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ninjakitchen.com
ninjakitchen.com
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com or contact Customer
Service at 1-877-646-5288. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
CLEANING YOUR NINJA® FOODI™ SMART XL GRILL
The unit should be cleaned thoroughly
after every use. Always let the appliance
cool before cleaning.
• Unplug the unit from the wall outlet
before cleaning. Keep the hood open
after removing your food to allow the
unit to cool quicker.
• The cooking pot, grill grate, crisper
basket, splatter shield, cleaning brush,
and any other included accessories
are dishwasher safe, except the
thermometer. DO NOT place the
thermometer in the dishwasher.
• For the best dishwasher cleaning
results, we recommend rinsing the grill
grate, crisper basket, splatter shield, and
any other accessories with warm water
before placing them in the dishwasher.
• If hand-washing, we recommend using
the included cleaning brush to help
wash the parts. Use the opposite end
of the cleaning brush as a scraper to
assist with releasing baked-on sauces
or cheese. Air-dry or towel-dry all parts
after hand-washing.
• If food residue or grease are stuck on
the grill grate, splatter shield, or any
other removable part, soak in warm
soapy water before cleaning.
• Clean the splatter shield after every use.
Soaking the splatter shield overnight
will help soften the baked-on grease.
After soaking, use the cleaning brush
to remove the grease from the stainless
steel frame and front tabs.
• Deep clean the splatter shield by
putting it in a pot of water and boiling
it for 10 minutes. Then, rinse with room
temperature water and allow to dry
completely.
• To deep clean the thermometer, soak
the stainless steel tip and silicone grip in
warm, soapy water. DO NOT immerse the
cord or jack in water or any other liquid.
• The Foodi
TM
Smart Thermometer holder
is handwash only.
NOTE: NEVER use abrasive tools or
cleaners. NEVER immerse the main unit
in water or any other liquid.
NOTE: DO NOT use liquid cleaning
solution on or near the thermometer
jack. We recommend using compressed
air or a cotton swab to avoid damaging
the jack.
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of one (1) year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner’s Guide,
subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
Our Customer Service Specialists are available to provide all the warranty service options
available to you, including the possibility of upgrading to our VIP Warranty Service Options
for select product categories.
1. Normal wear and tear of wearable parts (including cooking pot, grill grate, crisper
basket, splatter shield, thermometer, etc.), which require regular maintenance
and/or replacement to ensure the proper functioning of your unit, are not covered by
your warranty. Replacement parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the splatter shield and grease collector clean), or
damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja product
(or any of its parts) when the repair is performed by a repair person not authorized
by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com/support for product care and maintenance
self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist
with product support and warranty service options, including the possibility of upgrading to
our VIP warranty service options for select product categories. So we may better assist you,
please register your product online at registeryourninja.com and have the product on hand
when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof
of purchase. We also ask that you register your product online at registeryourninja.com and
have the product on hand when you call, so we may better assist you. A Customer Service
Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
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