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49-2001105 Rev. 0 15
Save time and money! Review the charts on the following pages first and you may not need to call for service.
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
Burners have yellow or
yellow-tipped flames
The combustion quality of burner flames needs
to be determined visually.
Determine the quality of flames visually. Normal
burner flames should look like (A) or (B).
Long, bright yellow flames are not normal.
Normal flames may show signs of an orange
tint when well heated or signs of flickering
orange due to particles in the gas or air.
&RQWURONQREVZLOOQRWWXUQ .QRELVQ¶WSXVKHGGRZQ To turn from the OFF position, push the knob
down and then turn.
Burners do not light Plug on cooktop is not completely inserted in
the electrical outlet.
Make sure electrical plug is plugged into a live,
properly grounded outlet.
Gas supply not connected or turned on. See the Installation Instructions that came with
your cooktop.
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Burner parts not replaced correctly. See the Cleaning the Cooktop section.
The electrodes under the burners are soiled. See the Cleaning the Cooktop section.
Cooktop is locked. Unlock the cooktop. See the Using the Cooktop
section.
The igniter hole (on some models) is plugged. See the Cleaning the Cooktop section.
7LFNLQJVRXQGRILJQLWHU
persists after burner lights
Control knob is still in the LITE position. Turn the knob out of the LITE position to the
desired setting.
Turn the burner off and relight. If ticking is still
present, call for service.
Auto-reignition feature is attempting to re-ignite
flame.
While in its lowest setting, the flame can be
shifted away from the burner's flame sensor
by drafts around the cooktop. Turn down or
redirect any fans or ventilation equipment
operating around the cooktop until sparking
ceases.
Top burners do not burn
evenly
Improper burner assembly. Make sure the burner caps are seated
correctly. See the Care and Cleaning of the
range section.
Burner slots on the side of the burner may be
clogged.
Remove the burners for cleaning. See the Care
and Cleaning of the range section.
8QUHVSRQVLYHNH\SDG .H\SDGLVGLUW\ Clean the keypad.
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Timer control panel glass is wet around its
edges.
Dry the edges as best as possible and wait
several minutes for the timer buttons to become
responsive again.
(A) Soft blue flames—
Normal for natural gas
(B) Yellow tips on
outer cones—
Normal for propane gas
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