ENGLISH
1
OWNER’S MANUAL
TOP MOUNT
REFRIGERATOR
Please read this owner’s manual thoroughly before
operating and keep it handy for reference at all times.
LTNC11121V
P/No.: MFL62423832-3
ENGLISH
ESPAÑOL
Model Name
FRANÇAIS
AFN73165212
www.lg.com
Copyright © 2014 - 2017 LG Electronics Inc. All Rights Reserved.
Copyright © 2014 - 2017 LG Electronics Inc. Todos los Derechos Reservados.
Copyright © 2014 - 2017 LG Electronics Inc. Tous droits réservés.
3 PRODUCT FEATURES
4 IMPORTANT SAFETY
INSTRUCTIONS
7 COMPONENTS
7 Refrigerator Exterior
7 Refrigerator Interior
8 INSTALLATION
8 Installation Overview
8 Specifications
9 Unpacking Your Refrigerator
9 Choosing the Proper Location
9 - Flooring
9 - Ambient Temperature
10 - Measuring the Clearances
10 Turning on the Power
10 Leveling
11 HOW TO USE
11 Before Use
12 Control Pad
13 Storing Food
13 - Food Preservation Location
14 - Food Storage Tips
14 - Storing Frozen Food
15 Humidity Controlled Crisper
15 Door Bins
15 Adjusting the Refrigerator Shelves
16 MAINTENANCE
16 Cleaning
17 SMART DIAGNOSIS
TM
17 Using Smart Diagnosis
TM
18 TROUBLESHOOTING
23
WARRANTY
TABLE OF CONTENTS
2 TABLE OF CONTENTS
ENGLISH
PRODUCT FEATURES
* Depending on the model, some of the following functions may not be available.
SMART DIAGNOSIS
TM
HUMIDITY CONTROLLED CRISPERS
PULL OUT TRAY
The Pull Out Tray pulls forward to provide easy access to items.
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ICEMAKER
To suit your individual storage needs your icemaker can be moved from
one side to another.
WARNING
Fill with potable water only.
Use the function to contact the service center and receive precise diagnosis
when the refrigerator malfunctions or fails. Use it only to connect to the
consultant and do not use it in normal times.
The Humidity Controlled Crispers are designed to help keep your fruits and
vegetables fresh and crisp. You can control the amount of humidity in the
crispers by adjusting the settings between Low and High.
3PRODUCT FEATURES
ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
This guide contains many important safety messages. Always read and obey all safety messages.
WARNING
You can be killed or seriously injured if you do not follow instructions.
CAUTION
Indicates an imminently hazardous situation which, if not avoided, may result in
minor or moderate injury, or product damage.
WARNING
To reduce the risk of fire, electric shock, or personal injury when using your product, basic
safety precautions should be followed, including the following:
Power
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NEVER unplug your refrigerator by pulling on the power cord. Always grip the plug firmly and
pull it straight out from the outlet.
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Do not use an uncertified power outlet.
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Unplug the power plug immediately in the event of a blackout or thunderstorm.
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Plug in the power plug with the power cord facing downward.
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Do not use extension cords or ungrounded (two prong) adapters.
Installation
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Contact an authorized service center when you install or relocate the refrigerator.
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When moving your refrigerator away from the wall, be careful not to roll over or damage the
power cord.
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Prior to use, ensure that you are connecting this product to a dedicated grounded electrical
outler rated for use with this product (115V~ 60Hz, AC only). It is the user’s responsibility to
replace a standard 2-prong wall outlet with a standard 3-prong wall outlet.
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Do not install the refrigerator where there may be a danger of the unit falling.
Use
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DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in
the refrigerator. They could damage the refrigerator and seriously injure themselves.
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Do not hang on to or place heavy objects on the refrigerator’s dispenser.
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Do not place heavy or dangerous objects (bottles with liquid) on the refrigerator.
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Do not put live animals inside the refrigerator.
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Do not allow children to climb into the product when it is in use.
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In the event of a gas leak (propane/LPG), ensure adequate ventilation and contact
an
authorized service center before resuming use. Do not touch or disassemble the electrical
outlet of the refrigerator.
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In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure
adequate ventilation and contact an authorized service center.
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Do not use or place flammable substances (chemicals, medicine, cosmetics, etc) near the
refrigerator or store them inside the refrigerator. Do not place the refrigerator in the vicinity of
flammable gas.
This is the safety alert symbol. It alerts you to safety messages that inform you of
hazards that can kill or hurt you or others, or cause damage to the product.
All safety messages will be preceded by the safety alert symbol and the hazard signal
word WARNING or CAUTION. These words mean:
If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or
a similar qualified person in order to avoid a safety hazard. Do not use a cord that shows cracks
or abrasion damage along its length or at either the plug or connector end.
4
IMPORTANT SAFETY INSTRUCTIONS
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READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when using your product, basic
safety precautions should be followed, including the following:
This product is not to be used for special purposes such as the storage of medicine or test
materials or for use on ships, etc.
Unplug the power plug before cleaning or repairing the refrigerator.
Do not modify or extend the power cord.
Do not use a dryer to dry the interior. Do not light a candle to remove interior odors.
For your safety, this appliance must be properly grounded. Have the wall outlet and the circuit
checked by a qualified electrician to make sure the outlet is properly grounded.
Do not use an outlet that can be turned off with a switch. Do not use an extension cord. It is the
user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet.
Do not, under any circumstances, cut or remove the third (ground) prong from the power
cord.
Do not use an adapter plug and plug the power plug into a multi-outlet extension cord.
Disconnect the power cord immediately if you hear a noise, smell a strange odor or detect smoke
coming from the appliance.
Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
Do not disassemble or modify the refrigerator.
Do not put hands, feet, or metal objects below or behind the refrigerator.
Do not touch the cold surfaces in the freezer compartment with wet or damp hands, when your
refrigerator is in operation.
Do not put glass containers, glass bottles or soda in the freezer.
This appliance is not intended for use by persons (including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been given supervision
or instruction concerning the use of the appliance by a person responsible for their safety. Children
should be supervised to assure that they do not play with the appliance.
Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health
issue.
If you are throwing away your old refrigerator , make sure the CFC or HCFC coolant is removed for
proper disposal by a qualified servicer. If you release CFC/HCFC coolant, you may be fined or
imprisoned in accordance with the relevant environmental law.
Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but
leave the shelves in place so that children may not easily climb inside.
If the refrigerator is connected to a circuit protected by fuses, use time delay fuses.
If the use of this unit is no longer needed, please contact local authorities to dispose of this product
in a safe way due contains Pentane-cycle or pentane like gas for insulation. Insulation gases require
a special elimination process. This product contains flammable.
Do not damage the refrigerant circuit.
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5
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
CAUTION
Installation
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The refrigerator must be properly installed in accordance with the Installer Instructions that were
taped to the front of the refrigerator.
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Be careful when you unpack and install the refrigerator. Immediately dispose of plastic and
other packing materials out of the reach of children.
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The appliance must be positioned for easy access to a power source.
Use
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Close the door carefully when children are around.
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Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessari-
ly small. Be careful closing doors when children are nearby.
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If you store food improperly, be aware that it may fall and cause injury.
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Do not use aerosols near the refrigerator.
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Do not store articles on the top of the appliance.
Maintenance
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Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
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Wipe foreign objects (such as dust and water) off the prongs of the power plug and contact
areas regularly.
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Do not store, disassemble or repair the refrigerator by yourself.
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Remove any dust or foreign matter from the power plug pins.
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Do not use a wet or damp cloth when cleaning the plug.
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If the refrigerator is disconnected from the power supply, wait for at least five minutes before
plugging it back in.
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If you notice a chemical or burning plastic smell or see smoke, unplug the refrigerator immedia-
tely and contact your LG Electronics Service Center.
SAVE THESE INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety
precautions should be followe, including the following:
DO NOT USE MECHANICAL DEVICES
WARNING
DO NOT STORE ELECTRICAL
APPLIANCES
WARNING
Do not use mechanical devices or other
means to acelerate the defrosting
process, only those recommended by the
manufacturer.
Do not use electrical appliances inside the
food storage compartment, unless they are
recommended by the manufacturer.
WARNING
This product contains chemicals known to the State of California to cause cancer and birth defects
or other reproductive harm. (USA Only).
Wash hands after handling.
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IMPORTANT SAFETY INSTRUCTIONS
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COMPONENTS
Use this page to become more familiar with the parts and features of your refrigerator.
Refrigerator Exterior
Handle
Opens and closes
the door.
Refrigerator
Preserves food.
Freezer
Preserves frozen food.
7COMPONENTS
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LED interior lamp
The interior lamp lights up
the inside of the refrigerator.
Refrigerator Shelf
The shelves in your
refrigerator are adjustable
to meet your individual
storage needs.
The door bins are
removable for easy
cleaning.
Freezer Door Bins
Pull Out Tray
Pulls forward to provide
easy access to items.
Crisper
Controls humidity and
helps vegetables and fruit
to stay crisp.
Pull-out Tray
Adjust the door bins
as necessary to easily
store items.
Refrigerator Door
Bins
Refrigerator Interior
INSTALLATION
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it
to another location.
1 Unpacking your
refrigerator
2 Choosing the proper
location
This appliance is intended to be used in household and similar applications such as:
-Staff kitchen areas in shops, offices and other working environments; farm houses and by clients in
hotels, motels and others residential type environments.
-Bed and breakfast type environments; catering and similar non-retail applications.
Specifications
The appearance and specifications listed in this manual may vary due to constant product
improvements.
Dimensions
56,2 kg (124 lb.)
Width
24 in
(610 mm)
Net Weight
Depth
26 in
(661 mm)
Heigth
66 1/2 in
(1690 mm)
8
INSTALLATION
3 Leveling and Door
Alignment
ENGLISH
Unpacking Your Refrigerator
Choosing the Proper Location
Flooring
NOTE
WARNING
To reduce the risk of electric shock, do not
install the refrigerator in a wet or damp area.
WARNING
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back or other injury.
Use two or more people to move and install
the refrigerator. Failure to do so can result in
Your refrigerator is heavy. When moving the
refrigerator for cleaning or service, be sure to
protect the floor. Always pull the refrigerator
straight out when moving it. Do not wiggle or
walk the refrigerator when trying to move it,
Keep flammable materials and vapors, such
as gasoline, away from the refrigerator.
Failure to do so can result in fire, explosion,
as floor damage could occur.
or death.
Remove tape and any temporary labels from your
refrigerator before using. Do not remove any
warning-type labels, the model and serial number
To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue residue
can also be easily removed by rubbing a small
amount of liquid dish soap over the adhesive with
your fingers. Wipe with warm water and dry.
Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
Refrigerator shelves are installed in the shipping
position. Please reinstall shelves according to your
labels.
individual storage needs.
surface of your refrigerator.
The refrigerator should always be plugged
into its own individual properly grounded
electrical outlet rated for 115V
~
60 Hz, AC only,
This provides the best performance and also
prevent
s overloading house wiring circuits
which could cause a fire hazard from
overheated wires. It is recommended that a
separate circuit serving only this appliance be
Installing on carpeting, soft tile surfaces, a
platform or weakly supported structure is
provided.
and fused at 15 A.
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To avoid noise and vibration, the unit must be
leveled and installed on a solidly constructed
floor. If required, adjust the leveling legs to
compensate for unevenness of the floor. The
front should be slightly higher than the rear to
aid in door closing. Leveling legs can be turned
easily by tipping the cabinet slightly. Turn the
leveling legs to the left to raise the unit or to
the right to lower it (See Leveling section).
not recommended.
Ambient Temperature
Install this appliance in an area where the
temperature is between 55°F (13°C) and
110°F (43°C). If the temperature around the
appliance is too low or high, cooling ability
may be adversely affected.
9
INSTALLATION
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Measuring the Clearances
2” (5.08 cm)
24” (61 cm)
Turning On The Power
Plug in the refrigerator.
