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13
TROUBLESHOOTING
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or
see “Using Your Washer”
section.
Feet may not be in contact
with the oor.
Front and rear feet must be in rm contact with oor, and
washer must be level to operate properly.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven,
a 3/4" (19 mm) piece of plywood under your washer will
reduce sound.
See the “Level the Washer” section in the Installation Instructions.
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky/Bedding cycle for oversized, non-absorbent items such
as comforters or poly-lled jackets.
See the “Cycle Guide” and the “Using Your Washer” section.
Noises
Clicking or metallic noises Objects caught in washer drain
system.
Empty pockets before washing. Loose items such as coins could
fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as nal amounts of water
are removed during the Drain/Spin cycles.
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Whirring Basket deceleration may be occurring. You may hear the whirring sound of the basket decelerating.
This is normal.
Water Leaks
Check the following
for proper installation:
Washer not level. Water may splash o basket if washer is not level.
Fill hoses not attached tightly. Tighten ll hose connection.
Fill hose washers. Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it
to drain pipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drain pipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets).
Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment
and cause water to splash o tub. See the “Using Your Washer”
section for loading instructions.
Washer Not Performing As Expected
Not enough water
in washer
Load not completely covered in water. This is normal operation for a high eciency washer. If the Water
Level knob is set to Auto setting, the load will not be completely
under water. The washer senses load sizes and adds correct
amount of water for optimal cleaning.
Use Bulky/Bedding or Jeans/Towels cycle for higher water ll,
or set Water Level knob to Deep Fill setting. See “What’s Under
the Lid” and the “Cycle Guide” to match your load with the
best cycle.
Run Clean Washer cycle to optimize the water level and wash
performance due to soil buildup in washer basket.
First try the solutions suggested here for assistance and to possibly avoid a service call.
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