Documents: Go to download!
User Manual
- Owner's manual - (English)
- FSCR10421 - Whirlpool - Quick Guide - (English)
- FSCR10421 - Whirlpool - Datasheet - (English)
- CLEANING & MAINTENANCE
- TROUBLESHOOTING
- DOOR – HOW TO OPEN IT IN CASE OF A FAILURE, TO TAKE OUT YOUR LAUNDRY
- AFTER-SALES SERVICE
Table of contents
User Manual Whirlpool FSCR10421 Direct Drive Front Load Washing Machine
CLEANING & MAINTENANCE
CLEANING THE OUTSIDE OF THE WASHING MACHINE
Use a soft damp cloth to clean the outer parts of the washing machine .
Do not use glass or general purpose cleaners, scouring powder or similar to clean the control panel – these substances might damage the printing .
CHECKING THE WATER SUPPLY HOSE
Check the inlet hose regularly for brittleness and cracks . If damaged, replace it by a new hose available through our After-Sales Service or your specialist dealer
Depending on the hose type:
If the inlet hose has a transparent coating, periodically check if the colour intensifies locally . If yes, the hose may have a leak and should be replaced
For water stop hoses: check the small safety valve inspection window (see arrow) . If it is red, the water stop function was triggered, and the hose must be replaced by a new one
For unscrewing this hose, press the release button (if available) while unscrewing the hose
CLEANING THE MESH FILTERS IN THE WATER SUPPLY HOSE
1. Close water tap and screw off the inlet hose
2. Clean the mesh filter at the hose’s end carefully with a fine brush
3. Now unscrew the inlet hose on the back of the washing machine by hand . Pull out the mesh filter from the valve on the back of the washing machine with pliers and carefully clean it .
4. Insert the mesh filter again . Connect the inlet hose to water tap and washing machine again . Do not use a tool to connect the inlet hose . Open the water tap and check that all connections are tight .
CLEANING THE DETERGENT DISPENSER
1. Remove the detergent dispenser by pressing on the release button and at the same time pulling out the detergent dispenser
2. Remove the insert from the detergent dispenser, as well as the insert of the softener compartment .
3. Clean all parts under running water, removing all detergent or softener residues
4. Wipe the parts dry with a soft cloth
5. Reinstall the detergent dispenser and push it back into the detergent compartment
CLEANING THE WATER FILTER / DRAINING RESIDUAL WATER
1. Remove the plinth: Push the tabs left and right to release the plinth and remove it
2. Container for drain water:
If your washing machine model has an emergency drain hose:
Provide a flat container for the drain water . Remove the emergency drain hose from the base of the washing machine
If your washing machine model has no emergency drain hose: Place a broad, flat container beneath the water filter, to collect the drain water .
3. Drain the water:
If your washing machine model has an emergency drain hose:
Remove the stopper at the end of the hose and let the water flow into the container . When the container is full with water, plug the stopper to the hose end and empty the container . Repeat this procedure until no more water flows out . Afterwards firmly close the emergency drain hose with the stopper and reinsert the hose in the washing machine’s base
If your washing machine model has no emergency drain hose:
Slowly turn the filter counterclockwise until water flows out . Let the water flow out, without removing the filter
When the container is full, close the water filter by turning it in clockwise . Empty the container . Repeat this procedure until all the water has drained .
4. Remove filter: Lay a cotton cloth beneath the water filter, which can absorb a small amount of rest water . Then remove the water filter by turning it out anticlockwise
5. Clean the water filter: remove residues in the filter and clean it under running water
6. Insert the water filter and reinstall the plinth: Reinsert the water filter again by turning it in clockwise direction . Make sure to turn it in as far as it goes; the filter handle must be in vertical position . To test water tightness of the water filter, you can pour about 1 liter of water into the detergent dispenser . Then reinstall the plinth
TRANSPORT AND HANDLING
1. Make sure that door and detergent dispenser are properly closed .
2. Disconnect the inlet hose from the water tap, and remove the drain hose from your draining point . Remove all rest water from the hoses, and fix them so that they cannot get damaged during transport .