CAUTION
1
Leveling
Screwdriver
Leveling
Screw
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1.
NOTE
2.
Too small of a distance from adjacent
items may result in lowered freezing capability
and increased electricity consumption charges.
Allow at least 24 inches (61 cm) in front of
the refrigerator to open the doors, and at
least 2 inches (5.08 cm) between the back
of the refrigerator and the wall.
Connect to a rated power outlet.
Have a certified electrician check the wall
outlet and wiring for proper grounding.
Do not damage or cut off the ground
terminal of the power plug.
After installing, plug the refrigerator’s power
cord into a 3-prong grounded outlet and push
the refrigerator into the final position.
Your refrigerator has two front leveling legs (one
on the right side and one on the left). Adjust the
legs to alter the tilt from front-to-front or side-to
-side. If the refrigerator seems unsteady, or you
want the doors to close more easily, adjust the
refrigerator’s tilt using the instructions below:
Turn the leveling legs by inserting a flat blade
screwdriver in the holes located in the leveling
screws. Turn the leg clockwise ( ) to raise
that side of the refrigerator or counterclock-
wise ( )to lower it. It may take several turns
of the leveling leg to adjust the tilt of the
refrigerator.
Having someone push backward against the
top of the refrigerator takes some weight off
the leveling legs. This makes it easier to adjust
the legs.
Open both doors again and check to make
sure that they close easily. If the doors do not
close easily, tilt the refrigerator slightly more to
the rear by turning both leveling legs counter-
clockwise. It may take several more turns, and
you should turn both leveling legs the same
amount.
10 INSTALLATION
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Pull-out Tray
HOW TO USE
Before use
Clean the refrigerator.
Connect the power supply.
Check if the power supply is connected before use.
Read the “Turning On The Power” section.
Wait for the refrigerator to cool.
Allow your refrigerator to run for at least two to three hours before putting food
in it. Check the flow of cold air in the freezer compartment to ensure proper
cooling.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature lowers.
Open refrigerator doors to ventilat the interior.
CAUTION
Putting food in the refrigerator before it has cooled could cause the food to
spoil, or a bad odor could remain inside the refrigerator.
CAUTION
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NOTE
Remove adhesive residue by wiping it off with your thumb or dish detergent.
Clean your refrigerator thoroughly and wipe off all dust that accumulated
during shipping.
Do not scratch the refrigerator with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any
Do not peel off the model or serial number label or the technical
tape or adhesive from the refrigerator.
information on the rear surface of the refrigerator.
The inside of the refrigerator may smell like plastic at first. Remove any adhesive
tape from inside the refrigerator and open the refrigerator doors for ventilation.
11
HOW TO USE
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Control Pad Features
Control Pad
Controls the temperature of the refrigerator compartment.
Turn the knob to the desired setting (from 1 to 7).
Controls the flow of cold air from freezer into the refrigerator.
Change the control by gently sliding it. The arrow indicates the
setting selected (from 1 to 3).
Adjust the temperature controls depending on the amount of stored food, using the suggested
settings below:
NOTE
Keep the temperature controls clear of food packages, which might knock into them and
change the temperature settings.
12
HOW TO USE
Amount of Stored Food
Control of: Large Amount Regular Amount Small Amount
Freezer
Set to 2 Set to 2 Set to 1
Refrigerator
Set to 7
Set to 4 Set to 1
3
2
3
2
3
2
3
2
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Storing Food
Food Preservation Location
Each compartment inside the refrigerator is designed to store different types of food.
Store your food in the optimal space to enjoy the freshest taste.
Pull-out Tray
Vegetable storage
(Crispers)
Preserve vegetables
and fruit.
Ice bin
Stores ice.
Store drinks such as
juice and soda, as well
as condiments, salad
dressing and other
food items.
Door bins
Shelves
Adjustable shelves to
meet your individual
storage needs.
CAUTION
NOTE
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Do not store food with high moisture content towards the top of the refrigerator. The moisture
Wash food before storing it in the refrigerator. If necessary, rinse and thoroughly pat dry
vegetables and fruit to remove obvious soil, juice, or blemished areas, and wipe down food pack-
If the refrigerator is kept in a hot and humid place, frequent opening of the door or storing a lot
of vegetables in the refrigerator may cause condensation to form. Wipe off the condensation with
If the refrigerator door or freezer door is opened too often, warm air may penetrate the refrigera-
tor and raise its temperature. This can increase the running costs of the unit.
could come in direct contact with the cold air and freeze.
aging to prevent adjacent foods from being contaminated.
a clean cloth or a paper towel.
If you are leaving home for a short period of time, like a short vacation, the refrigerator should be
left on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the
If you are leaving the refrigerator turned off for an extended period of time, remove all food and
unplug the power cord. Clean the interior, and leave the door open to prevent fungi from growing
freezer.
in the refrigerator.
13
HOW TO USE
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Food Storage Tips
*
Food How To
Butter or
Margarine
Cheese
Milk
Eggs
Fruit
Leafy
Vegetables
Vegetables
with skins
(carrots,
peppers)
Fish
Leftovers
Storing Frozen Food
Freezing
NOTE
Check a freezer guide or a reliable cookbook
for further information about preparing food
for freezing or food storage times.
NOTE
Allow hot foods to cool at room temperature
for 30 minutes, then package and freeze.
Cooling hot foods before freezing saves
energy.
Packaging
Packaging recommendations:
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Wrap or store food in the refrigerator in airtight
and moisture-proof material unless otherwise
noted. This prevents food odor and taste transfer
throughout the refrigerator. For dated products,
The following tips may not be applicable
depending on the model.
check date code to ensure freshness.
Keep opened butter in a covered
dish or closed compartment.
When storing an extra supply, wrap
in a freezer packaging and freeze.
Store in the original wrapping
until you are ready to use it.
Once opened, rewrap tightly in
plastic wrap or aluminum foil.
Wipe milk cartons. For coldest
milk, place containers on an
interior shelf.
Store in original carton on
interior shelf, not on door shelf.
