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Problem Possible solution
The display shows
. All buttons are
inactive, except the the
On/Off .
• The appliance is downloading any available updates. Wait un‐
til the update process is complete. If you deactivate the appli‐
ance during update, it resumes when you activate the appli‐
ance again.
The appliance makes
an unusual noise and
vibrates.
• Make sure the levelling of the appliance is correct. Refer to
"Installation instruction".
• Make sure that the packaging and/or the transit bolts are re‐
moved. Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
The programme dura‐
tion increases or de‐
creases during pro‐
gramme execution.
• The ProSense System is able to adjust the programme dura‐
tion according to the type and the laundry load size. Refer to
"The ProSense System load detection" in "Daily Use" chapter.
The washing results
are not satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
Too much foam in the
drum during the wash‐
ing cycle.
• Reduce the quantity of detergent.
After the washing cy‐
cle, there are some
detergent residues in
the dispenser drawer.
• Make sure that the flap is in the correct position (UP for pow‐
der detergent - DOWN for liquid detergent).
• Make sure you have used the detergent dispenser according
the indications given in this user manual.
The drum is empty and
the display shows
there is some weight
in.
• Press the On/Off button to deactivate the appliance and acti‐
vate it again to set a tare.
The drum is full but the
display shows 0.0 kg.
• You loaded the laundry before activating the appliance. Press
the On/Off button to deactivate the appliance.
• Empty the drum and follow the necessary steps. (Refer to
"Loading the laundry")
The appliance does
not dry or does not dry
correctly.
• Turn the water tap on.
• Make sure the drain filter is not clogged.
• Reduce the laundry load.
• Make sure you have set the correct cycle. if necessary, set
again a short drying time.
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