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17
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-
7539), or 1367 Industrial Road, Cambridge
Ontario, Canada N1R 7G8. Please have
proof of purchase, catalogue/model and
serial numbers available when calling.
Limited warranty service requires a proof
of purchase of the product.
What Dimplex will do in the event of a
defect:
In the event a product or part covered by
this limited warranty is proven to be defec-
tive in material or workmanship during (i)
the 5 year limited warranty period for prod-
ucts other than replace surrounds (man-
tels) and trims, and (ii) the 1 year limited
warranty period for surrounds (mantels)
and trims, you have the following rights:
• Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to provide
limited warranty services.
• For products (other than surrounds
(mantels) and trims) for the period
ending at midnight on the rst anni-
versary of the date of rst purchase,
Dimplex will in its sole discretion either
repair or replace such defective product
or part without charge. If Dimplex is
unable to repair or replace such product
or part, or if repair or replacement is
not commercially practicable or cannot
be timely made, Dimplex may, in lieu of
repair or replacement, choose to refund
the purchase price for such product
or part. This limited warranty entitles
the purchaser to on-site or in-home
warranty services. Accordingly, Dimplex
will be responsible for all labour and
transportation costs associated with the
repair or replacement of the product
or part except as follows: (i) charges
may be levied for travel costs incurred
to travel to the purchaser’s site where
the product is located if the purchaser’s
site is beyond 30 miles (48 km) from
the closest service depot of Dimplex’s
dealer or service agent; and (ii) the
purchaser is solely responsible for
providing clear access to all serviceable
parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the day
after the rst anniversary of the rst
purchase and ending at midnight on
the fth anniversary of the date of
rst purchase, this limited warranty
entitles the purchaser to replacement
parts only without charge. If Dimplex
is unable to replace such part, or
if replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of replacement,
choose to refund the purchase price
for such part. The purchaser shall not
be entitled to on-site or in-home war-
ranty services. The purchaser shall be
responsible for all expenses incurred
for the removal of the part and installa-
tion of the replacement part including,
without limitation, all shipping costs and
transportation costs to and from the
authorized dealer’s or service agent’s
place of business and all labour costs.
Such costs shall not be the responsibil-
ity of Dimplex.
• For surrounds (mantels) and trims
for the period ending at midnight on
the rst anniversary of the date of
rst purchase, Dimplex will in its sole
discretion either repair or replace such
defective surrounds (mantels) and trims
or part thereof without charge. If Dim-
plex is unable to repair or replace such
product or part, or if repair or replace-
ment is not commercially practicable or
cannot be timely made, Dimplex may,
in lieu of repair or replacement, choose
to refund the purchase price for such
product or part. The purchaser shall
not be entitled to on-site or in-house
services. The purchaser is responsible
Warranty
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