Do not wash or hull the fruit
until it is ready to be used. Sort
and keep fruit in its original
container, in a crisper, or store in
a completely closed paper bag
on a refrigerator shelf.
Remove store wrapping and
trim or tear off bruised and
discolored areas. Wash in cold
water and drain. Place in plastic
bag or plastic container and
store in crisper.
Place in plastic bags or plastic
container and store in crisper.
Store fresh fish and shellfish in the
freezer section if they are not
being consumed the same day of
purchase. It is recommended to
consume fresh fish and shellfish
the same day purchased.
Cover leftovers with plastic wrap
or aluminum foil, or store in plastic
containers with tight lids.
Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and
the storage temperature. Ice crystals inside a
sealed package are normal. This simply means
that moisture in the food and air inside the
package have condensed, creating ice crystals.
Successful freezing depends on correct packag-
ing. When you close and seal the package, it must
not allow air or moisture in or out. If it does, you
could have food odor and taste transfer through-
out the refrigerator and could also dry out frozen
food.
Rigid plastic containers with tight-fitting lids.
Straight-sided canning/freezing jars.
Heavy-duty aluminum foil.
Plastic-coated paper.
Non-permeable plastic wraps.
Specified freezer-grade self-sealing plastic bags.
Follow package or container instructions for
proper fre
ezing methods
Bread wrappers.
Non-polyethylene plastic containers.
Containers without tight lids.
Wax paper or wax-coated freezer wrap.
Thin, semi-permeable wrap.
Do not use:
Your freezer will not quick-freeze a large quantity
of food. Do not put more unfrozen food into the
freezer than will freeze within 24 hours [no more
than 2 lbs (0,9 kg) to 3 lbs (1,3 kg) of food per
cubic foot or freezer space]. Leave enough space
in the freezer for air to circulate around packages.
Be careful to leave enough room at the front so
the door can close tightly.
14 HOW TO USE
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Humidity Controlled Crisper
High lets moist air out of the
crisper for best storage of fruit.
Low keeps moist air in the
crisper for best storage of
fresh, leafy vegetables.
To remove the crisper, follow these instructions:
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Door Bins
The door bins are removable for easy cleaning
and adjustment.
To remove the bin, simply lift the bin up and
pull straight out.
To replace the bin, slide it in above the
desired support and push down until it
snaps into place.
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CAUTION
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Adjusting the Refrigerator Shelves
Detaching the Shelf
In order to remove the refrigerator shelves
follow these instructions:
Lift the back of the shelf from below.
Use enough force to lift the shelf and
release it from the holders.
Slide the shelf forward to remove it
completely.
1
2
3
Shelf
Holder
Shelf
1
2
3
CAUTION
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The crispers provide fresher tasting fruit and
vegetables by letting you easily control humidity
You can control the amount of humidity in the
moisture-sealed crispers by adjusting the control
inside the drawer.
to any setting between High and Low.
Pull out the crisper to full extension, lift the
To install the crisper, slightly tilt up the front,
insert the drawer into the frame and push it
back into place.
front up, and pull straight out.
Do not apply excessive force while detaching
Do not use the dishwasher to clean the
Regularly detach and wash the storage bins
and shelves, they can become easily contami-
or assembling the storage bins.
storage bins and shelves.
nated by the food.
The shelves in your refrigerator are adjustable to
Adjusting the shelves to fit items of different
heights will make finding the exact item you
want easier. Doing so will also reduce the
amount of time the refrigerator door is open
which will save energy.
meet your individual storage needs.
Do not clean glass shelves with warm water
while they are cold. Shelves may break if
they’re exposed to sudden temperature
Glass shelves are heavy. Use special care when
removing them.
changes or impact.
15HOW TO USE
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General Cleaning Tips
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Exterior
Inside Walls (allow freezer to warm up so
the cloth will not stick)
Door Liners and Gaskets
Plastic Parts (covers and panels)
CAUTION
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MAINTENANCE
Cleaning
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Both the refrigerator and freezer sections defrost automatically; however clean both sections
about once a month to prevent odors.
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Wipe up spills immediately.
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Always unplug the refrigeration before cleaning.
WARNING
Use non-flammable cleaner. Failure to do so
can result in fire, explosion, or death.
Light (LED) replacement
WARNING
In case of replacement, the new lamp should
be same specification as the original.
Unplug refrigerator or disconnect power.
Remove all removable parts, such as shelves,
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive
Hand wash, rinse and dry all surfaces
crispers, etc.
or harsh cleaners.
thoroughly.
wax with a clean, soft cloth.
Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic parts.
Wax painted metal surfaces at least twice a year
using appliance wax (or auto paste wax). Apply
For products with a stainless steel exterior,
use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive
or harsh cleaners. Dry thoroughly with a soft
cloth.
Do not use a rough cloth or sponge
when cleaning the interior and exterior of the
Do not place your hand on the bottom
surface of the refrigerator when opening and
refrigerator.
closing.
To help remove odors, you can wash the inside
of the refrigerator with a mixture of baking soda
and warm water. Mix 2 tablespoons of baking
soda to 1 quart of water (26 g soda to 1 liter
water). Be sure the baking soda is completely
dissolved so it does not scratch the surfaces of
the refrigerator.
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches,
or cleaners containing petroleum on plastic
refrigerator parts.
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use window
sprays, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.
removed by a qualified technician.
Note: Do not remove the LED, it is only to be
16 MAINTENANCE
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SMART DIAGNOSIS
TM
Using Smart Diagnosis
TM
1
Open the refrigerator door.
2
4
NOTE
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NOTE
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3
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service
center. This gives you the capability of speaking
directly to our trained specialists. The specialist
records the data transmitted from your machine
and uses it to analyze the issue, providing a fast
and effective diagnosis.
Press the refrigerator door open detection
switch 5 times as in the figure to make the
light inside the compartment blink.
Hold the mouthpiece of your phone in front
of the speaker that is located on the right
hinge of the refrigerator door, when
instructed to do so by the call center.
Keep the phone in place until the tone trans-
mission has finished. Once the data trans-
mission is completed and the tones have
stopped, resume your conversation with the
specialist, who will then be able to assist you
in using the information transmitted for
analysis.
