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en-us Customer service
28
4Customer service
Cu s t o mer ser vi ce
If you are unable to rectify the fault, please contact
our customer service. We will always find an
appropriate solution in order to avoid unnecessary
visits by engineers.
The contact information for your nearest customer
service can be found here or on the enclosed
customer service list.
When calling, please state the product number (E-
Nr.) and the production number (FD), which can be
found on the rating plate.
~ "Getting to know your appliance" on page 9
Trust the expertise of the manufacturer. You can
therefore be sure that the repair is carried out by
trained service engineers who carry original spare
parts for your home appliances.
Appliance self-test
Your appliance features a self-test program which
displays the fault your customer service can rectify.
1. Press " button to open the Settings menu.
2. Press > button to move to the menu item Self-
test.
3. Press 8 button to start the self-test.
The self-test starts.
4. If faults are present, they will be displayed. In this
case follow the instructions.
5. The appliance restarts.
6. The message that the self-test has finished is
displayed for 10 seconds.
When the self-test has ended, the appliance
switches over to normal operation.
Repair order and advice on faults
Contact information for all countries can be found on
the enclosed customer service list.
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USA 1-800-735-4328 Toll-free in the USA
CA 1-800-735-4328
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