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12
Troubleshooting
English
Problem Root Cause Corrective Action
Display shows “EE”
The thermostat sensor is
broken or disconnected.
Unplug the fireplace and remove the back panel.
Check that the thermostat is plugged into the main
circuit board. If this does not solve the problem,
contact customer service for a replacement
thermostat sensor.
Display shows “88”
Manual reset overheat
protection has triggered.
Inspect the fireplace and check that the air inlets
and outlets are not blocked as this may cause
overheating.
Fireplace does not
blow warm air.
Cool down cycle
Normal operation will continue for 30 seconds
before shutting down.
Thermostat setting is
preventing the fireplace
from turning on.
Adjust the temperature setting to ensure that the
thermostat is set higher than the current room
temperature.
The RED LED is
blinking constantly
and the blower motor
does not start.
Proximity switch cut off
Ensure there are no obstructions within a minimum
distance of 6 inches from the air vents. Press the
Power button to restart the fireplace.
The fireplace turns
off automatically.
The slide out moves and
activates the safety cut off.
Do not use the fireplace if the slide out is not in the
fully extended position.
Remote control is not
working
Weak or defective
batteries
Replace the remote batteries.
Poor signal
Press the remote control buttons with an even
motion and gentle pressure. Repeatedly pressing
buttons in rapid succession may cause the remote
to malfunction.
Distance
Operate the remote at a distance less than 20 feet
from the front of the fireplace. Point the remote at
the control panel.
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