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Customer Service en
9
9 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
You can solve many problems yourself by consulting
the information on troubleshooting in these instructions
or on our website. If this is not the case, contact our
after-sales service.
With any warranty claims, we will make sure that your
appliance is repaired by trained after-sales technicians
using genuine spare parts, including after the manufac-
turer's warranty has expired.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
9.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡ Inside the appliance (remove grease filters for ac-
cess).
¡ On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
10 Accessories
Only use original accessories. These have been made
especially for your appliance. Here you can find an
overview of your appliance's accessories and how to
use them.
Accessories Order number
Standard odour filter (re-
placement)
Z54TC01X0
Standard recirculation kit Z54TS01X0
Stainless steel handle
strip, 60cm
Z54TH60N1
Stainless steel handle
strip, 90cm
Z54TH90N1
Design handle strip,
60cm
Z54TH60D1
Accessories Order number
Design handle strip,
90cm
Z54TH90D1
10.1 Other accessories
You can purchase other accessories from our after-
sales service, specialist retailers or online.
You will find a comprehensive range of products for
your appliance in our brochures and online:
www.neff-international.com
Accessories vary from one appliance to another. When
purchasing accessories, always quote the exact
product number (E no.) of your appliance.
You can find out which accessories are available for
your appliance in our online shop or from our after-
sales service.
11 Disposal
Find out here how to dispose of old appliances cor-
rectly.
11.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
1.
Unplug the appliance from the mains.
2.
Cut through the power cord.
3.
Dispose of the appliance in an environmentally
friendly manner.
This appliance is labelled in accord-
ance with European Directive
2012/19/EU concerning used elec-
trical and electronic appliances
(waste electrical and electronic equip-
ment - WEEE).
The guideline determines the frame-
work for the return and recycling of
used appliances as applicable
throughout the EU.
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