delayed Wash:
1. Touch the DELAY WASH button to set the desired delay
time.
2. Turn the knob to the number of hours you want to delay
the start of the wash cycle. The delay time will appear
on the display. Press the knob to conrm your selection.
After touching the Start/Pause button, the door will lock
and the time will count down until the delay time has been
reached. The washer will start and the display will show the
remaining time in the cycle.
Hot
Warm
Cool
X-hot
Cold
Colors
High
Med
Low
Max
Off
Rinse
Hold
ml
Delay
Wash
10. Change temperature or spin speed,
if desired
†
Touch the TEMP or SPIN SPEED button; then turn the knob to
select the desired temperature or spin speed. As you turn the
knob, an indicator light will light up next to the temperatures
or spin speeds to the right of the knob. Stop turning when
the indicator next to the desired selection lights up. Press
the knob to conrm your selection.
Hot
Warm
Cool
X-hot
Cold
Colors
High
Med
Low
Max
Off
Rinse
Hold
ml
Temp Spin
Speed
Dosing Aid (Detergent Button):
The Detergent button calculates a recommended amount
of detergent in milliliters. This will be displayed after touching
the Start/Pause button and the load is detected. The Detergent
button also lets you adapt your washer to the dosing amounts
of your detergent and the hardness of your local water.
To set the washer for the detergent dosing amount:
1. Check your detergent dosing amount for medium soil level
and medium water hardness.
NOTE: Do not add more than the dose recommended by the
detergent manufacturer.
2. Touch and hold the DETERGENT button
until the bottle symbol on the display
lights up.
3. Turn the knob to adjust the dosing value to the one shown
on the detergent bottle. Press the knob to conrm your
selection. See the chart in “About Detergent Concentration.”
Hot
Warm
Cool
X-hot
Cold
Colors
High
Med
Low
Max
Off
Rinse
Hold
ml
Wool
Handwash
Quick Wash
Rinse & Spin
Spin
To set the washer for local water hardness (washer is
preset for soft water):
1. Check your regional water hardness level by consulting
your local authorities or the Internet.
2. If your water is not soft, touch and hold the PROGRAM and
DETERGENT buttons at the same time. “1” (for soft water)
appears on the display.
3. Turn the knob to adjust the water level to either “2”
(Medium) or “3” (Hard). Press the knob to conrm your
selection.
Detergent
3 Sec
P
Program
Detergent
3 Sec
Hot
Warm
Cool
X-hot
Cold
Colors
High
Med
Low
Max
Off
Rinse
Hold
ml
Wool
Handwash
Quick Wash
Rinse & Spin
Spin
† Not all options and settings are available with all program/cycles.
See “Program/Cycle Guide” for available options and settings.
12
12. Touch START/PAUSE button
to begin wash program/cycle
Touch the START/PAUSE button to start the wash program/
cycle. To pause a program/cycle in progress, touch the
START/PAUSE button once, then touch again to continue the
program/cycle. To cancel a program/cycle, touch the POWER
button.
Once you touch the START/PAUSE button, you will hear
the door lock. The washer door will remain locked during
the wash program/cycle.
14. Remove garments promptly
after cycle is finished
Promptly remove garments after cycle
has completed to avoid odor and rusting of
metal objects on garments. When unloading
garments, pull back the door seal and check
for small items between the tub and the washer drum.
If you will be unable to remove the load
promptly, use the TumbleFresh
™
option.
If the TumbleFresh
™
option is selected, the
washer will automatically tumble the load
periodically for up to 6 hours. To turn off
the TumbleFresh
™
option, touch the POWER
button. To set the washer so that the
TumbleFresh
™
option does not come on for
future cycles, touch the TUMBLEFRESH button.
NOTES:
■
The door will remain locked while the TumbleFresh
™
option
is active. To cancel the option and unlock the door, touch
the POWER button.
■
A small amount of water may remain in the dispensers after
the wash cycle is complete. This is normal.
■
This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry
between uses.
13. Touch POWER button to turn off
washer after program/cycle ends
11. Select any additional options
†
After setting temperature or spin speed, the light above
“Options” lights up. Turn the knob to select the desired
option(s). As you turn the knob, the option symbols above the
Options button will light up one at a time as you turn the knob.
Stop turning when the symbol of the desired option lights up.
Press the knob to conrm your selection.
Hot
Warm
Cool
X-hot
Cold
Colors
High
Med
Low
Max
Off
Rinse
Hold
ml
Options
3 Sec
† Not all options and settings are available with all program/cycles.
See “Program/Cycle Guide” for available options and settings.
13
Washer Maintenance
WASHER CARE
Recommendations to Help Keep Your Washer Clean
and Performing at Its Best
1. Always use High Efciency (HE) detergents and follow the
HE detergent manufacturer’s instructions regarding the
amount of HE detergent to use. Never use more than the
recommended amount because that may increase the
rate at which detergent and soil residue accumulate inside
your washer, which in turn may result in undesirable odor.
2. Use warm or hot water washes sometimes (not exclusively
cold water washes), because they do a better job of
controlling the rate at which soils and detergent accumulate.
3. Always leave the washer door slightly ajar between
uses to help dry out the washer and avoid the buildup
of odor-causing residue.
4. Periodically clean residue from all interior surfaces of the
glass window. For better care, wipe the entire inside of the
glass door with a damp cloth.
Cleaning Your Front-Loading Washer
Read these instructions completely before beginning
the routine cleaning processes recommended below.
This Washer Maintenance Procedure should be performed,
at a minimum, once per month or every 30 wash cycles,
whichever occurs sooner, to control the rate at which soils
and detergent may otherwise accumulate in your washer.
Cleaning the Door Seal
1. Open the washer door and remove any clothing or items
from the washer.
2. Inspect the seal between the door opening and the drum
for stained areas or soil buildup. Pull back the seal to
inspect all areas under the seal and to check for foreign
objects.
3. If stained areas or soil buildup are found, wipe down these
areas of the seal using the following procedure:
When the cycle is complete, gently pull back the rubber
door seal and clean the entire surface with the textured
side of an affresh
®
Machine Cleaning Wipe.
WASHER CARE (cont.)
