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Defective Products:
All products will be inspected, tested, and carefully packed by the manufacturer
before shipping to customers. Products that are damaged during transit can only be
exchanged for the same product, under the condition that the customer must get a
RMA (Return Merchandise Authorization) from Windster. When products are
received defective, you must notify us within the 3 business days of receiving the
package. Replacement products are only shipped when the RMA is issued. NO
EXCEPTIONS.
Return Policy
Windster offers only the best and highest quality products. If you are not satisfied
with your purchase, please contact us within 3 business days of product arrival to
obtain a Return Merchandise Authorization (RMA). Returns sent without a RMA will
not be accepted. There will be a 25% re-stocking fee for every returned items.
Shipping fee will also be deducted from the original purchase price. When returning a
package, please include a copy of your purchase receipt. Use the original shipping
box and packing materials and completely remove or cover the original shipping label.
Make sure that products are in brand new condition, uninstalled, un-drilled, and
contain everything that came with the package as when you first received it. If any
parts or manuals are missing, we have the right not to accept the return.
We suggest that you use a traceable and reputable carrier of your choice to ship your
return. Your credit or refund will be processed within 10-14 business days from the
date we receive your return.
Windster Hoods, Inc. 5101 Commerce Drive Baldwin Park, CA 91706 TEL: (626) 962-8600 FAX: (626) 962-8669
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