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TROUBLESHOOTING
37
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ENG
SYMPTOM SOLUTION
Speaker doesn’t pair
with a Bose Bluetooth
speaker manually
Download the Bose Connect app for an additional way to pair
your Bose Bluetooth speakers.
Your second speaker may not support Stereo or Party mode.
Refer to your Bose Bluetooth speaker owner’s guide.
Speaker doesn’t pair
with a Bose Smart
Speaker or Soundbar
Make sure you have downloaded the Bose Music app.
Press and hold the Bluetooth button l until the Bluetooth light
blinks blue, and you hear “Ready to pair another device.”
Make sure that your Bose SoundLink Flex speaker is within
30 ft (9 m) of your Bose Smart Speaker or Bose Smart Soundbar.
Speaker doesn’t
reconnect to a
previously- paired
Bose Smart Speaker or
Soundbar
See “Reconnect a previously connected device” on page 27.
Delayed audio when
paired with a Bose Smart
Speaker or Soundbar
Download the Bose Connect app (see page 11), and run
available software updates.
On a computer, check btu.Bose.combtu.Bose.com for USB updates.
RESET YOUR SPEAKER
Factory reset clears connected devices and language settings from your speaker and
returns it to the original factory settings.
1. Power on your speaker.
2. Press and hold the Power button I for 10 seconds.
The speaker powers o.
3. Press I.
The Bluetooth light glows blue, and you hear “Ready to connect. To start setup,
download the Bose Connect app” (see page 11).
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