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User Manual
- User Manual - (English, French)
- Energy Guide - (English)
- Spec Sheet - (English)
- Spec Sheet (web) - (English)
- What's new under the lid?
- Control panel and features
- Cycle guide
- Using your washer
- Washer maintenace
- Troubleshooting
Table of contents
What's new under the lid?
Your new washer will operate differently than your past agitator-style washer.
Lid Lock
To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened. When this light is blinking, the washer is paused. When this light is off, the lid can be opened. After a cycle is started, the washer will fill to the appropriate water level. When the washer is done filling, it will start to agitate. If you need to open the lid to add a garment after this point, the lid will remain unlocked during the entire agitation portion of the wash phase. The cycle will automatically pause when the lid is opened, and the cycle will resume once the lid is closed. The lid will lock before the spin phase begins. If you need to pause or stop after this point, you must press the Start/Pause button and wait for the lid to unlock. The lid will only unlock after washer movement has stopped. Depending on when in the cycle you try to pause, it may take several seconds to several minutes for the lid to unlock. Press the Start/Pause button to resume the cycle.
Water Level Options
Set the Water Level knob to the Auto Sensing setting and the washer automatically adjusts the water level to the load size. Set the Water Level knob to the Deep Water Wash setting and the washer will fill to the maximum water level.
Sensing
This washer will perform a series of spins to check for load balance. During this time, a series of clicks and a whirring noise signal that sensing technology is determining if there is an off-balance load.
Sounds
At different stages of the wash cycle, you may hear sounds and pauses that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the spin phase as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the agitator tests for load balance or moves the load. And, sometimes, you may hear nothing at all as the washer determines the correct water level for your load or allows time for clothes to soak.
IMPORTANT:
- The lid must be closed before the washer basket fills with water and for the wash cycle to start. If the lid is open and filling stops, close the lid and press the Start/Pause button to complete the cycle.
- Some models: Rinse options must be set to either 1 Rinse w/Fabric Softener or 2 Rinses w/Fabric Softener when using fabric softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed.
Choosing the Right Detergent
Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Efficiency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. Always follow the detergent manufacturer’s instructions to determine the amount of detergent to use.
Spray Rinse
Select cycles default to a spray rinse. During these cycles, you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the “Cycle Guide” for details.
Accessories (on some models)
Enhance your new washer with the following genuine Whirlpool Accessories. For more information on options and ordering, call 1-800-901-2042 or visit us at: www.whirlpool.com/accessories. In Canada, call 1-800-807-6777 or visit us at www.whirlpoolparts.ca.
Fabric Softener Dispenser
This convenient fabric softener dispenser connects to the agitator and saves you from manually adding fabric softener during the rinse cycle.
Control panel and features
1. SOIL LEVEL (on some models)
Select the setting most suitable for your load. For heavily soiled and sturdy fabrics, select Heavy Soil Level for more wash time. For lightly soiled and delicate fabrics, select Light Soil Level for less wash time. A lighter soil level setting will help reduce tangling and wrinkling.
2. TEMPERATURE
Temperature senses and maintains uniform water temperatures by regulating incoming hot and cold water. Select a wash temperature based on the type of fabric and soils being washed. For best results, and following the garment label instructions, use the warmest wash water safe for your fabric.
- On some models and cycles, warm and hot water may be cooler than your previous washer.
- Even in a cold and cool water wash, some warm water may be added to the washer to maintain a minimum temperature. All rinses are cold.
3. RINSE
The following options may be added to most cycles. See “Cycle Guide” for additional details.
1 RINSE
This option is used to limit a cycle to one rinse.
2 RINSES
This option can be used to automatically add a second rinse to most cycles.
1 RINSE W/FABRIC SOFTENER
This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.
2 RINSES W/FABRIC SOFTENER This option turns on both the Fabric Softener and the 2 Rinses option.
4. WATER LEVEL
Set the Water Level knob to the Auto Sensing setting and the washer will automatically sense the appropriate water level for the load size and type. Set the Water Level knob to the Deep Water Wash setting and the washer will fill to the maximum water level.
NOTE: Expect longer cycles times due to extended fill times when using the Deep Water Wash option.
