Loading ...
Loading ...
Loading ...
12 | nuwavenow.com
Call: 877-689-2838
MAINTENANCE
TROUBLESHOOTING GUIDE • CHANGING FILTERS • CLEANING
The OxyPure Does Not Turn On.
1. The unit is not plugged-in.
Plug the unit into an appropriate wall outlet.
2. POWER on the control panel is OFF.
Press POWER.
If the problem continues, contact our Customer
Service team at 1-877-689-2838 or email
Customer Service at help@nuwavenow.com.
The Timer Doesn’t Work When
TIMER is Pressed.
1. The OxyPure is not reading the function
selected. Press FAN SPEED or AUTO/ECO,
then press TIMER.
2. The fan is not blowing. An appropriate outlet
is not being used. Make sure the outlet has
appropriate voltage.
If the problem continues, contact our Customer
Service team at 1-877-689-2838 or email
Customer Service at help@nuwavenow.com.
The Fan Speed Doesn’t Change
When FAN SPEED is Pressed.
The OxyPure may be in AUTO mode. Set the
OxyPure to another operating mode and then
press FAN SPEED.
Airow From the Top Vent is Weak.
The Prelter Access Panel may be dirty, see
cleaning instructions.
The HEPA/Carbon lters are dirty. Change the
HEPA/Carbon lters.
The Unit Produces Smoke or Odor.
The HEPA/Carbon lters are dirty. Change the
HEPA/Carbon lters.
The Filter Icon Won’t Reset
After Changing The Filters.
1. The Filter Sensor is not reading the clean
lter. Turn the OxyPure off, then on again.
Press and hold SLEEP until the unit beeps.
If that doesn’t work, turn off and unplug the
OxyPure, adjust the filter(s), then plug in the
unit and turn it on again.
2. One or both of the Prelter Access Panel(s)
is not securely in place. Make sure they are
securely in place.
3. The Filter Sensor is dirty. Clean the Filter
Sensor.
If any of these problems continue, contact our
Customer Service team at 1-877-689-2838 or
email help@nuwavenow.com
Changing the HEPA/Carbon Filter
When the Filter Icon changes color, it is time to
change the HEPA/Carbon Filters. There are 2,
located on either side of the unit. Proceed as
follows:
1. Turn the OxyPure off and unplug it.
2. Take it outside or into a well ventilated area.
3. Wearing disposable rubber gloves, open
the Prelter Access Panels and remove the
old HEPA/Carbon lters, placing them in a
plastic garbage bag along with the gloves.
4. Unwrap and install the new HEPA/Carbon
Filters.
5. Securely close the Filter Access Panels.
6. Plug in the unit and turn it on.
Cleaning the OxyPure
• Depending on the environment, you may
need to clean the OxyPure.
• With a damp cloth, wipe down the exterior
and vent grids of the unit.
• You can use a gentle, non-abrasive cleaner,
but apply it to the cloth, not to the unit.
• Use a dry or slighty wet cotton swab to
clean the sensor and remove any moisture
with a dry swab.
• Wash the Prelter Access Panels in warm,
soapy water, rinse and dry them thoroughly.
Questions about your OxyPure?
Contact our friendly customer service
staff from 7:30am to 4:30pm CST, Monday
through Friday at 877-689-2838 or reach us
via email anytime at help@nuwavenow.com.
Loading ...
Loading ...
Loading ...