Cleaning the Inside of the Washer
This washer has a special cycle that uses higher water
volumes in combination with affresh
®
Washer Cleaner to
thoroughly clean the inside of the washer. Steam washer
models also utilize steam to enhance cleaning in this special
cycle.
NOTE: Read these instructions completely before beginning
the cleaning process.
Begin procedure
Clean Washer with affresh
®
Cycle Procedure
(Recommended for Best Performance):
a. Open the washer door and remove any clothing
or items.
b. Use an affresh
®
Machine Cleaning Wipe or a soft,
damp cloth or sponge to clean the inside door glass.
c. Add an affresh
®
Washer Cleaner tablet to the
washer drum.
d. Do not add the affresh
®
Washer Cleaner tablet
to the dispenser drawer.
e. Do not add any detergent or other chemical to the
washer when following this procedure.
f. Close the washer door.
g. Select the Clean Washer with affresh
®
cycle.
h. Select the TumbleFresh
™
option to help dry the washer
interior after the cycle is complete.
NOTE: The washer remembers your last option
selection and will use it for future wash cycles until
you deselect that option.
i. Touch the START/PAUSE button to begin the cycle.
The Clean Washer with affresh
®
Cycle Operation is
described below.
Description of Clean Washer with affresh
®
Cycle
Operation:
1. Do not run this cycle with a load. Doing so could damage
the items.
2. After the cycle is complete, leave the door open slightly
to allow for better ventilation and drying of the washer
interior.
Cleaning the Dispensers
After a period of using your washer, you may nd some
residue buildup in the washer’s dispensers. To remove
residue from the dispensers, remove the drawer and wipe
the surfaces with an affresh
®
Machine Cleaning Wipe or a
damp cloth and towel dry either before or after you run the
Clean Washer with affresh
®
cycle. Use an all-purpose surface
cleaner, if needed.
IMPORTANT: Dispenser is not dishwasher safe.
Cleaning the Outside of the Washer
Use an affresh
®
Machine Cleaning Wipe or a soft, damp
cloth or sponge to wipe up any spills. Occasionally wipe the
outside of your washer to help keep it looking new. Use an
affresh
®
Machine Cleaning Wipe or mild soap and water.
IMPORTANT: To avoid damaging the washer’s nish,
do not use abrasive products.
Replace inlet hose after ve years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hose
if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hose:
■
Mark the date of replacement on the label with a
permanent marker.
■ Check that the old washer is not stuck on the washer
inlet valve.
■ Use a new washer in the new inlet hose to ensure a
proper seal.
WATER INLET HOSE
14
REMOVING THE DISPENSER
To remove:
1. Pull dispenser drawer out until it stops.
2. Press down on the release tab and pull straight out to
remove the dispenser.
3. Lift off cover panel by
pulling straight up.
To replace:
1. Slide cover panel back onto
posts on dispenser.
2. Align edges of dispenser
with guides in washer,
then slide dispenser
back into slot.
Operate your washer only when you are home. If moving,
or not using your washer for a period of time, follow these
steps:
1. Unplug or disconnect power to washer.
2. Turn off water supply to washer to avoid ooding due
to water pressure surges.
HELPFUL TIP: Attach a reminder note to the washer
to turn the water back on before washer’s next use.
3. Clean the dispensers. See “Cleaning the Dispensers.”
NON-USE AND VACATION CARE
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut off water faucet, disconnect and drain water
inlet hose.
HELPFUL TIP: Attach a reminder note to the washer
to turn the water back on before washer’s next use.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in washer drum
and run washer on Normal cycle for about 2 minutes
to mix antifreeze and remaining water.
3. Unplug washer or disconnect power.
TRANSPORTING YOUR WASHER
1. Shut off water faucet. Disconnect and drain water inlet
hose.
2. If washer will be moved during freezing weather, follow
“Winter Storage Care” directions before moving.
3. Disconnect drain hose from drain system and from back
of washer.
4. Unplug power cord.
5. Place inlet hose and drain hose inside washer drum.
6. Bundle power cord with a rubber band or cable tie to
keep it from hanging onto the ground.
IMPORTANT: Call for service to install new transport bolts.
Do not reuse transport bolts. Washer must be transported
in the upright position. To avoid structural damage to
your washer, it must be properly set up for relocation
by a certied technician.
15
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage,
or moving:
1.
Refer to “Installation Instructions” to locate, level, and
connect washer.
2.
Before using again, run washer through the following
recommended procedure:
To use washer again:
1.
Flush water pipes and hose. Reconnect water inlet
hose. Turn on water faucet.
2.
Plug in washer or reconnect power.
3.
Run washer through Heavy Duty cycle to clean washer
and remove antifreeze, if used. Use only HE detergent.
Use half the manufacturer’s recommended amount for
a medium-size load.
CLEANING THE DRAIN PUMP FILTER/
DRAINING RESIDUAL WATER
1. Push the tabs located on both sides of the base panel
to release it, then remove.
2.
Place a broad, at container beneath the drain pump lter
to collect the drain water.
16
3. Slowly turn the lter counterclockwise until water ows
out. Let the water ow out, without removing the lter.
When the container is full, close the drain pump lter
by turning it clockwise. Empty the container. Repeat
this procedure until all the water has drained.
4. Lay a cotton cloth beneath the drain pump lter to absorb
any water still in it. Then remove the drain pump lter by
turning it counterclockwise.
5. Remove residue from the lter by rinsing with water.
6. Reinsert the drain pump lter by turning it clockwise.
Make sure to turn it in as far as it will go, with the lter
handle left in a vertical position. To test water tightness of
the drain pump lter, pour about 1 liter of water into the
detergent dispenser. Then reinstall the base panel.
CLEANING THE DRAIN PUMP FILTER/
DRAINING RESIDUAL WATER (cont.)
17
Alternate parts: (Not supplied with washer)
Your installation may require additional parts. To order, please
refer to toll-free numbers on the back page of this manual.
Available accessories:
■ A Stack Kit is available to stack your washer and dryer.
■ An optional matching pedestal is available to raise your
washer to a more comfortable working height.
To order, call the dealer from whom you purchased your washer
or refer to the “Assistance or Service” section.
Optional tools:
Parts supplied:
NOTE: All parts supplied for installation are in the washer
drum. Inlet hoses and washers are not included.
