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TROUBLESHOOTING
Before contacting the After-sales Service, refer to the table below. Often the malfunctions are minor and can be solved in few
minutes.
Malfunction Possible cause Solution
The tumble
dryer does not
start.
The plug is not inserted into the socket. Insert the plug into the socket.
The plug is faulty.
Try to plug another appliance in the same socket. Do not use
connecting electrical devices to the socket, such as adapters or
extensions.
A power failure occurred.
Wait for the power supply to be restored and switch the fuse on
again if necessary.
The door has not been closed properly. Close the door.
The drying time has not been set correctly.
Refer to the "Drying Time and Options" section to nd the most
suitable drying time and options for the type of load.
The "Start" button was not pressed to begin
drying.
Press the "Start" button.
The drying
times are very
long.
An appropriate maintenance was not carried
out.
Refer to the "Care & Maintenance" section and perform the
described operations.
An incorrect drying time or option was
selected for the type of load.
Refer to the "Drying Time and Options" section to nd the most
suitable drying times cycle and options for the type of load.
The garments are too wet.
Carry out a washing cycle with higher spin speed to remove as
much water as possible.
The dryer may be overloaded.
Refer to the "Drying Times" table to check the max load for each
drying times cycle.
The air intake grille is clogged up.
Clean and do not occlude the air intake grille, refer to "Care &
Maintenance" section.
The “Empty
Water Tank”
indicator light
is on.
The water tank is full.
The water tank was not emptied before starting the drying cycle.
Always empty it before starting a new drying cycle - do not wait
for the tank full indicator light is on before emptying the water
tank.
The dryer is
noisy during
the rst few
minutes of
operation.
This is normal, especially if the dryer has not
been used for a long time.
If the noise persists during the entire drying cycle, contact the
After-sales Service.
The timer
resets to zero
without the
dryer running.
This is normal, during this period you may
hear a ticking noise from the timer.
This ensures you select the correct drying time when you next use
the dryer.
Drum - slight
odour or
vapour.
Slight odour or vapour may be found if you
open the door during its rst use.
This is normal and should only last a few minutes.
10/2021 W11511768
19516185000
THANK YOU FOR BUYING A HOTPOINT PRODUCT.
In order to receive a more complete assistance, please
register your product on www.hotpoint.eu/register
Policies, standard documentation, ordering of spare parts and additional product information can be
found by:
• Visiting our website docs.hotpoint.eu and parts-selfservice.whirlpool.com
• Using QR Code
• Alternatively, contact our After-sales Service (See phone number in the warranty booklet). When
contacting our After-sales Service, please state the codes provided on your product’s identi cation plate.
EN
Quick guide
Before using the appliance carefully read the Safety
Instructions.
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