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10
TROUBLESHOOTING GUIDE
Problem Cause Solution
Water is pouring out
onto the counter
Coffee release
lever is not
in the lock
position
• Slide coffee release lever to the Lock position
• Always keep coffee release lever in the Lock position
before and after release cycle
The unit will not work
Coffeemaker lid is
shaking during
brew cycle
Coffee filter
basket is not in
place
• Press Brew button to pause the brew cycle
• Remove coffeemaker lid
• Make sure coffee basket filter twist-off lid is screwed
on correctly
• Push coffee filter basket down until clicked into the
water tank
• Replace coffeemaker lid and press the Brew button to
continue the brew cycle
Coffee filter basket is
filled with more water
than usual after the
release cycle has
been completed
Coffee oils
build up
over time
• Soak coffee filter basket in warm, soapy water for
30 minutes
• Soak coffee filter basket regularly to prevent oil buildup
Coffee is too
dark and oily
• When using a very dark, oily bean, coffee may not drain
as efficiently as a regular roast or less oily bean
Coffee is weaker
than usual
Coffee to
water ratio is
incorrect
• Adjust coffee-to-water ratio to taste
• When using the MAX 16 scoops of coffee, reduce the
amount of water
Strength
setting
is incorrect
• Check your strength setting — selected strength indicator
LED is illuminated
• T o change your strength setting, press the desired
strength button
Oil buildup in
the coffee filter
basket can
prevent coffee
from filtering
properly
• Soak coffee filter basket in warm, soapy water for 30
minutes before running next brew cycle
• Soak coffee filter basket regularly to prevent oil buildup
• Avoid using a very dark, oily bean
The brew cycle has
ended but no coffee
is in the carafe.
Coffee release
lever is in the
lock position.
• Slide coffee release lever to right so it is in the
release position.
• The blue release indicator light will illuminate and coffee
will begin to stream into the carafe.
The unit will not
operate and the
button indicator
lights are flashing
The coffee
filter basket
may be
jammed or not
in the correct
position
• Press the brew button once to cancel the cycle
• Remove coffeemaker lid
• Remove the coffee filter basket
• Replace the coffee filter basket back into the water tank
making sure it is securely in position
• Replace the coffeemaker lid and restart the brew cycle
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