4" min
(102 mm)
Wood block
Adjustable or open-end
wrenches 3/8" and 1/2"
Ruler or measuring tape
Level
Pliers that open to 1
9
⁄
16
"
Flashlight Bucket
Cable tie U-shaped hose form
Tools needed:
Installation Requirements
Tools and Parts
Gather required tools and parts before starting installation.
Transport bolt hole
plugs (4)
INSTALLATION INSTRUCTIONS
3/8" socket wrench
If you have: You will need:
Laundry tub or standpipe
taller than 55" (1.4 m)
Sump pump system
(if not already available)
Overhead sewer Standard 20 gal. (76 L)
30" (762 mm) tall drain tub or utility
sink, sump pump and connectors
(available from local plumbing
suppliers)
Floor drain system Siphon Break Kit
Part Number 285834
Connector Kit (x2)
Part Number 285835
Additional Drain Hose
Part Number 8318155
Drain hose too short Extension Drain Hose
Part Number 285863
Connector Kit Part Number 285835
Water faucet beyond
reach of ll hose
2 longer water ll hoses:
6 ft (1.8 m) Part Number 76314
10 ft (3.0 m) Part Number 350008
18
Location Requirements
Proper installation is your responsibility.
You will need:
■ A grounded electrical outlet located within 5.4 ft (1.7 m)
of power cord on back of washer.
■ Water faucet located within 4 ft (1.2 m) of water ll valve on
washer, and water pressure of 20–100 psi (137.9–689.6 kPa).
■ A level oor with maximum slope of 1" (25 mm) under entire
washer. Installing on carpet or surfaces with foam backing is
not recommended.
■ Floor must support washer’s total weight (with water and load)
of 400 lbs (180 kgs).
IMPORTANT: Do not install, store, or operate washer where it
will be exposed to weather or in temperatures below 32°F (0°C).
Water remaining in washer after use may cause damage in
low temperatures. See “Washer Maintenance” for winterizing
information.
1"
(25 mm)
1"
(25 mm)
39" min.
(990 mm)
Custom under counter installation:
Custom cabinet installation:
All dimensions show recommended spacing allowed, except for
closet door ventilation openings which are the minimum required.
For each arrangement, consider allowing more space for ease of
installation and servicing, and spacing for companion appliances
and clearances for walls, doors, and oor moldings.
Recessed area or closet installation
(stacked washer and dryer):
41
1
/2"
(1054 mm)
24"
(610 mm)
3
/4"
(18 mm)
*
†
33
1
/2" Min.
(851 mm)
33
3
/4" Max.
(857 mm)
24"
(610 mm)
33
1
⁄4" Min.
(845 mm)
33
3
⁄4" Max.
(857 mm)
* 2.3 cu. ft. models: 42
15
⁄16" (1091 mm)
1.9 cu. ft. models: 41
5
⁄8" (1057 mm)
†
2.3 cu. ft. models: 25
1
⁄8" (638 mm)
1.9 cu. ft. models: 24" (610 mm)
* Recommended spacing. Minimum 0" (0 mm)
33¾" Min.
(857 mm)
24 in.
2
(155 cm
2
)
48 in.
2
(310 cm
2
)
3"
(76 mm)
3"
(76 mm)
65
3
/4"
(1670 mm)
0"/1"
(0 mm/25 mm)
0"/1"
(0 mm/25 mm)
0"/1"
(0 mm/25 mm)
0"/1"
(0 mm/25 mm)
68
3
⁄4" Min.
(1746 mm)
69
1
⁄2" Max.
(1765 mm)
* Recommended spacing. Minimum 0" (0 mm)
1"*
(25 mm)
1"*
(25 mm)
4"*
(102 mm)
IMPORTANT: When installing under a counter with a dryer, refer
to dryer installation instructions for space requirement.
Space must be large enough to allow door to fully open.
Add spacing of 1" (25 mm) on all sides of washer to reduce
noise transfer. If a closet door or louvered door is installed,
top and bottom air openings in door are required.
1"
(25 mm)
4"
(102 mm)
(76 mm)
1"
(25 mm)
7"
(178 mm)
9"
(229 mm)
9"
(229 mm)
* *
*
1"
(25 mm)
19
Floor drain system requires a Siphon Break Kit (Part Number
285834), two Connector Kits (Part Number 285835), and an
Extension Drain Hose (Part Number 285863) that may be
purchased separately. See “Alternate Parts.” Minimum siphon
break height: 28" (710 mm) from bottom of washer. (Additional
hoses may be needed.)
Minimum diameter for a standpipe drain: 2" (51 mm). Minimum
carry-away capacity: 17 gal. (64 L) per minute. A 1/4" (6 mm)
diameter to 1" (25 mm) diameter Standpipe Adapter Kit is
available (Part Number 3363920). Top of standpipe must be at
least 24" (60 cm) high; install no higher than 49" (125 cm) from
bottom of washer. If you have an overhead sewer and need to
pump higher than 96 inches, a sump pump and associated
hardware are needed. See “Alternate Parts.”
Wall standpipe drain system
Laundry tub drain system
Minimum capacity: 20 gal. (76 L). Top of laundry tub must
be at least 24" (60 cm) above oor; install no higher than
49" (125 cm) from bottom of washer.
4
1
/2"
(114 mm)
max. 49"
(1250 mm)
min. 24"
(60 mm)
Floor standpipe drain system
4.5"
(114 mm)
4
1
/2"
(114 mm)
max. 48"
(1219 mm)
min. 30"
(762 mm)
See requirements for oor standpipe drain system.
max. 49"
(1250 mm)
min. 24"
(60 mm)
max. 49"
(1250 mm)
min. 24"
(60 mm)
4
1
/2"
(114 mm)
4
1
/2"
(114 mm)
Floor drain system
Drain System
Drain system can be installed using a oor drain, wall standpipe,
oor standpipe, or laundry tub. Select method you need.
IMPORTANT: To avoid siphoning, only 4
1
⁄
2
" (114 mm) of drain
hose should be inside standpipe. Always secure drain hose with
cable tie.
Location Requirements (cont.)
Closet installation (washer only):
34"
(864 mm)
1"
(25 mm)
4"
(102 mm)
24 in.
2
min.
(155 cm
2
)
48 in.
2
min.
