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EN
41
Troubleshooting
www.bora.com
9 Troubleshooting
XX
Observe all safety and warning information (see the Safety chapter).
9.1 Cooktop extractor troubleshooting
Operating situation Cause Remedy
The cooktop extractor cannot be
switched on
Knob ring missing Slot the knob ring onto the control knob
The fuse or automatic circuit breaker of the electrical
wiring system in the apartment and/or house is
defective
Replace the fuse
Switch the automatic circuit breaker back on
The fuse or the automatic circuit breaker trips
several times.
Contact the BORA Service Team
The power supply is disconnected Have a specialist electrician inspect the power
supply
The micro fuse in the control unit‘s cooling device
plug connection is defective
Replace the fuse (type: T 3.15A/250V)
The fan motor won’t start
The cover flap is not fitted or is fitted incorrectly
Fit the cover flap correctly
The grease filter is not fitted or is fitted incorrectly Fit the grease filter correctly
The fan motor is faulty Contact the BORA Service Team
Build-up of odours when new
cooktop extractor is in operation
This is normal with brand new appliances Odours stop forming after a few operating hours
The central control knob display
shows a segment turning clockwise
Knob ring not in the 0 position after fitting Turn the knob ring to the 12 o’clock position (0
position)
Control knob display
L
The childproofing feature is activated Switch off the childproofing feature (see the
Operation chapter)
Control knob display
/
Continuous operation (8 s) of the control knob or
control knob dirty
Take your finger off the control knob or clean the
knob
Control knob display
E
3
8
1
The Home In contact is interrupted Check the Home In contact cable or bridge
Control knob display
E
3
8
3
The Home In contact is interrupted In exhaust air mode, open the window, for
example
Control knob display
F
The activated charcoal filter service life has come to
an end
Replace the activated charcoal filter, possibly
clean the stainless steel filter, reset the filter
timers (see Cleaning or Operation chapter)
Control knob display
End
An object is obstructing the cover flap Remove the object
The cover flap has not clicked into place in its holder Lightly press the ends of the cover flap from above
until you hear it click into place
The limit switch is faulty or misaligned Contact the BORA Service Team
Loss of power when the cover flap opens or closes Turn the control knob to the “0” position, confirm
with a tap, and the cover flap will close.
Control knob display
E
0
1
1
The grease filter is not fitted or is fitted incorrectly Fit the grease filter correctly
The filter sensor is faulty Contact the BORA Service Team
Control knob displays
E
0
1
2
and
E
0
1
3
The cover flap is not fitted or is fitted incorrectly
Fit the cover flap correctly
The cover flap sensor is faulty Contact the BORA Service Team
Control knob display
E
0
1
9
Error in the touch surface values Turn the control knob to the “0” position
Contact the BORA Service Team
The extraction performance of the
cooktop extractor has decreased
The stainless steel grease filter is heavily soiled
Clean or replace the stainless steel grease filter
The activated charcoal filter is heavily soiled
(recirculation only)
Changing the activated charcoal filter
There is an object in the air guiding housing (e.g.
cleaning cloth)
Remove the object
The fan is defective or a duct connection has
become loose
Contact the BORA Service Team
The cover flap is not completely
open/closed
Movement was stopped by an interruption to the
power supply
Move the cover flap manually to the end position
(see the Installation chapter, table 6.13)
Tab. 9.1 Resolving a fault
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