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Problem Possible cause Remedy
You cannot select the maximum
heat setting for one of the cook‐
ing zones.
The other zones consume the maxi‐
mum available power.
Your hob works properly.
Reduce the heat setting of the other
cooking zones connected to the same
phase. Refer to "Power management".
An acoustic signal sounds and
the hob deactivates.
An acoustic signal sounds when
the hob is deactivated.
You put something on one or more
sensor fields.
Remove the object from the sensor
fields.
The hob deactivates. You put something on the sensor
field .
Remove the object from the sensor
field.
Residual heat indicator does not
come on.
The zone is not hot because it oper‐
ated only for a short time or the sen‐
sor is damaged.
If the zone operated sufficiently long to
be hot, speak to an Authorised Service
Centre.
You use a very tall pot which blocks
the signal.
Use a smaller pot, change the cooking
zone or operate the hood manually.
The control panel becomes hot to
the touch.
The cookware is too large or you put
it too close to the control panel.
Put large cookware on the rear zones,
if possible.
There is no sound when you
touch the panel sensor fields.
The sounds are deactivated. Activate the sounds. Refer to "Daily
use".
The indicator above the symbol
comes on.
Child Safety Device or Lock oper‐
ates.
Refer to "Daily use".
The control bar blinks. There is no cookware on the zone or
the zone is not fully covered.
Put cookware on the zone so that it
fully covers the cooking zone.
The cookware is unsuitable. Use cookware suitable for induction
hobs. Refer to "Hints and tips".
The diameter of the bottom of the
cookware is too small for the zone.
Use cookware with correct dimen‐
sions. Refer to "Technical data".
and a number come on.
There is an error in the hob. Deactivate the hob and activate it
again after 30 seconds. If comes
on again, disconnect the hob from the
electrical supply. After 30 seconds,
connect the hob again. If the problem
continues, speak to an Authorised
Service Centre.
9.2 If you cannot find a solution...
If you cannot find a solution to the problem
yourself, contact your dealer or an
Authorised Service Centre. Give the data
from the rating plate. Make sure, you
operated the hob correctly. If not the
servicing by a service technician or dealer
will not be free of charge, also during the
warranty period. The information about
guarantee period and Authorised Service
Centres are in the guarantee booklet.
18 ENGLISH
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