(310 cm
2
)
3"
(76 mm)
3"
(76 mm)
1"
(25 mm)
18"
(457 mm)
* Recommended spacing.
Minimum 0" (0 mm)
* *
*
Max. 49"
(125 cm)
Min. 24"
(60 cm)
Max. 49"
(125 cm)
Min. 24"
(60 cm)
Max. 49"
(125 cm)
Min. 24"
(60 cm)
20
Installation Instructions
WARNING
Excessive Weight Hazard
Use two or more people to move and install washer.
Failure to do so can result in back or other injury.
NOTE: To avoid oor damage, set washer onto cardboard
before moving it.
48"
(1.2 m)
1. Move washer
It is necessary to remove all shipping materials for proper
operation and to avoid excessive noise from washer.
Move washer to within 48" (1.2 m) of its nal location. It must
be in a fully upright position.
Electrical Requirements
■ A 120 V, 60 Hz, AC-only, 15 or 20 A, fused electrical supply is
required. A time-delay fuse or circuit breaker is
recommended. It is recommended that a separate circuit
breaker serving only this appliance be provided.
■ This washer is equipped with a power supply cord having
a 3 prong grounding plug.
■ To minimize possible shock hazard, the cord must be plugged
into a mating, 3 prong, grounding-type outlet, grounded in
accordance with local codes and ordinances. If a mating
outlet is not available, it is the personal responsibility and
obligation of the customer to have the properly grounded
outlet installed by a qualied electrician.
■ If codes permit and a separate ground wire is used, it is
recommended that a qualied electrician determine that
the ground path is adequate.
■ Do not ground to a gas pipe.
■ Check with a qualied electrician if you are not sure the
washer is properly grounded.
■ Do not have a fuse in the neutral or ground circuit.
Loosen bolts with a 3/8" (10 mm) wrench. Once the bolt
is loose, wiggle and completely pull out the bolt and
shipping plug.
2. Remove transport bolts from
washer
21
Remove power cord from clips and place over top of washer
to allow free access to back of washer.
NOTE: If washer is transported at later date, call your
local service center. To avoid suspension and structural
damage, a certied technician must properly set up
washer for relocation.
IMPORTANT: Do not plug washer in until installation has been
completed.
3. Remove power cord from clips
Route Drain Hose
Gently pull the corrugated drain hose from the shipping
clips.
5. Remove drain hose from washer
Proper routing of the drain hose protects your oor from damage
due to water leakage. Read and follow these instructions.
Close bolt holes on cabinet back with four transport bolt hole
plugs included with washer parts.
4. Cover bolt holes with transport
bolt hole plugs
For oor drain installations, you will need to connect the
drain hose form to the end of the drain hose. You may need
additional parts with separate directions. See “Alternate Parts.”
6. Connect laundry tub drain
or standpipe drain hose form
(floor drain installations only)
22
Run water for a few seconds through hose into a laundry
tub, drainpipe, or bucket to avoid clogs. Water should run
until clear.
9. Clear water line
8. Connect inlet hose to water faucet
Place hose into standpipe (shown in picture) or over side of
laundry tub.
IMPORTANT: Only 4
1
⁄
2
" (114 mm) of drain hose should be
inside standpipe; do not force excess hose into standpipe or
lay on bottom of laundry tub. Drain hose form must be used.
7. Place drain hose in standpipe
Connect Inlet Hose
Washer must be connected to the cold water faucet with a new
inlet hose with a at washer. Do not use the old hose.
NOTE: Hose must be attached and have water owing to
inlet valve.
Attach hose to cold water faucet. Screw on coupling by hand
until it is seated on washer. Use pliers to tighten couplings
an additional two-thirds turn.
IMPORTANT: Do not overtighten or use tape or sealants on
valve when attaching to faucet or washer. Damage can result.
10. Connect inlet hose to washer
Attach water hose to water inlet valve. Screw coupling
by hand until it is snug. Use pliers to tighten coupling an
additional two-thirds turn.
IMPORTANT: To reduce risk of hose failure, replace the hose
every 5 years. Record hose installation or replacement dates
for future reference.
■ Periodically inspect and replace hose if bulges, kinks, cuts,
wear, or leaks are found.
Slowly turn on water faucet to check for leaks. A small amount
of water may enter washer. It will drain later.
11. Check for leaks
Cold Water
23
Level Washer
Leveling your washer properly reduces excess noise and
vibration.
Remove cardboard from beneath
washer. Place a level on top edges of washer, checking each
side and front. If not level, tip washer and adjust feet up or
down as shown in steps 15 and 16, repeating as necessary.
13. Check levelness of washer
Place level here
on either side
14. Rock washer to test foot contact
Grip washer from top and rock back and forth, making sure all
four feet are rmly on oor. Repeat, rocking washer from side
to side. If washer rocks, go to Step 15 and adjust leveling feet.
If all four feet are in rm contact with oor, go to Step 17.
Not Level
LEVEL
Not Level
Secure drain hose to laundry tub leg, drain standpipe, or inlet
hose for wall standpipe with cable tie.
12. Secure drain hose
4.5"
(114 mm)
4
1
/2"
(114 mm)
4
1
/2"
(114 mm)
4.5"
(113 mm)
4
1
/2"
(114 mm)
Laundry Tub Standpipe Wall
If washer is not level, use a 1/2" (13 mm) open-end or
adjustable wrench to turn jam nuts clockwise on feet until
they are about 1/2" (13 mm) from the washer cabinet. Then
turn the leveling foot clockwise to lower the washer or
counterclockwise to raise the washer. Recheck levelness of
washer and that all four feet are rmly in contact with the oor.
Repeat as needed.
HELPFUL TIP: You may want to prop up front of washer
about 4" (102 mm) with a wood block or similar object that
will support weight of washer.
15. Adjust leveling feet
Jam nut
24
17. Plug into a grounded 3 prong outlet
Complete Installation Checklist
❑
Check electrical requirements. Be sure you have correct
electrical supply and recommended grounding method.
❑
Check that all parts are now installed. If there is an extra
part, go back through steps to see what was skipped.
❑
Check that you have all of your tools.
❑
Check that transport bolts were completely removed from
back of washer.
❑
Check that hose is attached and water faucet is on.
