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18
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE
PROBLEM POSSIBLE CAUSE SOLUTION
Dishwasher won't
start
Door may not be closed properly Ensure the door is properly closed
Power supply or power line is not connected Ensure power supply is correctly connected
Delay Start option has been selected Refer to delay start section in this manual to reset
Child lock activated (selected models) Refer to child lock section in this manual to deactivate
the child lock
Dishwasher beeps at
the end of the cycle
Indicates the wash cycle is nished, the
dishwasher will beep
Rinse aid light is on The rinse aid level is low Add rinse aid
Dishwasher operates
too long
The dishwasher is connected to cold water Check the dishwasher, make sure it is connected to the
hot water supply
The cycle time will vary depending on the soil
level of the dishes
When heavy soil is detected, the Auto and Normal
cycles will automatically increase the cycle time
The sanitize option is selected When Sanitize option is selected, the cycle time will be
increased to meet the sanitize temperature requirement
Dishes are not clean
enough
Water pressure is temporarily low Use dishwasher when the water pressure is normal
The inlet water is low Make sure the dishwasher is connected to the hot water
supply
Try not to use the dishwasher when hot water is being
used elsewhere in the house
Dishes are loaded too close together Load the dishes again as the manual indicates
Improper use of detergent Using fresh detergent, add the correct amount
depending on the water hardness and the selected cycle
The selected cycle is not suitable for food soil
condition
Choose another cycle for longer washing time
Spray arms are blocked by items Make sure the spray arm is rotated fully
Dishes are not dry
enough
Detergent dispenser is empty Fill rinse aid dispenser or increase the amount of rinse
aid
Improper loading of dishes Load the dishes again as the manual indicates
The selected cycle did not include drying Choose the proper cycle with drying
Spots and lming on
dishes
Water hardness is too high For extremely hard water, install a water softener
Improper loading of dishes Load the dishes again as the manual indicates
Old or damp powder rinse aid is used Use fresh rinse aid
Rinse aid dispenser empty Add rinse aid to the dispenser
Etching
Use of too much detergent Use less detergent if you have soft water etching
The inlet water temperature exceeds 150℉ Lower the inlet water temperature
Detergent left in
dispenser cup
Detergent may be too old Use fresh detergent
Spray arm is blocked Load the dishes, making sure the spray arms are not
blocked
Detergent dispenser
will not close
Improper operation of the detergent cover Add the detergent and rinse aid as indicated by the
manual
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