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Before You Call
TROUBLESHOOTING
GUIDE
PROBLEM
AUTOMATIC iCE MAKER
Ice maker is not making
any ice.
Ice maker is not making
enough ice.
Ice maker will not stop
making ice.
Ice cubes are freezing
together.
Ice has bad odor and
taste.
Before calling for service, review this list. It may save you time and expense. This list includes
common occurrences that are not the result of defective workmanship or materials in this appliance.
CAUSE CORRECTION
(some models)
° Ice maker wire signal arm is in
the "up" or OFF position.
° Household water line valve is
not open.
° Freezer is not cold enough.
° Saddle valve on cold water
pipe is clogged or restricted by
foreign material.
° Ice maker is producing less ice
than you expect.
Freezer is not cold enough.
Household water line valve is
not completely open.
Ice maker wire signal arm is
being held down by some item
in the freezer.
° Ice cubes are not being used
frequently enough.
° Freezer control is set too warm.
° Very little food in freezer.
° Ice has picked up odor or
flavor from strong food stored
in refrigerator or freezer.
° Water running to ice maker has
poor taste or odor.
° Ice not used frequently enough.
° Move wire signal arm to the "down" or ON position
(side mounted).
Turn on household water line valve.
e
e
e
See PROBLEM column TEMPERATURESARE TOO WARM.
Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.
° The ice maker will produce 2 to 3 pounds of ice
every 24 hours depending on usage conditions. Ice is
produced at a rate of 8 cubes every 75 to 160 minutes.
° See PROBLEM column TEMPERATURESARE TOO WARM.
° Turn on household water line valve.
e
e
Move item and release wire signal arm. Remove any ice
cubes that are frozen together over the wire signal arm.
° Remove ice container and discard ice from
container. Ice maker will produce fresh supply.
* Set freezer control to colder setting. Allow 24 hours
for temperature to stabilize.
* Add more food to freezer.
* Cover foods tightly. Discard stale ice. Ice maker will
produce fresh supply. Replace air filter (available in
select models).
Add filter to water supply line. Consult a water
purifying company.
Discard stale ice.
LIGHT BULB IS NOT ON
Light bulb is not on. * Light bulb is burned out. ° See Replacing Light Bulbs in NORMAL OPERATING
SOUNDS section.
° No electric current is reaching ° See PROBLEM column RUNNING OF
refrigerator. REFRIGERATOR.
ODORS iN REFRIGERATOR
Interior is dirty. ° Interior needs to be cleaned. * See table of Care and Cleaning Tips in CARE &
CLEANING section.
° Foodwith strongodors isin reffigerator. ° Cover food tightly.
OPENING/CLOSING OF DOORS/DRAWERS
° Close both doors gently.Door(s) will not close. • Door was closed too hard, causing
other door to open slightly.
• Refrigerator is not level. It rocks
on the floor when moved slightly.
° Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to
correct a sagging or sloping floor.
Drawers are dif_cult to ° Food is touching shelf on top of ° Remove top layer of items in drawer.
move. drawer. ° Ensure drawer is properly installed on track.
° Track that drawers slide on is ° Clean drawer, rollers, and track. See table of Care
dirty, and Cleaning Tips in CARE & CLEANING section.
RUNNING OF REFRIGERATOR
Compressor does not run. ° Refrigerator is in defrost cycle.
° Plug at electrical outlet is
disconnected.
° House fuse blown or tripped
circuit breaker.
° Power outage.
° This isnormal for a fully automatic defrost refrigerator. The
defrost cycle occurs periodically, lasting about 30 minutes.
° Ensure plug is tightly pushed into outlet.
* Check/replace fuse with a 15 amp time-delay fuse.
Reset circuit breaker.
° Check house lights. Caii local electric company.
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