❑
Check for leaks around faucet, valve, and inlet hose.
❑
Remove any tape remaining on washer.
❑
Check that washer is plugged into a grounded 3 prong
outlet.
❑
Dispose of/recycle all packaging materials.
❑
Read “Using Your Washer.”
❑
To test and clean your washer, turn on the washer and
choose the Normal cycle and run it without clothes. Use only
HE detergent. Use 1/2 the manufacturer’s recommended
amount for a medium-size load.
When washer is level and all four feet are rmly in contact with
the oor, use a 1/2" (13 mm) open-end or adjustable wrench
to turn jam nuts counterclockwise on leveling feet tightly
against washer cabinet.
HELPFUL TIP: You may want to prop washer with wooden
block.
16. Tighten leveling feet
Jam nut
25
If you experience Possible Causes Solution
Error Code Appears in Display
Once any possible issues are corrected, touch the POWER button once to clear the code. Re-select and restart the cycle.
(Water tap closed)
No or not sufcient water supply
because:
■ Water faucet is closed.
■ There are kinks in inlet hose.
■ Water faucet pressure is too low.
■ Mesh lters in inlet hose are
clogged.
■ Water inlet hose is frozen up.
Open the water faucet.
Make sure there are no kinks in the inlet hose.
Make sure water pressure is sufcient.
Clean the mesh lters in the inlet hose.
Install the washer at an ambient temperature of at least
41°F (5°C).
After the problem has been corrected, touch the START/
PAUSE button. If the problem persists, touch and hold the
POWER button for at least 3 seconds.
(Clean lter)
Waste water is not pumped out
because:
■ There are kinks in drain hose.
■ Drain hose is blocked or frozen up.
■ Filter is blocked.
■ Pump is blocked.
Check the drain hose for kinks.
Install the washer at an ambient temperature of at least
41°F (5°C).
Clean the drain pump lter as described in the “Cleaning the
Drain Pump Filter/Draining Residual Water” section.
After the problem has been corrected, touch the START/
PAUSE button. If the problem persists, touch and hold the
POWER button for at least 3 seconds.
(Door open
indicator blinks)
The door cannot lock. Firmly press the door in the area of the door lock to properly
close it. Then touch the START/PAUSE button. If the problem
persists, touch and hold the POWER button for at least
3 seconds.
FdL (or F29) The door cannot unlock. Firmly press the door in the area of the door lock. Then touch
and hold the POWER button for at least 3 seconds. If the Hot
cycle is selected, wait until cool down and touch and hold
the POWER button again for at least 3 seconds. Turn on
the washer. If the failure still appears, check and eventually
correct the possible cause as indicated for the “Clean lter”
error code. Then turn on the washer again. If the door does
not unlock, touch and hold the POWER button for at least
3 seconds.
If the door still does not unlock, refer to the “How to Open
Door in Case of Failure” section. Before draining water/
opening the door, wait until the water has cooled down
(for hot wash programs).
Fod
Excessive foam formation (maybe by
overdosage of detergent) interrupted
the program/cycle. This interruption
may be repeated several times until
foam is adequately reduced.
Start the Rinse & Spin program, with the Intensive Rinse
option. Follow the detergent manufacturer’s dosing
recommendations.
Use the Dosing Aid option.
Make sure the drain pump lter is clean.
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
26
TROUBLESHOOTING
If you experience Possible Causes Solution
Error Code Appears in Display (cont.)
(service)
F20 or F60
Failure of an electronic component. Turn off and unplug the washer. Close the water faucet.
See the “Assistance or Service” section to contact a service
representative.
(service)
F24
Too much laundry for a program/
cycle with a small maximum load.
Select and start the Rinse & Spin program to complete the
interrupted wash program/cycle. Do not overload the washer.
Follow the maximum load size indicated in the “Program/
Cycle Guide” section.
Too much inlet water. Turn off the water faucet. Touch and hold the POWER button
for at least 3 seconds to drain the water; wait until the drain
phase has ended (“End” will appear on the display).
Turn on the water faucet again. If water immediately ows into
the washer without a program/cycle being started, an electrical
component has failed. Close the water faucet, turn off and
unplug the washer. See the “Assistance or Service” section
to contact a service representative.
(service)
All other F.. failures
Failure of an electrical component. Touch and hold the POWER button for at least 3 seconds to
reset the control. If the problem persists, turn off and unplug
the washer. Close the water faucet. See the “Assistance or
Service” section to contact a service representative.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
27
TROUBLESHOOTING
If you experience Possible Causes Solution
Vibration or Off-Balance
Vibration, rocking, or
“walking”
Feet may not be in contact with the
oor and locked.
Front and rear feet must be in rm contact with oor, and
washer must be level to operate properly. Jam nuts must
be tight against the bottom of the cabinet.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a
3/4" (19 mm) piece of plywood under your washer will reduce
sound. Do not install washer on a raised wooden platform.
See “Level the Washer” in “Installation Instructions.”
Load could be unbalanced or too
large.
Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a
few extra items.
Item or load not suitable for selected cycle. See “Cycle
Guide” and “Using Your Washer.”
The shipping bolts are still in the back
of the washer.
See “Remove transport bolts from washer” in “Installation
Instructions.”
Noises
Clicking or metallic noises Door locking or unlocking. The door will lock unlock and lock again. You will hear
three clicks after touching and holding the Start/Pause
button. This is normal.
Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal
snaps, buckles, or zippers touch against the stainless
steel drum.
Gurgling or humming Washer may be draining water. The pump may make a humming sound with periodic
gurgling or surging as nal amounts of water are removed
during the spin/drain cycles. This is normal at certain stages
of the cycle.
Rolling or sloshing
and occasional clicking
(on low-speed spin)
Steel balls in the balancing system are
balancing the load.
This is normal at certain stages of the cycle.
Water Leaks
Check the following for
proper installation
Fill hose not attached tightly. Tighten ll-hose connection.
Fill hose washer. Properly seat both ll-hose at washers.
Drain hose connection. Check that the drain hose is properly secured to drainpipe
or laundry tub.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucet.)
Strainer (or nylon stocking) on end
of drain hose is clogged.
Remove strainer/stocking from drain hose.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
28
TROUBLESHOOTING
If you experience Possible Causes Solution
Water Leaks (cont.)