5. WASH CYCLE KNOB
Use the Wash Cycle knob to select cycles on your washer. See “Cycle Guide” for detailed descriptions of cycles.
6. START/PAUSE BUTTON
Press to start the selected cycle; press again to pause the cycle and unlock the lid.
NOTE: If the washer is spinning, it may take several minutes to unlock the lid. Press and hold for 3 seconds to cancel a cycle and drain the water from the washer.
7. CYCLE STATUS LIGHTS
The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from your previous washer.
SENSING FILL
When the Start/Pause button is pressed and the Water Level knob is set to Auto Sensing, the washer will fill and begin sensing to determine load size and balance. Once sensing is complete, the washer will fill to the appropriate level for the detected load size and then begin the wash phase of the cycle.
NOTE: Sensing and wash phases will be paused by opening the unlocked lid. Close the lid to resume the cycle. If the lid is left open for more than 10 minutes, the washer will cancel the cycle and pump out the water. The lid will lock after the wash phase to begin the initial spinout and remain locked for the remainder of the cycle.
WASH
See other models: CO9005A-BK CO9009A-BK CO9006A-BK CO9004A-CO XB258DMWW
The washer will fill to the correct water level based on the load size and the Water Level selection. Certain cycles may agitate during the fill process to boost cleaning. You will hear the agitator rotate followed by a pause lasting several seconds. When the wash cycle begins, you will hear the agitator increase speed. The motor sounds may change at different stages in the wash cycle while the washer performs different wash actions.
RINSE
Certain cycles use a spray rinse, which adds water to the tub while the basket spins. On some models: When a fabric softener option is selected, you will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briefly (short hum) to move the basket while filling.
SPIN
The washer spins the load at increasing speeds for proper water removal based on the selected cycle and spin speed.
DONE
Once the cycle is complete, this light will come on. For best results, remove the load promptly.
LID LOCKED
The Lid Lock feature allows for higher spin speeds. When lit, the lid is locked and cannot be opened without pausing the cycle. When the light is off, the lid can be opened.
To open the lid after it has been locked, press the Start/Pause button. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press the Start/Pause button while the lid is closed to resume the cycle.
Cycle guide
For best fabric care, choose the cycle that best fits the load being washed. Recommended settings for best performance are shown in Bold. Not all cycles and options are available on all models. Not all settings and options are available on each cycle.
| Items to wash | Cycle | Temperature* | Spin Speed | Cycle Details |
| Lightly soiled fabrics | Quick Wash | Hot Warm Cool Cold Tap Cold |
High | Use this cycle to quickly wash a small number of lightly soiled items. |
| Machine-wash silks, hand-washed fabrics | Delicate | Hot Warm Cool Cold Tap Cold |
Low | Use this cycle to wash lightly soiled garments indicating “Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing. |
| No-iron fabrics, cottons, permanent press, linens, synthetics | Casual | Hot Warm Cool Cold Tap Cold |
Low | Use this cycle to wash loads of no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and blends. |
| Bright or darkly colored cottons, linens, casual and mixed loads | Cold Wash | Cold | High | Cold water with an additional wash action gently lifts stains while caring for fabrics. Settings may be adjusted as desired but must use only cold water settings. |
| Cottons, linens, and mixed-garment loads | Normal | Hot Warm Cool Cold Tap Cold |
High | Use this cycle for normally soiled cottons and mixed-fabric loads. |
| Heavily soiled sturdy fabrics, colorfast items, towels, jeans | Super Wash | Hot Warm Cool Cold Tap Cold |
High | Provides maximum water temperatures and water levels while using the most aggressive wash actions for tough stains and soils. Use this cycle for heaviest soiled sturdy items. |
| Sturdy fabrics, colorfast items, towels, jeans | Heavy Duty/ Heavy | Hot Warm Cool Cold Tap Cold |
High | Use this cycle for heavily soiled sturdy items. |
| Large items such as sheets, sleeping bags, small comforters, jackets, small, washable rugs | Bulky Items/ Sheets | Hot Warm Cool Cold Tap Cold |
Low | Use this cycle to wash large items such as jackets and small comforters. The washer will fill with enough water to wet down the load before the wash portion of the cycle begins and uses a higher water level than other cycles. |
| Hand-washed garments or dripping-wet items | Drain & Spin | N/A | High | This cycle uses a spin to shorten drying times for heavy fabrics or special-care items washed by hand. Use this cycle to drain washer after cancelling a cycle or completing a cycle after a power failure. |
