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Problem
Root Cause
Solution
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
Cold Electrodes.
Place the device in a warm
room for a while and then
measure again.
Either your hands or your
feet are too dry.
Wipe your feet with a damp
cloth, keeping them slightly damp
when starting measurement.
No display on
LCD when the
device powers on.
Batteries not yet installed.
Install the batteries.
(Please refer to Insert the
Batteries)
Worn batteries.
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
CANNOT proceed
to analyze body fat,
total body water,
muscle mass and
bone mass.
Step onto the platform
wearing socks or shoes.
Please keep barefooted during
the measurement, and keep full
contact with the electrodes as
well.
The system cannot
identify the possible User ID
with most similar data.
Please assign a User ID
following the instruction in Set Up
Your Profile.
The user fails to select
the User ID from what the
system found.
Please assign a User ID
following the instruction in Set Up
Your Profile.
The device
powers off
automatically.
Low battery.
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
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