Water or suds leaking from
door or rear of cabinet
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents
can cause leaking from the door or rear of cabinet. Always
measure detergent and follow manufacturer’s directions based
on your load requirements.
Residue on door glass. Periodically clean the underside of the glass window to avoid
potential leaks.
Leaking around door Hair, lint, or other debris on inner
door glass preventing proper seal
with rubber door seal.
Clean inner door glass and seal. See “Cleaning the Door Seal”
in the “Washer Maintenance” section.
Washer not performing as expected
Load not completely
covered in water
Water level not visible on door
or does not cover clothes.
This is normal for an HE front-load washer. The washer senses
load sizes and adds the correct amount of water for optimal
cleaning.
Washer won’t run or ll;
washer stops working
Check for proper water supply. Hose must be attached and have water owing to the inlet valve.
Water faucet must be turned on.
Check that inlet valve screen has not become clogged.
Check for any kinks in inlet hose, which can restrict water ow.
Washer won’t run or ll;
washer stops working
(cont.)
Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Do not plug into a GFI (Ground Fault Circuit Interrupter).
Check electrical source or call an electrician to check if voltage
is low.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
29
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer won’t run or ll;
washer stops working
(cont.)
Normal washer operation. Door must be completely closed and latched for washer
to run.
Washer will pause during certain phases of cycle.
Do not interrupt cycle.
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
Washer may be stopped to reduce suds. Use only a proper
amount of HE detergent.
Cold Wash uses less water in the beginning of the cycle to
provide a high concentration of detergent for optimal cleaning
action. Following this concentrated tumbling, more water is
used to complete the wash.
The washer door is not rmly shut. The door must be closed during operation.
Washer not loaded as recommended. Remove several items, rearrange load evenly in washer drum.
Close door and touch and hold the START/PAUSE button.
Do not add more than one or two additional items after cycle
has started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer’s directions based on your load requirements.
To remove suds, cancel cycle. Select Rinse & Spin. Touch the
START/PAUSE button. Do not add more detergent.
Door not opened between cycles. After any wash cycle is completed, the door must be opened
and then closed before a new cycle can begin.
Washer stops during the
program/cycle and the
Start/Pause indicator
blinks
It is the end of the program/cycle and
Rinse Hold is activated.
Turn the knob to a spin speed, if desired; otherwise, rinse
water will be drained and the program/cycle ended.
The program/cycle was interrupted
(for example by the door being
opened).
Make sure the door is closed. Touch the START/PAUSE
button to continue with the program/cycle.
The safety system has been activated.
A failure indicator will light up and/or
the display will show a failure code.
Refer to “Error Codes” at the beginning of “Troubleshooting.”
Water faucet is closed. Make sure the water faucet is open and that there are no
kinks in the inlet hose.
Washer not draining/
spinning; loads are
still wet
Drain hose extends into standpipe
farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over
drain opening.
The drain hose is clogged, or the
end of the drain hose is more than
49" (1.3 m) above the oor.
Lower drain hose if the end is higher than 49" (1.3 m) above
the oor. Remove any clogs from drain hose. See “Installation
Requirements” in “Installation Instructions.”
Strainer/stocking on end of
drain hose.
Remove strainer/stocking from drain hose.
The drain hose ts too tightly
in the standpipe or is taped
to the standpipe.
The drain hose should be loose, yet t securely. Do not
seal the drain hose with tape. The hose needs an air gap.
See “Route Drain Hose” in “Installation Instructions.”
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
30
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning; loads are
still wet (cont)
Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin
speed for your garment.
Washer not loaded as recommended. A tightly packed or unbalanced load may not allow the
washer to spin correctly, leaving the load wetter than
normal. See “Cycle Guide” for load size recommendation
for each cycle.
The load may be out of balance. Avoid washing single items. Balance a single item such as
a rug or jeans jacket with a few extra items.
Not using HE detergent or using too much
HE detergent.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer’s directions for
your load. To remove extra suds, select Rinse & Spin. Do not
add detergent.
Small items may have been caught in the
pump or stuck between the washer drum
and the outer tub.
Check the drum for any items sticking through the drum
holes. Empty pockets and use garment bags when washing
small items.
Washer vibrates
during spinning
Transport bolts have not been removed. Remove transport bolts (see “Installation Instructions”).
Washer is not level. Adjust leveling feet (see “Installation Instructions”). Make sure
washer stands on a level and rm surface.
Spin speed “0” blinks
on the control panel
and/or laundry is still
very wet
An unbalanced load prevented the Spin
cycle to avoid damage to the washer.
To spin wet laundry, add more laundry items of different
sizes and start the Rinse & Spin program. Avoid small laundry
loads consisting of a few large, absorbent items and wash
different-sized items in one load.
Spin results are poor Spin button was set to a low speed. Set a higher spin speed.
An unbalanced load prevented the
Spin cycle.
See the solution for “Spin speed “0” blinks.”
Excessive foam formation prevented
spinning.
Start the Rinse & Spin” program. Avoid excessive amount
of detergent; use the Dosing Aid option.
Door locked at end
of wash cycle
Water remaining in washer after cycle. Select Rinse & Spin to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
TumbleFresh
™
option is on. While this option is on, the load is tumbled periodically for
up to 6 hours. The door remains locked during this time. To
unlock the door, cancel the TumbleFresh
™
option by touching
the POWER button.
Door will not unlock Water did not completely drain out
of washer during the spin.
Select Rinse & Spin to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
It will take 1 minute for the door to unlock.
Error code is displayed. Failure mode will lock the door. Touch the START/PAUSE
button to exit; then wait for the door to unlock.
Water temperature is hotter than
104°F (40°C).
Wait for the water temperature to drop.
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply. Hose must be attached to both washer and faucet, and have
water owing to inlet valve.
Check that inlet valve screen is not clogged.
Remove any kinks in hose.
Washing many loads. Your hot water tank may not have enough hot water to keep
up with the number of hot or warm washes. This is normal.
Desired setting or
option does not light
For best performance, not all settings are
available with each cycle, and some options
cannot be used together.
See the “Program/Cycle Guide” for the available settings and
options for each cycle.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
31
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Load not rinsed Check for proper water supply. Hose must be attached and have water owing to the inlet valve.
