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Last updated: 07/11/2018
Safety Warnin
If you do not understand these directions, or if you have any
doubts about the safety of the installation, please call a
qualified technician. Check carefully to make sure there are no
missing or defective parts. Improper installation may cause
damage or serious injury. Do not use this product for any
purpose that is not explicitly specified in this manual. We
cannot be liable for damage or injury caused by improper
mounting, incorrect assembly, or inappropriate use.
Contact us at
Email: help@vivo-us.com
Live chat: www.vivo-us.com
Call: 1-800-371-5654
For more VIVO products, check out our
website at
www.vivo-us.com.
If any parts are received damaged or defective, please contact
us. We are happy to replace parts to ensure you have a fully
functioning product.
Probem Soution
Remote
Control range
is too short
Replace the batteries. If the problem is not resolved, please
contact us to replace the remote control and IR receiver.
Abnormal
operation
Reset the system by following instructions. If problem is not
resolved, contact us to replace the product.
Mount will not
operate
Ensure power supply is properly connected to the product. If so,
ensure power outlet is working. If there is no beeping sound or
red light (power indication) on the TV mount, please contact us to
replace the power supply.
Abnormal
noise
Please contact us to replace the product.
Troubeshootin Guide
4