3. Refit the transport bolts . Follow the instructions for removing the transport bolts in the Installation Guide in reverse order
Important: Do not transport the washing machine without having fixed the transport bolts
TROUBLESHOOTING
Your washing machine is equipped with various automatic safety functions . These enable failures to be detected in good time and the safety system can react appropriately .
These failures are frequently so minor that they can be removed within a few minutes
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
| Washing machine does not start, no indicators are on |
|
|
| Washing machine does not start, although “Start/Pause” has been pressed |
|
|
| Washing machine stops during the programme, and “Start/Pause” blinks |
|
|
| Detergent dispenser contains detergent residues after programme end |
|
|
| Washing machine vibrates during spinning |
|
|
| Spin speed “0” blinks on control panel and/or laundry still very wet | Unbalance of laundry load prevented spin cycle, to protect the washing machine | If you want to spin the wet laundry, add more laundry items of different sizes and start “Rinse&Spin” programme . Avoid small laundry loads consisting of few big, absorbent pieces of laundry / wash different sizes of articles in one load |
| Spin result poor |
|
|
| Detergent residues on laundry after wash |
|
Avoid detergent overdosing . Brush out the fabric . Use “Intensive Rinse” option (if selectable) . Use liquid detergent / use special detergent for black or dark laundry |
| Washing machine stands still during programme / programme seems not to proceed / during standstill, animation may appear on display |
|
|
| Programme duration is longer or shorter as initially indicated on the display / in the programme chart . |
|
|
| Door is locked, with or without failure indication, and the programme does not run |
|
|
| Drum light (if available) does not work anymore . |
|
|
FAILURE INDICATORS AND MESSAGES
Below is a summary of possible failure causes and solutions
If the problem persists after having removed the cause of the failure, press and hold On/Off for at least three seconds . If afterwards the failure indication still persists, close the water tap, switch off and unplug the washing machine and contact our After-Sales Service
| Failure Indicator | Possible Cause | Solution |
| WATER TAP CLOSED |
No or not sufficient water supply
|
Open water tap Make sure there are no kinks in the inlet hose . Make sure water pressure is sufficient Clean mesh filters in inlet hose (CLEANING AND MAINTENANCE) Install washing machine at an ambient temperature of at least 5°C After problem has been removed, press Start/Pause . If problem persists, press and hold On/Off for at least 3 seconds |
| CLEAN FILTER |
Waste water is not pumped out
|
Check drain hose for kinks . Install washing machine at an ambient temperature of at least 5°C Clean water filter as described in section CLEANING THE FILTER . After problem has been removed, press Start/Pause . If problem persists, press On/Off for at least 3 seconds |
DOOR – HOW TO OPEN IT IN CASE OF A FAILURE, TO TAKE OUT YOUR LAUNDRY
Before opening the door as described in below section, refer to failure “Door is locked with or without failure indication, and the programme does not run” . The door may unlock by itself after conditions like for example a power breakdown do not persist anymore
If you want to take out your laundry immediately, first try to unlock the door as described in FAILURE INDICATORS AND MESSAGES (FdL or F29) . Only if the door cannot be opened as described in the section mentioned before, proceed as described below
In case of a power breakdown, the washing machine will proceed where it was interrupted as soon as power is available again . If a failure occurs on the washing machine and the door is locked, but you must take out your laundry :
1. First drain the residual water, as described in section “Draining residual water”
2. Remove the screw with a screwdriver .
3. Then pull downwards the strap marked with “Door open” . You can now open the door and take out your laundry
4. Afterwards fix the strap again by firmly turning in the screw with the screwdriver .
5. Reinstall the plinth
AFTER-SALES SERVICE
BEFORE CALLING THE AFTER SALES SERVICE
- Check if you can solve the problem yourself by consulting section TROUBLESHOOTING GUIDE.
- Switch the washing machine off and on again to see if the failure persists .
IF AFTERWARDS THE FAILURE STILL OCCURS, CONTACT THE AFTER SALES SERVICE
Call the number shown on the warranty booklet, or follow the instructions on website www.whirlpool.com.au
Always indicate
- A brief description of the failure
- Washing machine model (see rating plate inside door)
- Service number (on service sticker inside door; number after “Service”)
- Your full address and telephone number .
See other models: SDRY60 SMC653FBTIXL WFE2B19XAUS WB70803 WFC3C26XAUS
