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13
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont�)
Washer won’t run
or fill, washer stops
working, or wash light
remains on (indicating
that the washer
was unable to fill
appropriately) (cont.)
Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation. Lid must be closed for washer to run.
Washer will pause during certain phases of cycle.
Do not interrupt cycle.
Washer may be tightly packed. Remove several items, rearrange load evenly in basket, and add
detergent. Close lid and press START/STOP.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Washer not draining/
spinning, loads are still
wet, or spin light remains
on (indicating that the
washer was unable to
pump out water within
10 minutes)
Small items may have been caught
in pump or between basket and tub,
which can slow draining for small
items.
Empty pockets and use garment bags for small items.
Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin speed
for your garment. To remove extra water in the load, select
Drain & Spin. Load may need to be rearranged to allow even
distribution of the load in the basket.
Washer may be tightly packed or
unbalanced.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain &
Spin cycle to remove excess water. See “Using Your Washer”
for loading recommendations.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 114 mm
(4.5").
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if end is higher than 1.22 m (48").
Remove any clogs from drain hose.
Too much detergent causing suds to
slow or stop draining and spinning.
Always measure and follow detergent directions for your load.
To remove extra suds, select Rinse & Spin. Do not add
detergent.
Dry spots on load
after cycle
High-speed spins extract more
moisture than traditional top-load
washers.
The high spin speeds combined with airflow during the final spin
can cause items near the top of the load to develop dry spots
during the final spin. This is normal.
First try the solutions suggested here to possibly avoid the cost of a service call.
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