For best results, do not move the phone
while the tones are being transmitted.
If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
Call quality differences by region may
Use the home telephone for better
communication performance, resulting in
Bad call quality may result in poor data
transmission from your phone to the
machine, which could cause Smart
affect the function.
Diagnosis
TM
to malfunction.
better service.
17
SMART DIAGNOSIS
TM
Pull-out Tray
If you experience problems with your refrigerator,
call to the LG Service Center. Only use this feature
when is instructed to do so by the LG call center
agent. The transmission sounds that you will hear
are normal and sound similar to a fax machine.
Smart Diagnosis
TM
cannot be activated unless
your refrigerator is connected to power. If your
refrigerator is unable to turn on, then trouble-
shooting must be done without using Smart
Diagnosis
TM
.
First, call to the LG Service Center. Only use the
Smart Diagnosis
TM
feature when is instructed to
do so by the LG call center agent.
ENGLISH
TROUBLESHOOTING
Review the Troubleshooting section before calling for service; doing so will save you both time and
money.
snoituloSsesuaC elbissoPmelborP
Refrigerator
and Freezer
section are not
cooling.
The refrigerator control is
set to OFF (some models).
Refrigerator is in the defrost
cycle.
Refrigerator was recently
installed.
Refrigerator was recently
relocated.
Cooling
System runs
too much.
Refrigerator is replacing an
older model.
Refrigerator was recently
plugged in or power
restored.
The door is opened often or
a large amount of food / hot
food was added.
Doors are not closed
completely.
Refrigerator is installed in a
hot location.
Turn the control ON. Refer to the Setting the
Controls section for proper temperature settings.
During the defrost cycle, the temperature of each
compartment may rise slightly. Wait 30 minutes
and confirm the proper temperature has been
restored once the defrost cycle has completed.
It may take up to 24 hours for each compartment
If the refrigerator was stored for a long period of
time or moved on its side, it is necessary for the
refrigerator to stand upright for 24 hours before
Modern refrigerators require more operating
time but use less energy due to more efficient
The refrigerator will take up to 24 hours to cool
Adding food and opening the door warms the
refrigerator, requiring the compressor to run
longer in order to cool the refrigerator back down.
In order to conserve energy, try to get everything
you need out of the refrigerator at once, keep
food organized so it is easy to find, and close the
door as soon as the food is removed (Refer to the
Firmly push the doors shut. If they will not shut all
the way, see the Doors will not close completely
or pop open section in Troubleshooting.
The compressor will run longer under warm
conditions. At normal room temperatures 70°F
(21 °C) expect your compressor to run about 40%
to 80% of the time. Under warmer conditions,
expect it to run even more often. The refrigerator
should not be operated above 110°F (43 °C).
to reach the desired temperature.
connecting it to power.
completely.
Food Storage Guide).
technology.
18
TROUBLESHOOTING
ENGLISH
snoituloSsesuaC elbissoPmelborP
Refrigerator or
Freezer section
is too warm.
Refrigerator was recently
installed.
Doors are opened often or
for long periods of time.
Unit is installed in a hot
location.
A large amount of food
or hot food was added to
either compartment.
Doors not closed correctly.
Temperature control is not
set correctly.
Defrost cycle has recently
completed.
Interior
moisture
buildup.
Doors are opened often or
for long periods of time.
Doors not closed correctly.
Weather is humid.
It may take up to 24 hours for each compartment
Locate air vents by using your hand to sense
airflow and move all packages that block vents
and restrict airflow. Rearrange items to allow air
to flow throughout the compartment.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To lessen
the effect, reduce the frequency and duration of
The refrigerator should not be operated in
Adding food warms the compartment requiring
the cooling system to run. Allowing hot food to
cool to room temperature before putting it in the
See the Doors will not close correctly or pop open
section in Troubleshooting.
If the temperature is too warm, adjust the
control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Pad
During the defrost cycle, the temperature of each
compartment may rise slightly and condensation
may form on the back wall. Wait 30 minutes and
confirm the proper temperature has been
restored once the defrost cycle has completed.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To lessen
the effect, reduce the frequency and duration of
See the Doors will not close correctly section in
Humid weather allows additional moisture to
enter the compartments when the doors are
opened leading to condensation or frost. Main-
taining a reasonable level of humidity in the home
will help to control the amount of moisture that
to reach the desired temperature.
door openings.
temperatures above 110°F (43 °C).
refrigerator will reduce this effect.
door openings.
the Troubleshooting section.
can enter the compartments.
section for more information.
The air vents are blocked.
Cold air circulates from the
freezer to the fresh food
section and back again
through air vents in the wall
dividing the two sections.
19
TROUBLESHOOTING
ENGLISH
snoituloSsesuaC elbissoPmelborP
Interior
moisture
buildup.
Defrost cycle recently
completed.
Food is not packaged
correctly.
Food is
freezing in the
refrigerator
compartment.
Food with high water content
was placed near an air vent.
Refrigerator temperature
control is set incorrectly.
Refrigerator is installed in a
cold location.
Frost or ice
crystals form
on frozen food
(outside of
package).
Door is opened frequently
or for long periods of time.
Refrigerator or
Freezer section
is too cold.
Incorrect temperature control
settings.
Frost or
ice crystals
on frozen
food (inside
of sealed
package).
Condensation from food with
a high water content has
frozen inside of the food
package.
Food has been left in the
freezer for a long period of
time.
Ice has bad
taste or odor.
The food has not been stored
stored properly in either
compartment.
The interior of the refrigerator
needs to be cleaned.
During the defrost cycle, the temperature of each
compartment may raise slightly and condensa-
tion may form on the back wall. Wait 30 minutes
and confirm that the proper temperature has
been restored once the defrost cycle has com-
Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation
within each compartment. Wipe all containers
dry and store food in sealed packaging to prevent
Rearrange items with high water content away
If the temperature is too cold, adjust the
control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Pad
When the refrigerator is operated in temperatures
below 41°F (5°C), food can freeze in the refrigera-
tor compartment. The refrigerator should not be
operated in temperatures below 55°F (13°C).