Water faucet must be on.
Inlet valve screen on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using
too much HE detergent.
The suds from non-HE detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Washer not loaded as
recommended.
Avoid tightly packing the washer. The washer will not rinse well
if tightly packed. Load with dry items only. See “Cycle Guide”
for load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only one or two garments after washer has started.
The load may be out of balance. When load unbalance occurs, a washing process will start
to redistribute the load. This may lengthen the cycle time.
Avoid washing single items. Balance a single item such as
a rug or jeans jacket with a few extra items.
Load is wrinkled, twisted,
or tangled
Washer not loaded as
recommended.
Add load loosely. Items need to move freely reduce wrinkling
and tangling. See “Cycle Guide” for load size recommendations
for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Spin speed too high for load. Select a lower spin speed. Note that items will be wetter than
when using a higher spin speed.
The washer is not unloaded
promptly.
Unload the washer as soon as it stops or use the TumbleFresh
™
option if you will not be able to unload the washer at the end
of the cycle.
Not choosing the right cycle for the
load being washed.
Use the Delicates cycle or another cycle with a low spin speed
to reduce wrinkling.
The wash water was not warm
enough to relax wrinkles.
If safe for load, use warm or hot wash water.
Not cleaning or
removing stains
Washer not loaded as
recommended.
Add load loosely. Items need to move freely for best cleaning.
See “Cycle Guide” for load size recommendations for each cycle.
Add only one or two garments after washer has started.
Not using HE detergent or using
too much HE detergent.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Hard water or high level of iron
(rust) in water.
You may need to install a water softener and/or iron lter.
Fabric softener dispensing
ball used.
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Powdered detergent used for
low-speed cycle.
Consider using liquid detergent.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
32
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Not cleaning or
removing stains
(cont.)
Not using correct cycle for fabric type. Use a warmer wash temperature to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Heavy Duty cycle for tough cleaning.
Add an extra rinse for heavily soiled loads.
Not using dispensers. Use dispensers to avoid fabric softener staining.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products other than those specied directly to load.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Not enough detergent used,
or hard water.
Use more detergent for washing heavy soils in cold or
hard water.
Odors Monthly maintenance not done as
recommended.
Run the Clean Washer with affresh
®
cycle monthly or every
30 wash cycles. See “Washer Care” in “Washer Maintenance.”
Unload washer as soon as cycle is complete. Use the
TumbleFresh
™
option if load cannot be removed immediately
after the wash is complete.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer’s directions.
See the “Using Your Washer” section.
Door not left open after use. This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry between
uses.
Fabric damage Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer
is tightly packed.
Avoid tightly packing the washer. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only one or two garments after washer has started.
Fabric damage can occur if washer
door is closed on an item, trapping
it between the door glass and the
rubber seal.
Do not overll the washer.
Push wash load fully into the washer.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
33
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Gray whites, dingy colors Load not sorted properly. The transfer of dye can occur when mixing whites and colors
in a load. Sort dark clothes from whites and lights.
Wash temperatures too low. Use hot or warm temperatures if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
Not enough detergent used,
or hard water.
Use more detergent for washing heavy soils in cold or
hard water.
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Do not overll dispenser. Overlling causes immediate
dispensing.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Water in dispenser after cycle has
nished.
It is normal for small amounts of water to remain in dispenser
at the end of the cycle.
Detergent dispenser
contains detergent
residue after program
ends
Inlet water pressure is too low; the
mesh lter of the water supply hose
may be blocked.
Make sure the water faucet is properly opened. Check the mesh
lters of the inlet hose and clean if necessary.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly. Be sure laundry packet is added to washer drum before
adding clothes. Do not add packet to dispenser. Follow the
manufacturer’s instructions to avoid damage to your garments.
Cycle time changes
or cycle time too long
Normal washer operation. The cycle times vary automatically based on your water
pressure, water temperature, detergent, and clothes load.
The options you select will also affect the cycle times.
Excessive suds in washer. When excessive suds are detected, a special suds routine
automatically starts to remove extra suds and ensure proper
rinsing of your garments. This routine will add time to the
original cycle.
Load may be out of balance. When load unbalance occurs, a washing process will start
to redistribute the load. This extends the cycle time. Avoid
washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items.
Not using correct cycle for
load type.
The Quick Wash cycle is designed for smaller load sizes
(2–4 items) of lightly soiled garments. If larger loads are
washed in this cycle, cycle time will be increased.
When using the Quick Wash or Delicates cycles, you should wash
small loads. This ensures a gentle wash for your garments without
increasing cycle times.
Liquid detergent on door
glass prior to beginning
of cycle
Detergent is free to ow from the
single-dose dispenser.
Do not add liquid detergent until laundry is loaded.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
34
HOW TO OPEN DOOR
IN CASE OF POWER FAILURE
Before opening the door as described below, refer to the
failure “Door will not unlock” in the “Troubleshooting” section.
The door may unlock by itself after the failure condition no
longer exists; however, if you want to take out your laundry
immediately, rst try to unlock the door as described in Error
Code FdL or F29 in the “Troubleshooting” section.
If the door still cannot be opened, perform the following:
Before Opening Door:
■ Turn off and unplug the washer.
■ Close the water faucet.
■ Wait until the drum has stopped rotating – never open the
door while the drum is in motion.
■ Wait until water and laundry have cooled down when
washing with high temperatures.
Always drain the water before opening the door either by:
■ Touching and holding the Power button until “rES” appears
on the display.
or
■ Following the instructions in the “Cleaning the Drain Pump
Filter/Draining Residual Water” section.
To Open Door:
1. Remove the screw.
2. Pull down on the strap marked “Door open.” The door can
now be opened and the laundry removed.
HOW TO OPEN DOOR
IN CASE OF POWER FAILURE (cont.)
3. After removing laundry, replace the strap by rmly turning
the screw.
4. Reinstall the base panel.
35
WHIRLPOOL
®
LAUNDRY
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS
REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
n
Name, address, and telephone number
n
Model number and serial number
n
A clear, detailed description of the problem
n
Proof of purchase including dealer or retailer name and address
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces
do not allow limitations on the duration of implied warranties of merchantability or tness, so this limitation may not apply to you. This
warranty gives you specic legal rights, and you also may have other rights that vary from state to state or province to province.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow
the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This
warranty gives you specic legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes
with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.