| Swimsuits and items requiring rinsing without detergent | Rinse & Spin | Cold Rinse Only | High | Combines a rinse and spin for loads requiring an additional rinse cycle or to complete a load after power interruption. Also use for loads that require rinsing only. |
| No clothes in washer | Clean Washer with affresh® | Hot Warm Cool Cold Tab Cold |
Low | Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with affresh® Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer Care.” IMPORTANT: Do not place garments or other items in the washer during the Clean Washer with affresh® cycle. Use this cycle with an empty wash tub. |
| Heavily soiled fabrics | Soak | Hot Warm Cool Cold Tap Cold |
No spin | Use this cycle to soak small spots of set in stains on fabrics. The washer will use intermittent agitation and soaking. After time has expired, water will drain, but the washer will not spin. Cycle is complete. To set a follow-up cycle, select Drain & Spin, add additional detergent, and select a cycle based on fabric type. |
| No-iron fabrics, cottons, permanent press, linens, synthetics | Wrinkle Control | Hot Warm Cool Cold Tap Cold |
Low | Use this cycle to wash loads of no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and blends. |
| Machine-wash silks, handwash fabrics | Hand Wash | Hot Warm Cool Cold Tap Cold |
Low | Use this cycle to wash lightly soiled items indicating “Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing. This cycle uses a higher, preset water level. |
| Heavily soiled white fabrics | Whites | Hot Warm Cool Cold Tap Cold |
High | This cycle, when used with chlorine bleach, improves whitening of soiled white fabrics. |
NOTE: If you are using fabric softener, be sure to select either 1 Rinse with Fabric Softener or 2 Rinses with Fabric Softener.
*All rinses are cold.
Using your washer
1. Sort and prepare your laundry
- Empty pockets. Loose change, buttons, or any small object can pass under the agitator and become trapped, causing unexpected sounds.
- Sort items by recommended cycle, water temperature, and colorfastness.
- Separate heavily soiled items from lightly soiled.
- Separate delicate items from sturdy fabrics.
- Do not dry garments if stains remain after washing because heat can set stains into fabric.
- Treat stains promptly.
- Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.
- Mend rips and tears to avoid further damage to items during washing.
Helpful Tips:
- When washing water-proof or water-resistant items, load evenly.
- Use mesh garment bags to help avoid tangling when washing delicate or small items.
- Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.
NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.
2. Add laundry products
Add a measured amount of HE detergent or single-dose laundry packet into the basket.
If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes.
IMPORTANT: Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quickdispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Efficiency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds.
NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.
3. Load laundry into washer
Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing different-sized items to reduce tangling.
IMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling.
4. Add liquid chlorine bleach to dispenser
Do not overfill, dilute, or use more than 1 cup (236 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.
5. Add fabric softener to dispenser (models with dispenser)
Pour a measured amount of liquid fabric softener into dispenser; always follow manufacturer’s directions for correct amount of fabric softener based on your load size.
Dilute liquid fabric softener by filling the dispenser with warm water until liquid reaches the underside of the rim. See Max Fill line arrows.
IMPORTANT: The Rinse knob must be set to either 1 Rinse w/Fabric Softener or 2 Rinses w/Fabric Softener when using fabric softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed.
Adding Liquid Fabric Softener Manually to Wash Load
During the final rinse, wait until the washer has completed filling and press the Start/Pause button to pause the washer. Lift the lid and add the measured, recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press the Start/Pause button again to start the washer.
6. Select cycle
Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide.”
7. Select SOIL LEVEL (on some models)
Once you select a cycle, select the soil level by turning the Soil Level knob to the desired setting.
8. Select WATER LEVEL
Set the Water Level knob to the Auto Sensing setting and the washer will automatically sense the appropriate water level for the load size and type. Select Extra Rinse for enhanced rinsing performance.
Set the Water Level knob to the Deep Water Wash setting and the washer will fill to the maximum water level. Select Extra Rinse for enhanced rinsing performance.
NOTE: Cycle times will be longer due to extended fill times when using the Deep Water Wash setting.
