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8
7- GENERAL OPERATING INSTRUCTIONS
Operating your new tankless water heater is similar to using any traditional water heating system. However, it is
very important that you carefully read all of the setup procedures and operating instructions and tips to ensure
the maximum performance and energy savings from your new water heater. We recommend that all members
of the household read these General Operating Instructions.
How your new water heater works: Your tankless water heater does not store hot water like a conventional
tank-type water heater. It contains high powered heating elements that are capable of heating water on-
demand. As soon as you turn on a hot water faucet, a sophisticated flow sensor recognizes that you have turned
on the water. This sensor measures flow rate while another sensor measures the incoming water temperature.
This information is transmitted continually to the computer logic controls which decide how much power to
send to the heating elements to heat the water to your desired temperature. Once the water faucet is turned off
your water heater will turn off as well.
8- MAINTENANCE
To ensure maximum performance of your water heater and to reduce the risk of a water leak, we recommend
the following maintenance:
Inspect the connections on the inlet and outlet of the water heater at least on an annual basis for any signs of
damage or failure. Any signs of damage, cracks, leakage or weakness should be addressed. Take care not to over
tighten the connections. Serious internal damage to your water heater can occur if you over tighten the water
heater connections at the unit.
IMPORTANT NOTES:
As with all electrical appliances, under no circumstances should you attempt to install, repair or disassemble this
water heater without first shutting off all power to the unit directly at the fuse or breaker box. SERIOUS BODILY
INJURY OR DEATH COULD OCCUR IF YOU IGNORE THIS WARNING.
When any maintenance is performed on the water heater or the home’s plumbing system that may introduce air
into the plumbing pipes, it is important to turn the power off to the water heater and purge the air out of the
lines before allowing the unit to power up. FAILURE TO DO SO COULD CAUSE PERMANENT DAMAGE TO THE
HEATING ELEMENT AND VOID YOUR WARRANTY.
If you have a water supply with a high level of mineralization (hard water), you should increase the frequency of
your maintenance.
9- TROUBLE SHOOTING GUIDE
Are you having problems with your water heater?
Please call or email our customer service and technical support team for any help you may need.
TOLL FREE 1-877-474-6473
support@ecosmartUS.com
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