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. Increased
moisture will lead to frost and condensation.
To lessen the effect, reduce the frequency and
Refer to the Doors will not close correctly or pop
open section in the Troubleshooting section.
If the temperature is too cold, adjust the control
one increment at a time and wait for the tempera-
ture to stabilize. Refer to the Control Pad section
This is normal for food items with a high water
Do not store food items with high water content in
the freezer for a long period of time.
Rewrap the food. Odors may migrate to the ice if
See the Cleaning section for more
pleted.
condensation and frost.
from air vents.
section for more information.
duration of door openings.
for more information.
content.
food is not wrapped properly.
information.
Door is not closing properly.
20
TROUBLESHOOTING
ENGLISH
snoituloSsesuaC elbissoPmelborP
Ice has bad
taste or odor.
The ice storage bin needs
to be cleaned.
Clicking Normal Operation.
Rattling Normal Operation.
Floor is weak or uneven or leveling legs need to
be adjusted. See the Leveling section.
Normal Operation.
Whooshing
Normal Operation.
Normal Operation.
Gurgling Refrigerant flowing through
the cooling system.
Normal Operation.
Popping
Normal Operation.
Sizzling
Normal Operation.
Vibrating
Dripping
Normal Operation
Pulsating or
High-Pitched
Sound
Normal Operation
Empty and wash the bin (discard old cubes).
Make sure that the bin is completely dry before
reinstalling it.
The defrost control will click
when the automatic defrost
cycle begins and ends. The
(thermostat control or
refrigerator control on some
models) will also click when
cycling on and off.
Rattling noises may come
from the flow of refrigerant,
or items stored on top of or
around the refrigerator.
Refrigerator is not resting
solidly on the floor.
Air is being forced over the
condenser by the condenser
changes in temperature.
Refrigerator with linear com-
pressor was jarred while
running.
fan.
Evaporator fan motor is
circulating air through the
refrigerator and freezer
compartments.
Contraction and expansion of
the inside walls due to
Water dripping on the defrost
heater during a defrost cycle.
If the side or back of the
refrigerator is touching a
cabinet or wall, some of the
normal vibrations may make
an audible sound.
Water running into the drain
pan during the defrost cycle.
Your refrigerator is designed to
run more efficiently to keep your
food items at the desired
temperature. The high efficiency
compressor may cause your new
refrigerator to run longer than
your old one, but it is still more
energy efficient than previous
models. While the refrigerator is
running, it is normal to hear a
pulsating or high-pitched ru-
nning, it is normal to hear a
sound.
To eliminate the noise, make sure that the sides
and back cannot vibrate against any wall or
cabinet.
21
TROUBLESHOOTING
ENGLISH
snoituloSsesuaC elbissoPmelborP
Doors will not
close correctly
or pop open.
Food packages are blocking
the door open.
Rearrange food containers to clear the door and
door shelves.
Ice bin, crisper cover, pans,
shelves, door bins, or
baskets are out of position.
Push bins all the way in and put crisper cover,
pans, shelves and baskets into their correct
positions. See the How to Use section for more
information.
Refrigerator is not leveled
properly.
Doors are
difficult to
open.
The gaskets are dirty or
sticky.
Door was recently closed.
Refrigerator
wobbles
or seems
unstable.
Leveling legs are not
adjusted properly.
Refer to the Leveling section.
Floor is not level.
Lights do not
work.
LED interior lighting failure.
The interior of
the refrigerator
is covered with
dust or soot.
See Leveling in the Refrigeration Installation
Clean the gaskets and the surfaces that they
touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create a
vacuum. If the door is hard to open, wait one
minute to allow the air pressure to equalize, then
It may be necessary to add shims under the level-
The refrigerator compartment lamp is LED interior
lighting, and service should be performed by a
Make sure that the refrigerator is not located near
a fire source, such as a fireplace, chimney or
section to level refrigerator.
see if it opens more easily.
ing legs or rollers to complete installation.
qualified technician.
candle.
The refrigerator is located
near a fire source, such as
fireplace, chimney, or candle.
22 TROUBLESHOOTING
ENGLISH
23
LIMITED WARRANTY
ENGLISH
LG ELECTRONICS U.S.A., INC.
LG REFRIGERATOR LIMITED WARRANTY - U.S.A.
WARRANTY PERIOD
Refrigerator/Freezer
Sealed System
(Condenser, Dryer, Connecting
Tube and Evaporator)
Compressor
One (1) year from the
date of original retail
purchase
Parts and Labor
(internal/ functional
parts only)
Five (5) years from the date
of original retail purchase
Five (5) years from the
date of original retail
purchase
Linear / Inverter Compressor Only : Parts
Only for years 6-10 from the date of
original retail purchase (Consumer will
be charged for labor)
Parts and Labor
Parts and Labor
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU
AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT
OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED
“PROCEDURE FOR RESOLVING DISPUTES” BELOW.Should your LG Refrigerator ("Product") fail due to a defect in materi-
als or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its
option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product and
applies only when purchased and used within the United States including U.S. Territories.
ţ3FQMBDFNFOUQSPEVDUTBOEQBSUTBSFXBSSBOUFEGPSUIFSFNBJOJOH portion of the original warranty period or ninety (90)
days, whichever is greater.
ţ3FQMBDFNFOUQSPEVDUTBOEQBSUTNBZCFOFXSFDPOEJUJPOFESFGVrbished, or otherwise factory remanufactured.
ţ1SPPGPGPSJHJOBMSFUBJMQVSDIBTFTQFDJGZJOHUIF1SPEVDUNPEFM and date of purchase is required to obtain warranty service
under this limited warranty.
EXCEPT TO THE EXTENT PROHIBTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE
ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE
LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITH-
OUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER
GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an
implied warranty lasts, so the above exclusions or limitations may not apply to you. This limited warranty gives you specfic
legal rights and you may also have other rights that vary from state to state.