IMPORTANT: Always select Extra Rinse when manually adding fabric softener. The Extra Rinse option uses additional water and agitation for proper fabric softener distribution.
9. Select TEMPERATURE
Select the Temperature by turning the Temperature knob to the desired setting. All rinses are cold.
NOTE: Always read and follow fabric care label instructions to avoid damage to your items.
10. Select cycle options, if desired
Select the number of rinses by turning the Rinse knob to the desired setting.
IMPORTANT: The Rinse knob must be set to an option “w/ Fabric Softener” when using the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse for even distribution. Set the Water Level knob to the Auto Sensing setting and the washer will automatically sense the appropriate water level for the load size and type. Set the Water Level knob to the Deep Water Wash setting and the washer will fill to the maximum water level.
NOTE: The cycle will be longer due to extended fill times when using the Deep Water Wash setting.
11. Press Start/Pause button to begin wash cycle
Press the Start/Pause button to start the wash cycle. When the cycle has finished, the Done indicator will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and prevent rusting of metal hooks, zippers, and snaps.
Adding garment(s)
If you need to open the lid to add 1 or 2 missed garments: Press the Start/Pause button. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Add garments, close lid, and press the Start/Pause button again to restart the cycle.
NOTE: Washer will not fill with the lid open.
IMPORTANT: If lid is left open for more than 10 minutes, the water will pump out automatically.
Manual Soak
If you would like to manually soak your garments at any time during the wash portion of the cycle, press the Start/Pause button and leave the lid closed. Once your desired soak time has elapsed, press the Start/Pause button again to continue the cycle. As long as the lid remains closed, your soak time can be longer than 10 minutes. However, if the lid is opened during the soak and remains open for more than 10 minutes, the water will pump out automatically.
12. Manually add fabric softener (models without dispenser)
During the final rinse, wait until the washer has completed filling, then press the Start/Pause button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press the Start/Pause button again to start the washer.
IMPORTANT: Always select Extra Rinse when manually adding fabric softener. The Extra Rinse option uses additional water and agitation for proper fabric softener distribution.
Washer maintenace
WATER INLET HOSES
Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.
NOTE: This washer does not include inlet hoses. See the Installation Instructions for more information.
WASHER CARE
Recommendations to Help Keep Your Washer Clean and Performing at its Best
- Always use High Efficiency Detergents and follow the detergent manufacturer’s instructions regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.
- Use warm and hot wash water settings sometimes (not exclusively cold water washes) because they do a better job of controlling the rate at which soils and detergent accumulate.
- Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odor-causing residue.
Cleaning Your Top-Loading Washer
Read these instructions completely before beginning the routine cleaning processes recommended below. This washer maintenance procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.
Cleaning the Inside of the Washer
To keep your washer odor-free, follow the usage instructions provided above and use this recommended monthly cleaning procedure:
Recommended Cycle for Cleaning the Washer
Refer to the “Cycle Guide” for the optimal cycle for cleaning the inside of the washer. Use this cycle with affresh® Washer Cleaner or liquid chlorine bleach as described below.
Begin procedure
1. affresh® Washer Cleaner Cycle Procedure (Recommended for Best Performance):
a.Open the washer lid and remove any clothing or items.
b.Place an affresh® Washer Cleaner tablet in the bottom of the washer basket.
c. Do not place an affresh® Washer Cleaner tablet in the detergent dispenser.
d.Do not add any detergent or other chemical to the washer when following this procedure.
e. Close the washer lid.
f. Select the cycle recommended for cleaning the inside of the washer.
g.Press the Start/Pause button to start the cycle.
NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press the Start/Pause button once. After the cycle has stopped, run a Rinse & Spin cycle to rinse cleaner from washer.
2. Chlorine Bleach Procedure (Alternative):
a. Open the washer lid and remove any clothing or items.
b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment.
NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.
c. Close the washer lid.
d. Do not add any detergent or other chemical to the washer when following this procedure.
e. Select the cycle recommended for cleaning the inside of the washer.
f. Press the Start/Pause button to start the cycle.
NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press the Start/Pause button once. After the cycle has stopped, run a Rinse & Spin cycle to rinse cleaner from washer.
