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37
36
Product Care
Product Care
Troubleshooting
Common Refrigerator Problems
PROBLEM POSSIBLE CAUSE AND/OR REMEDY
Unit will not operate Is the power cord plugged into a live circuit with
the proper voltage? Has a household fuse blown
or circuit breaker tripped? Is the power switch in
the on position?
Unit makes unfamiliar
sounds
See “Understanding the sounds you may hear”
for descriptions of normal sounds and what
makes them.
Water in the defrost
pan
This is normal in hot, muggy weather. Make sure
the pan is level so it does not overflow.
Ice maker will not
operate
Is the freezer cold enough to make ice? It could
take overnight for the freezer to reach the proper
temperature. Is the signal arm in the on (down)
position? Is the water valve turned on? Is water
getting to the water valve? Check water line for
leaks.
Lights do not work Has a household fuse blown or circuit breaker
tripped?
Is a bulb burned out?
For models with LED lighting, contact an
authorized service agency.
Motor seems to run
too long
The motor naturally runs longer on hot days, if
the room is too warm, if a large amount of food
has been added, or if the doors are opened
often.
Temperature display
does not match set
point
Just plugged in unit, just put in hot food, opened
the door for an extended time or frequently.
Allow unit to stabilize for 24 hours.
Ice crescents
attached at corners
This is normal. They break apart easily. Shake bin
occasionally to keep cubes seperated.
Ice maker will not
operate or ice is not
made fast enough
• On/off lever is in the off (up) position. Lower
lever to on (down) position.
• Freezer is not cold enough. Adjust
temperature controls and wait 24 hours.
Off-taste or odor in
ice
• New plumbing connections can cause
discolored or off-flavored ice. Discard the first
three harvests of ice.
• Cubes are stored too long. Throw them away
and make a new supply.
• Food is not wrapped properly
• Freezer and ice bin need to be cleaned
• Water may contain minerals. A filter may be
needed to remove them.
Service Information
If service is required, call your dealer or authorized service
agency. The name of the authorized service agency can be
obtained from the dealer or distributor in your area.
Have the following information readily available.
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are
unable to obtain the name of an authorized service agency, or
if you continue to have service problems, contact Viking
Range, LLC at 1-888-(845-4641), or write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if
service is ever required. The serial number and model numbers
for your refrigerator are located on the upper wall, behind the
lighting:
Model No. _______________________________________________________________
Serial No. ________________________________________________________________
Date of Purchase _______________________________________________________
Date Installed ___________________________________________________________
Dealer’s Name __________________________________________________________
Address _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If service requires installation of parts, use only authorized parts
to insure protection under the warranty.
Keep this manual for future reference.
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