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11.7. An unauthorised person has modified, serviced,
repaired or attempted to repair the unit without our
consent.
11.8. Non genuine parts other than those
manufactured or approved by us have been used on
the unit.
12. We may charge you:
12.1. for any additional transport costs if the unit is
installed more than 30 kilometres from our closest
authorised service technician.
12.2. for the extra time it takes our authorised service
technician to access the unit for inspection and
testing if it is not sited in accordance with the
Operating and Installation Guide and not readily
accessible for inspection.
12.3. for any extra costs of our authorised service
technician to make the unit safe for inspection.
13. You must ensure that access to the unit by our authorised
service technician is safe and free from obstruction.
14. Our authorised service technician may refuse to inspect and
test the unit until you provide safe and free access to it, at your
cost.
15. If we reject your warranty claim in accordance with clause
11, we may charge you for our authorised service technician’s
labour costs to inspect and test the unit.
16. In order to properly test the unit we may remove it to
another location for testing.
Australian Consumer Law
17. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a
major failure.
18. The Stiebel Eltron warranty for the unit is in addition to
any rights and remedies you may have under the Australian
Consumer Law.