Description of Clean Washer Cycle Operation:
- This cycle will fill to a water level higher than in normal wash cycles to provide rinsing at a level above the water line for normal wash cycle.
- During this cycle, there will be some agitation and spinning to increase the removal of soils. After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior.
Cleaning the Dispensers
After a period of using your washer, you may find some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with an affresh® Machine Cleaning Wipe or a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed.
Cleaning the Outside of the Washer
Use an affresh® Machine Cleaning Wipe, a soft, damp cloth, or a sponge to wipe away any spills. Use only an affresh® Machine Cleaning Wipe or mild soaps or cleaners when cleaning external washer surfaces.
IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:
- Unplug or disconnect power to washer.
- Turn off water supply to washer to avoid flooding due to water pressure surge.
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer where it will not freeze. Some water may stay in hoses, and freezing can damage washer. If storing or moving during freezing weather, winterize your washer.
To winterize washer:
- Shut off both water faucets; disconnect and drain water-inlet hoses.
- Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on Rinse & Spin cycle for about 30 seconds to mix antifreeze and remaining water.
- Unplug washer or disconnect power.
TRANSPORTING YOUR WASHER
- Shut off both water faucets. Disconnect and drain water inlet hoses.
- If washer will be moved during freezing weather, follow “Winter Storage Care” directions before moving.
- Disconnect drain hose from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.
- Unplug power cord.
- Place inlet hoses and drain hose inside washer basket.
- Drape power cord over edge and into washer basket.
- Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location. Transport washer in upright position.
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage, or moving:
- Refer to Installation Instructions to locate, level, and connect washer.
- Before using again, run washer through the following recommended procedure:
To use washer again:
- Flush water pipes and hoses. Reconnect water inlet hoses. Turn on both water faucets.
- Plug in washer or reconnect power.
- Run washer through Bulky Items/Sheets cycle to clean washer and remove antifreeze if used. Use only HE High Efficiency detergent. Use half the manufacturer’s recommended amount of detergent for a medium-size load.
Troubleshooting
| First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions) to possibly avoid the cost of a service call. | ||
| If you experience | Possible Causes | Solution |
| Vibration or Off-Balance | ||
| Check the following for proper installation or see “Using Your Washer” section. | Feet may not be in contact with the floor and locked. | Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. |
| Washer may not be level. | Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. | |
| See “Level the Washer” in Installation Instructions. | ||
| Load could be unbalanced. | Load dry items in loose heaps evenly around basket wall. Adding wet items to washer or adding more water to basket could unbalance washer. | |
| Wash smaller loads to reduce imbalance | ||
| Do not tightly pack. Avoid washing single items. | ||
| Use Bulky Items/Sheets cycle for oversized, non-absorbent items such as jackets and small comforters. See “Cycle Guide.” | ||
| See “Cycle Guide” and “Using Your Washer” in this Use and Care Guide. | ||
| Noises | ||
| Clicking or metallic noises | Objects caught in washer drain system. | Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. |
| It is normal to hear metal items on clothing such as snaps, buckles, or zippers touch against the basket. | ||
| Gurgling or humming | Washer may be draining water. | It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the Drain & Spin cycles. |
| Humming | Load sensing may be occurring. | You may hear the hum of the sensing spins after you have started the washer. This is normal. |
| Whirring | Basket deceleration may be occurring. | You may hear the whirring sound of the basket decelerating. This is normal. |
| Water Leaks | ||
| Check the following for proper installation | Washer not level. | Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed. |
| Fill hoses not attached tightly. | Tighten fill-hose connection. | |
| Fill hose washers. | Make sure all four fill-hose flat washers are properly seated | |
| Drain hose connection. | Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. | |
| Do not place tape over drain opening. | ||
| Check household plumbing for leaks or clogged sink or drain. | Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets). | |
| Washer not loaded as recommended. | Improper loading can cause basket to be out of alignment and cause water to splash off tub. See “Using Your Washer” for loading instructions. | |
| Washer Not Performing As Expected | ||