THIS LIMITED WARRANTY DOES NOT COVER:
ţ4FSWJDFUSJQTUPEFMJWFSQJDLVQPSJOTUBMMFEVDBUFIPXUPoperate, correct wiring, or correct unauthorized repairs.
ţ%BNBHF or failure of the Product to perform during power failures and interrupted or inadequate electrical service.
ţ%BNBHF or failure caused by MFBLZ or CSPLFO water pipes, frozen water pipes, restricted drain lines, inadequate or
interrupted water supply or inadequate supply of air.
ţ%BNBHFSFTVMUJOHGSPNPQFSBUJOHUIFQSPEVDUJOBDPSSPTJWFBUNosphere or contrary to the product owner’s manual.
ţ%BNBHF or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of God, or any
other causes beyond the control of LG.
ţ%BNBHFPSGBJMVSFDBVTFECZVOBVUIPSJ[FENPEJżDBUJPOPSBMUFSBtion, or if used for other the intended purpose.
ţ%BNBHF or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes use
of parts not authorized by LG. Improper installation or maintenance includes installation or maintenance contrary to the
Product owner’s manual.
ţ%BNBHFPSGBJMVSFDBVTFECZJODPSSFDUFMFDUSJDBMDVSSFOUWPMUage, or plumbing codes.
ţ%BNBHF or failure caused by transportation and handling, including scratches, dents, chips, and/or other damage to the
finish of the product, unless such damage is reported within oneXFFLPGEFMJWFSZ
ţ%BNBHFPSNJTTJOHJUFNTUPBOZEJTQMBZPQFOCPYPSEJTDPVOUFd Product.
ţ3FGVSCJTIFE1SPEVDUPSBOZ1SPEVDUTPMEŞ"T*TşŞ8IFSF*TşŞ8JUIBMM'BVMUTşPSTJNJMBSEJTDMBJNFS
ţ1SPEVDUTXJUIPSJHJOBMTFSJBMOVNCFSTUIBUIBWFCFFOSFNPWFEaltered, or cannot be readily determined.
ţ*ODSFBTFTJOVUJMJUZDPTUTBOEBEEJUJPOBMVUJMJUZFYQFOTFT
ţ"OZOPJTFTBTTPDJBUFEXJUIOPSNBMPQFSBUJPO
ţ6TFPGBDDFTPSJFTFHXBUFSżMUFSTFUDDPNQPOFOUTPSDonsumable cleaning products that are not authorized by LG.
ţ3FQMBDFNFOUPSMJHIUCVMCTżMUFSTPSBOZDPOTVNBCMFQBSUT
ţ8IFO Product is used for other than normal and proper household use (e.g. commercial or industrial use, offices, and
recreational facilities or vehicles)or contrary to the instructions outlined in the Product’s owner’s manual.
ţ$PTUTBTTPDJBUFEXJUISFNPWBMBOESFJOTUBMMBUJPOPGZPVS1SPEVct for repairs.
ţ4IFMWFT door bins, drawers, handle and accessories, except for internal/functional parts covered under this limited
warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.
TO 0#5"*/ 8"33"/5: 4&37*$& "/% "%%*5*0/"- */'03."5*0/$BMM 1-800-243-0000 and select the appropriate
option from the menu. Or visit our website at http://www.lg.com. Or by mail: LG Electronics Customer Service P.O. Box
)VOUTWJMMF"-"55/$*$
24
LIMITED WARRANTY
ENGLISH
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY
OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT
OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions.
For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries
and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors,
assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind
whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or
equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited
Warranty.
Notice of Dispute. In the event you intend to commerce an arbitration proceeding, you must first notify LG in
writing at least 30
days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department-
Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage in good faith discussions in an
attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the
product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG
are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period
after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an
individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or
consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of
the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or represen-
tative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims
court action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for
arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted
before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is
initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available
online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to
the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a
conflict berween the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern. This
arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any
court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and
enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us
except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for AAA unless
you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules.
Except as otherwise provided for herein, LG will pay AAA filing, administration and arbitrator fees for any arbitration
initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your
attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the
purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable
attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds
either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as
measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it
that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it
may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on
the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as
established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA
Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside
unless we both agree to another location or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to
participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the
date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to [email protected], with
the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide
by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name
or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone);
no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute
resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full
benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of
the arbitration provision described above.
ENGLISH
25
LIMITED WARRANTY
LG ELECTRONICS CANADA, INC.
LG REFRIGERATOR LIMITED WARRANTY - Canada
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU
AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR
PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN
ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PRO-
CEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and proper use, during
the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option, repair or replace the Product upon
receipt of proof of the original retail purchase. This limited warranty is valid only to the original retail purchaser of the Product
and applies only to a Product distributed, purchased and used within Canada, as determined at the sole discretion of LGECI.
ţ3FQMBDFNFOUQSPEVDUTBOEQBSUTBSFXBSSBOUFEGPSUIFSFNBJOJOH portion of the original warranty period or ninety (90) days,
whichever is greater.
ţ3FQMBDFNFOUQSPEVDUTBOEQBSUTNBZCFOFXSFDPOEJUJPOFESFGVrbished, or otherwise factory remanufactured, all at the
sole discretion of LGECI.
ţ1SPPGPGPSJHJOBMSFUBJMQVSDIBTFTQFDJGZJOHUIF1SPEVDUNPEFM and date of purchase is required to obtain warranty service
under this Limited Warranty..
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS EXPRESSLY
PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES AND CONDITIONS
RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESEN-
TATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT
ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT
ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE.
UNDER NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE
FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES,
INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF ANTICIPATED PROFITS, LOST
REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY
CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS.
LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from province to province
depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any implied condition or
warranty under provincial law is severable where ot conflicts with such provincial law without affecting the remainder of this
warranty’s terms.
