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49-1000500 Rev. 2 17
TROUBLESHOOTING
Problem Possible Cause
Door not closing properly Package or bottle may be holding door open.
Check the door gasket; it may be out of position.
Refrigerator is not level. See Installation Instructions.
Hinge springs deactived. See Installation Instructions.
Refrigerator too warm Temperature control not set cold enough. See Temperature Control.
Hot weather or frequent door openings.
Door left open for long time.
Package may be holding door open.
Actual temperature not equal to set
temperature
Refrigerator just plugged in. Allow 24 hours for system to stabilize.
Door open for too long. Allow 24 hours for system to stabilize.
Warm food added to refrigerator. Allow 24 hours for system to stabilize.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
Frost or ice crystals on frozen food
(frost within package is normal)
Drawer left open or package holding door open.
Too frequent or too long door openings.
Drawer may have been left open.
Ice cubes or some other object may be stuck behind the drawer.
Slow ice cube freezing Drawer may have been left open.
Turn temperature control to a colder setting.
Package may be holding drawer open.
Ice cubes have odor / taste Old cubes need to be discarded.
Ice storage bin needs to be emptied and washed.
Unsealed packages in freezer may be transmitting odor/taste to ice cubes.
Interior of freezer needs cleaning. See Care and Cleaning.
Poor-tasting incoming water. Change the water filter.
Automatic icemaker does not work Icemaker is turned off.
Water supply turned off or not connected.
Freezer too warm.
Piled up cubes in storage bin may cause icemaker to shut off too soon. Level cubes by
hand.
Ice bin is not in position.
Clogged water filter.
Reverse osmosis system installed.
Moisture forms on outside of
refrigerator
Not unusual during periods of high humidity. Wipe surface dry.
Turn on the External Moisture Control feature.
Moisture collects inside Too frequent or too long door openings.
In humid weather, air carries moisture into refrigerator when doors are opened.
Lower drawer switched from (freezer) to chill or wine.
Refrigerator has odor Foods with strong odors should be tightly covered.
Check for spoiled food.
Interior lights do not work No power at outlet.
LEDs need replacing. See Consumer Service Section.
Door difficult to reopen immediately
after closing
Tight door seal is due to pressure equalizing within the refrigerator. After closing the
door, wait 5–30 seconds to reopen.
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