| Not enough water in washer | Load not completely covered in water. | This is normal operation for a high efficiency washer. If the Water Level knob is set to Auto Sensing, the load will not be completely under water. The washer senses the load size and adds the correct amount of water for optimal cleaning. |
| Use Bulky Items/Sheets cycle for higher water fill, or set Water Level knob to Deep Water Wash setting. See “What’s New Under the Lid” and “Cycle Guide” to match your load with the best cycle. | ||
| Run Clean Washer with affresh® cycle to optimize the water level and wash performance due to soil buildup in washer basket. | ||
| Washer won’t run or fill, washer stops working, or wash light remains on (indicating that the washer was unable to fill appropriately) | Check for proper water supply | Both hoses must be attached and have water flowing to inlet valve. |
| Both hot and cold water faucets must be turned on. | ||
| Check that inlet valve screens have not become clogged. | ||
| Check inlet hoses for any kinks, which can restrict water flow. | ||
| Check proper electrical supply. | Plug power cord into a grounded 3 prong outlet. | |
| Do not use an extension cord. | ||
| Ensure there is power to outlet. | ||
|
Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. |
||
| Normal washer operation. | Lid must be closed for washer to run. | |
| Washer will pause during certain phases of cycle. Do not interrupt cycle. | ||
| Washer may be tightly packed. | Remove several items and rearrange load evenly in basket. Close lid and press the Start/Pause button. | |
| Do not add more than 1 or 2 additional items after cycle has started to avoid tightly packing or unbalancing. | ||
| Do not add more water to the washer. | ||
| Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) | Small items may have been caught in pump or between basket and tub, which can slow draining. | Empty pockets and use garment bags for small items. |
| Use a cycle with a low spin speed. | Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your garment. To remove extra water in the load, select Drain & Spin. Load may need to be rearranged to allow even distribution of the load in the basket. | |
| The washer may be tightly packed or unbalanced. | Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain & Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations. | |
| Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). | Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. | |
| Too much detergent causing suds to slow or stop draining and spinning. | Always measure and follow detergent directions for your load. To remove extra suds, select Rinse & Spin. Do not add detergent. | |
| Dry spots on load after cycle | High spin speeds extract more moisture than traditional top-load washers. | The high spin speeds combined with airflow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal. |
| Washer may be tightly packed. | Use the Bulky Items/Sheets cycle for a higher water fill, or set the Water Level knob to the Deep Water Wash setting. See “Cycle Guide” to match your load with the best cycle. | |
| Added extra garments to the load after the sensing/fill phase. | Add only 1 or 2 additional garments after washer has started. | |
| Incorrect or wrong wash or rinse temperatures | Check for proper water supply. | Make sure hot and cold inlet hoses are not reversed |
| Both hoses must be attached to both washer and faucet and have both hot and cold water flowing to inlet valve. | ||
| Check that inlet valve screens are not clogged. | ||
| Remove any kinks in hoses. | ||
| Energy-saving-controlled wash temperatures. | This washer uses cooler wash and rinse water temperatures than your previous washer. This includes cooler hot and warm washes. | |
| Load not rinsed | Check for proper water supply | Make sure hot and cold inlet hoses are not reversed. |
| Both hoses must be attached and have water flowing to the inlet valve. | ||
| Both hot and cold water faucets must be on. | ||
| Inlet valve screens on washer may be clogged. | ||
| Remove any kinks in the inlet hose. | ||
| Not using HE detergent or using too much HE detergent. | The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow detergent directions based on load size and soil level. | |
| Washer not loaded as recommended. | The washer is less efficient at rinsing when tightly packed. On some models: Add 2 Rinses to cycle. | |
| Load garments in loose heaps evenly around the basket wall. Load with dry items only. | ||
| Use cycle designed for the fabrics being washed. | ||
| Add only 1 or 2 additional garments after washer has started. | ||
| Use the Bulky Items/Sheets cycle for a higher water fill, or set the Water Level knob to the Deep Water Wash setting. See “Cycle Guide” to match your load with the best cycle. | ||
| Residues remaining on the load after washing | Sand, pet hair, lint, remaining detergent, bleach, and other residues may require additional rinsing. | Select the Heavy cycle with the Deep Water Wash option and Extra Rinse (VAW3584). Select the Heavy Duty cycle with the Deep Water Wash option, Heavy soil level setting and 2 Rinses (CAW35114). Select Super Wash cycle with the Deep Water Wash option, Heavy soil level setting and 2 Rinses (CAW42114). |
