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33
Express Warranty (Australia)
1. Failure by you to adhere to the warnings and follow the
instructions set out in this user guide for the proper installation
and use of the product;
2. Wilful misconduct or deliberate misuse by you of the product;
3. Any external cause beyond our control, including but not limited
to power failure, lightning or over voltage; or
4. Modification to the product or services carried out on the
product by anyone other than Oricom or Oricom’s authorised
service provider.
How to make a claim under your Express Warranty
in Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 1300 889
785 or [email protected].
• A Customer Support Team member will verify after
troubleshooting with you if your product qualifies under
warranty. If so, they will give you a Product Return Authorisation
number.
• We will then email or fax a Return Authorisation form and a
Repair Notice (if necessary), together with instructions on how
to return the goods for warranty service.
Please note that if a Customer Support Team member advises that
your product does not qualify for return, this warranty does not
apply to your product. Products that are authorised to be returned to
Oricom in Australia must include all of the following:
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