10/17
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be
addressed without service. Please take a few minutes to review the Troubleshooting section of the Use and Care Guide
or visit the “HOW-TOS & FAQS” section of https://www.whirlpool.com/owners.html.
2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers.
In the U.S. and Canada, direct all requests for warranty service to:
Whirlpool Customer eXperience Center
In the U.S.A. call 1-866-698-2538. In Canada call 1-800-807-6777.
If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.
ONE YEAR LIMITED WARRANTY
WHAT IS COVERED
WHAT IS NOT COVERED
1. Commercial, non-residential, multiple-family use, or use inconsistent with published
user, operator, or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not in
accordance with electrical or plumbing codes, or correction of household electrical
or plumbing (e.g., house wiring, fuses, or water inlet hoses).
4. Consumable parts (e.g., light bulbs, batteries, air or water lters, preservation
solutions).
5.
Defects or damage caused by the use of non-genuine Whirlpool parts or accessories.
6. Conversion of your product from natural gas or propane gas or reversal
of appliance doors.
7. Damage from accident, misuse, abuse, re, oods, acts of God, or use with
products not approved by Whirlpool.
8. Repairs to parts or systems to correct product damage or defects caused by
unauthorized service, alteration, or modication of the appliance.
9. Cosmetic damage including scratches, dents, chips, and other damage to appliance
nishes unless such damage results from defects in materials and workmanship and
is reported to Whirlpool within 30 days.
10. Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive
environments, including but not limited to, high salt concentrations, high moisture
or humidity, or exposure to chemicals.
11. Pick-up or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations where an
authorized Whirlpool servicer is not available.
13. Removal or reinstallation of inaccessible appliances or built-in xtures (e.g., trim,
decorative panels, ooring, cabinetry, islands, countertops, drywall) that interfere
with servicing, removal, or replacement of the product.
14. Service or parts for appliances with original model/serial numbers removed, altered,
or not easily determined.
The cost of repair or replacement under these excluded circumstances shall be
borne by the customer.
For one year from the date of purchase,
when this major appliance is installed,
operated, and maintained according
to instructions attached to or furnished
with the product, Whirlpool Corporation
or Whirlpool Canada LP (hereafter
“Whirlpool”) will pay for Factory
Specified Replacement Parts and repair
labor to correct defects in materials or
workmanship that existed when this major
appliance was purchased, or at its sole
discretion replace the product. In the event
of product replacement, your appliance
will be warranted by the remaining term of
the original unit’s warranty period.
YOUR SOLE AND EXCLUSIVE REMEDY
UNDER THIS LIMITED WARRANTY
SHALL BE PRODUCT REPAIR AS
PROVIDED HEREIN. Service must be
provided by a Whirlpool designated
service company. This limited warranty
is valid only in the United States or
Canada and applies only when the major
appliance is used in the country in which
it was purchased. This limited warranty
is effective from the date of original
consumer purchase. Proof of original
purchase date is required to obtain service
under this limited warranty.
W11330506B
W11330507B – SP
®
/
TM
©2019 Whirlpool. All rights reserved. Used under license in Canada.
Tous droits réservés. Emploi sous licence au Canada.
02/19
Assistance or Service
Before calling for assistance or service, please check “Troubleshooting” or visit www.whirlpool.com/owners.
It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance.
This information will help us to better respond to your request.
Whirlpool Brand Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
1-866-698-2538
Whirlpool Brand Appliances
Customer eXperience Centre
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7
1-800-688-2002
You can write with any questions or concerns at:
Our consultants provide assistance with
Please include a daytime phone number in your correspondence.
If you need replacement parts or to order accessories
We recommend that you use only FSP
®
Factory Specied Parts.
These parts will t right and work right because they are made with the same precision
used to build every new WHIRLPOOL
®
appliance.
To locate FSP
®
replacement parts or accessories, go to www.whirlpoolparts.com.
Questions? Call us toll free at 1-866-698-2538 or in Canada call 1-800-688-2002.
In the U.S.A.
n Features and specications on our full line of appliances.
n Installation information.
n Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
In the U.S.A. and Canada
n Use and maintenance procedures.
n Accessory and repair parts sales.
n Referrals to local dealers, repair parts distributors,
and service companies. Whirlpool designated service
technicians are trained to fulll the product warranty and
provide after-warranty service, anywhere in the United
States and Canada.
Assistance ou Service
Avant de faire un appel pour obtenir de l’assistance ou un entretient, vérifier la section “Dépannage” ou consulter
www.whirlpool.ca/owners. Cette vérification peut vous faire économiser le coût d’une visite de réparation.
Si vous avez encore besoin d’aide, suivre les instructions ci-dessous.
Lors d’un appel, garder à portée de main la date d’achat et les numéros de modèle et de série de votre appareil.
Ces renseignements nous aideront à mieux répondre à votre demande.
Pour commander des pièces de rechange ou des accessoires
Pour commander des pièces de rechange, nous vous recommandons d’utiliser seulement
des pièces spécifiées par l’usine. Ces pièces conviendront et fonctionneront bien parce qu’elles sont fabriquées selon
les mêmes spécifications précises utilisées pour construire chaque nouvel appareil WHIRLPOOL.
®
Pour trouver des pièces de rechange FSP
®
ou des accessoires, visiter le www.whirlpool.ca.
Des questions? Composer le numéro sans frais
1-800-688-2002.
Pour plus d’assistance
Vous pouvez nous soumettre toute question ou toute
problème en écrivant à l’adresse ci-dessous :
Whirlpool Brand Appliances
Centre pour l’eXpérience de la clientèle
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7
1-800-688-2002
Dans votre correspondance, veuillez indiquer un numéro
de téléphone où nous pouvons vous joindre dans la journée.
Nos consultants fournissent
l’assistance pour :
n Procédés d’utilisation et d’entretien.
n Vente d’accessoires et de pièces de rechange.
n Références aux concessionnaires, compagnies de service
de réparation et distributeurs de pièces de rechange
locaux. Les techniciens de service désignés par Whirlpool
sont formés pour remplir la garantie des produits et fournir
un service après la garantie, partout au Canada.