THIS LIMITED WARRANTY DOES NOT COVER:
ţ4FSWJDF trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or plumbing; or iii)
correct unauthorized repairs or installations of the Product;
ţ%BNBHFPSGBJMVSFPGUIF1SPEVDUUPQFSGPSNEVSJOHQPXFSGBJMVres and interrupted or inadequate electrical service;
ţ%BNBHFPSGBJMVSFDBVTFECZMFBLZPSCSPLFOXBUFSQJQFTGSP[Fn water pipes, restricted drain lines, inadequate or interrupted
water supply or inadequate supply of air;
ţ%BNBHF or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in
the Product’s owner’s manual;
ţ%BNBHF or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of God, or any other
causes beyond the control of LGECI or the manufacturer;
ţ%BNBHF or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product. Improper repair
includes use of parts not authorized or specified by LGECI. Improper installation or maintenance includes installation or
maintenance contrary to the Product’s owner’s manual;.
ţ%BNBHF or failure cused by unauthorized modification or alteration of the Product, or if used for other than the intended
household purpose/use of the Product, or damage or failure resulting from any water leakage due to improper installation of
the Product;
ţ%BNBHFPSGBJMVSFDBVTFECZJODPSSFDUFMFDUSJDBMDVSSFOUWPMtage or plumbing codes;
ţ%BNBHF or failure caused by use that is other than normal household use, including, without limitation, commercial or indus-
trial use, including use in commercial offices or recreational facilities, or as otherwise outlined in thev Product’s owner’s manual;
ţ%BNBHF or failure caused by the use of any accessories, components or cleaning products, including, without limitation, water
filters, that are not approved/authorized by LGECI;
ţ3FQMBDFNFOU of the water filter cartridge due to water pressure that is outside the specified operating range or due to exces-
sive sediment in the water supply;
ţ%BNBHF or failure caused by transportation and handling, including scratches, dents, chips and/or other damage to the finish
of the Product, unless such damage results from defects in materials or workmanship and is reported to LGECI within one (1)
week of delivery of the Products;
ţ%BNBHFPSNJTTJOHJUFNTUPBOZEJTQMBZPQFOCPYSFGVSCJTIFEor discounted Product;
ţ3FGVSCJTIFE1SPEVDUPSBOZ1SPEVDUTPMEŞ"T*TşŞ8IFSF*Tş“With all Faults”, or any similar disclaimer;
ţ1SPEVDUT with original serial numbers that have been removed, altered or cannot be readily determined at the discretion of
LGECI;
ţ*ODSFBTFTJOVUJMJUZDPTUTBOEBEEJUJPOBMVUJMJUZFYQFOTFTJO any way associated with the Product;
(60) days from the date of manufacture)
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will begin sixty
Refrigerator
Sealed System (Condenser, Dryer, Connecting Tube
and Evaporator)
Linear / Inverter
Compressor
One (1) year from the
date of original retail
purchase
One (1) year from the
date of original retail
purchase
Seven (7) years from
the date of original retail
purchase
Ten (10) years from the
date of original retail
purchase
Parts and Labor (internal/
functional parts only)
Parts and Labor
Parts only (Consumer will
be charged for labor)
Part only (Consumer will
be charged for labor)
26
LIMITED WARRANTY
ENGLISH
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY
WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND
LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS
ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents, subsidiaries and
affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns
and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether
based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out
of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must fist notify LG in writing at least
30 days in advance of initiating the arbitration by sending a letter to LG Electronics, Canada, Inc., Attn: Legal Department-
Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. You and LG agree to engage in good faith discussions in an
attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the
product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are
unable to resolve the dispute within 30 days, either day party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after
sending written notice to LG, you and LG agree to resolve any claims between you and LG only by binding arbitration on an
individual basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents full application of this clause
in the circumstances of the claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree
to the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be combined or
consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the
foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual
action in small claims court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the claims at issue
between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration.
The arbitration will be private and confidential, and conducted on a simplified and expedited basis before a single arbitrator
chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory of your
residence. You must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department-
Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial
or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitra-
tion provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.
Governing Law. The law of the province or territory of your residence shall govern this Limited Warranty and any disputes
between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or
provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG,
you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of
the claim, action, dispute or controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will
promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these
fees will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all filing, adminis-
tration and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration
provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if
applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent
that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or
brought for an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed
by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that
are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG waives any
rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the
basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established
ţ"OZOPJTFTBTTPDJBUFEXJUIOPSNBMPQFSBUJPOPGUIF1SPEVDU
ţ3FQMBDFNFOUPGMJHIUCVMCTżMUFSTGVTFTPSBOZPUIFSDPOTVNable parts;
ţ3FQMBDFNFOUPGBOZQBSUUIBUXBTOPUPSJHJOBMMZJODMVEFEXJUIthe Product;
ţ$PTUTBTTPDJBUFEXJUISFNPWBMBOEPSSFJOTUBMMBUJPOPGUIF1SPduct for repairs; and
ţ4IFMWFT door bins, drawers, handle and accessories to the Product, except for internal/functional parts covered under this
Limited Warranty.
ţ$PWFSBHF for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150 km radius from the
nearest authorized service center (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from
a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for
in-warranty repair.
All costs and expenses associated with the above excluded
circumstances, listed under the heading, This Limited Warranty
Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE
AND ADDITIONAL INFORMATION,
PLEASE CALL OR VISIT OUR WEBSITE:Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropri-
ate option from the menu, or. Visit our website at http://www.lg.com
27LIMITED WARRANTY
ENGLISH
by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable
arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another location or agree to a
telephonic arbitration.
Severability and Waiver.
If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the
remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG fail
to enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not
mean that LG intends to waive or has waived any provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to
participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date
of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to [email protected], with the subject
line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a)
your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and
(d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited Warranty and
any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal
or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and
LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the
resolution of the claim, action, dispute or controversy between you and LG.You may only opt out of the dispute resolution
procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out
of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited
Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do
not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between
the terms of this Limited Warranty and the End User
License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall control and govern the
rights and obligations of the parties and shall take precedence over the EULA.
28
NOTES
ENGLISH
1-888-865-3026
1-888-542-2623
USA, Commercial User
CANADA
LG Customer Information Center
www.lg.com
Register your Product Online!
1-800-243-0000
USA, Consumer User
LG Customer Information Center