| Load is tangling | Washer not loaded as recommended | See “Using Your Washer” section |
| Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher spin speed. Use the Bulky Items/Sheets cycle for a higher water fill, or set the Water Level knob to the Deep Water Wash setting. See the “Cycle Guide” to match your load with the best cycle | ||
| Load garments in loose heaps evenly around the basket wall. | ||
| Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed. | ||
| Not cleaning or removing stains | Added more water to washer. | Washer senses load size and adds correct amount of water. This is normal and necessary for clothes to move. It is normal for the wash load to be below the water line. Added water lifts the laundry off the washplate, resulting in less effective cleaning. |
| Washer not loaded as recommended. | Washer is less efficient at cleaning when load is tightly packed. | |
| Load garments in loose heaps evenly around the basket wall. Load with dry items only. | ||
| Add only 1 or 2 additional garments after washer has started. | ||
| Adding detergent on top of load. | Add detergent, Oxi products, and color-safe bleach to the bottom of the basket before adding the load items. | |
| Not using HE detergent or using too much HE detergent | The suds from regular detergent can keep washer from operating correctly. | |
| Use only HE detergent. Be sure to measure correctly | ||
| Always measure detergent and follow manufacturer’s directions based on load size and soil level. | ||
| Not using correct cycle for fabric type. | Use a higher soil level cycle option and warmer wash temperature to improve cleaning. | |
| Use Super Wash or Heavy Duty cycle for tough cleaning. See the “Cycle Guide” to match your load with the best cycle | ||
| Not using dispensers. | Use dispensers to avoid chlorine bleach and fabric softener staining. | |
| Load dispensers before starting a cycle. For models without a dispenser, see the “Accessories” section. | ||
| Avoid overfilling. | ||
| Do not add products directly onto load. | ||
| Not washing like colors together. | Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer. | |
| On some models: Not selecting Extra Rinse when using fabric softener. | Rinse when using fabric softener. Always select Extra Rinse when using fabric softener. Cycles that have a spray rinse require this option for proper fabric softener distribution. | |
| Incorrect dispenser operation | Clogged dispenser. | Load dispensers before starting a cycle. |
| Use only liquid chlorine bleach in the bleach dispenser. Use only fabric softener in the fabric softener dispenser. | ||
| Fabric damage | Sharp items were in pockets during wash cycle. | Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears. |
| Strings and straps could have tangled. | Tie all strings and straps before starting wash load. | |
| Items may have been damaged before washing. | Mend rips and broken threads in seams before washing. | |
| Fabric damage can occur if load is tightly packed. | Load garments in loose heaps evenly around the basket wall. Load with dry items only. | |
| Use cycle designed for the fabrics being washed. | ||
| Use the Bulky Items/Sheets cycle for a higher water fill, or set the Water Level knob to the Deep Water Wash setting. See “What’s New under the Lid” and “Cycle Guide” to match your load with the best cycle. | ||
| Add only 1 or 2 additional garments after washer has started. | ||
| Liquid chlorine bleach may have been added incorrectly | Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills. | |
| Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer. | ||
| Do not place load items on top of bleach dispenser when loading and unloading washer. | ||
| Garment care instructions may not have been followed. | Always read and follow garment manufacturer’s care label instructions. See the “Cycle Guide” to match your load with the best cycle. | |
| Odors | Monthly maintenance not done as recommended. | See “Washer Care” in “Washer Maintenance.” |
| Unload washer as soon as cycle is complete | ||
| Using too much detergent. | Be sure to measure correctly. Always follow the manufacturer’s directions. | |
| See “Washer Care” section. | ||
| Lid Locked light is flashing | The lid is not closed. | Close the lid. The washer will not start with the lid open. |
| A cycle was stopped or paused using the Start/Pause button. | The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics. | |
| Single-dose laundry packet not dissolving | Adding laundry packet incorrectly. | Be sure laundry packet is added to washer basket before adding clothes. Do not add packet to dispenser. Follow the manufacturer’s instructions to avoid damage to your garments. |
| Washer pumps out water before finishing cycle | Lid is left open for more than 10 minutes. | Make sure lid is closed before starting a cycle and/or during prewash (soak). |
