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Troubleshooting
You may save time and money by checking items below before calling for service. List includes common concerns
that are not the result of defective workmanship or materials. If your question is not explained below, call
1-800-688-9900 USA or 1-800-688-2002 Canada.
Topic
OPERATION
Appliance not working
Possible Cause
Power outage
Solution
Make sure appliance has power.
Verify that circuit breaker is not tripped.
Replace fuse but do not change fuse capacity.
.o,s
Frequent cycling off and on of surface
units
Cracking or popping sound
Normal
Normal
Smoothtop burners cycle on and off to maintain proper
heating temperature.
Wet cooking utensils or possible spillage.
APPEARANCE
Scratches
Discoloration
Gritty dirt or rough surface
on cooking utensils
Shiny scratches
Dirt
Water spots/marks
Use recommended smoothtop cleaner conditioner.
May be a metal mark. Make sure surface is cool. Use
safety scraper to carefully scrape off the mark. Apply
smoothtop cleaner conditioner and gently rub with
nonabrasive nylon pad.
Use recommended smoothtop cleaner conditioner to
remove dirt from smoothtop.
Make sure surface is cool. Put a small amount of white
vinegar on the spot and let sit for a few minutes. Rub with
nonabrasive nylon pad. Wipe off any excess with damp
paper towel.
Hot sugar or plastic melted to surface Spills Allow cooktop to warm slightly. Using a safety scraper,
gently remove soil. Follow with routine cleaning.
Use recommended cleaner conditioner to remove build
Pattern fading/wearing off Dirt/film buildup up and dirt from smoothtop.
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