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Terms & Conditions
Cancellation or Fees Terms:
Shipping/Delivery fees are the responsibility of the Purchaser. Seller is not responsible for the carrier’s missed/Non
delivery for any reason. Delivery is curbside. Optional upgrades in delivery service is an additional fee. If upgraded
delivery service cannot be performed properly, Purchaser agrees to accept delivery curbside and the difference in
upgraded cost will not be refunded. If item with free shipping/freight is canceled in transit, a charge of 25% of the price
of the unit/s plus freight costs both ways will be charged. All damages must be noted at time of delivery on BOL and
Seller to be notified within 48 hours of delivery of such damage. Purchaser acknowledges if cancelation is authorized
by Seller, a 35% restocking fee and freight both ways will be charged. No cancelation or refund on made-to-order
products. If an order has been placed and production has not started, cancellation fee of 15% of total amount will be
charged. Cancelled orders paid by Credit Card will have an additional fee of 3% deducted from the total refund. Once
your order has shipped, the shipping address cannot be changed. Refurbished units are sold as is. Purchaser assumes
risks to the quality and performance of goods and assumes the costs of all necessary service or repair not covered
herein.
(Box here for check mark) Accept Terms & Conditions
Vinotemp International Corp. (“Seller”) and the person or entity that acquires these goods from Seller (“Purchaser”)
hereby fully agrees to the following terms and conditions of the sale: Shipping/Delivery fees are the responsibility of the
Purchaser whether freight prepaid or freight collect. Seller assumes responsibility for the goods sold to the Purchaser
until the goods have reached Purchaser’s delivery address (FOB Destination) and the delivery receipt is signed clear.
Seller is not responsible for the carrier’s late delivery, missed delivery, unpaved roads, remote locations, stairs,
elevators, narrow door openings and other such issues in attempting to fit or deliver the goods into the Purchaser’s
location. Delivery to remote locations may require additional fees. Remote location may be defined at the discretion of
the carrier as more or less than 50 miles from the nearest major city. Purchaser assumes all responsibility for additional
costs related to freight such as access, measurement, installation, hookup, wiring, moving and storage of the goods,
flight of stairs, carrier’s inability to safely and/or adequately deliver, inability to use the building elevator to lift the goods,
narrow openings, along with any additional costs to deliver or redeliver the product properly. Make sure to review access
to the property and size of the product ordered.
The transportation of all goods is subject to the terms and conditions which the carrier imposes on Purchaser.
Installation is the responsibility of the Purchaser. If white glove delivery was ordered and cannot be performed properly,
or access is hindered in any way, Purchaser agrees to accept delivery curbside (delivery service cannot be refunded).
If Purchaser will-calls or pays for their own freight responsibility transfers to the Purchaser when the Purchaser or
Purchasers freight company picks up the unit from Seller. Freight quoted are either curbside, threshold or white glove.
Standard white glove delivery is main floor, easy access and NO STAIRS, Doors, aligned feet attached (if necessary)
and removal of packaging, additional fees for additional requests. Each service has a different rate and will require
additional fees. If freight is not charged (Free Shipping or Freight Included) and the order is cancelled after shipping, a
freight charge of 25% of the cost of the unit, each direction will be charged. Item swap outs are arranged as curbside
delivery and pickup unless noted otherwise. There is no white glove service for returns. Approved returns must have
original and/or proper packaging. Swap-outs (Delivery and Pick up are at the same time) Original unit must be packed
and ready for carrier pick up at time of delivery of new unit. Packaging of old unit must be adequate for shipping, not
oversized or on a pallet if unit was not originally delivered on a pallet. Carrier will not drop off new unit if the original unit
is not ready. If the carrier has to make a second attempt, customer will be subject to additional charges for the attempted
delivery and for any packaging issues. Deliveries include ONE attempt by the shipping company to deliver the product
to the consumer. If for any reason the customer is unavailable to accept the order and the product is undeliverable under
any circumstances, the customer will be responsible for any extra shipping and handling charges. We are a
manufacturer not a shipping company, deliveries are done by a 3rd party service. Email us at [email protected] for a
quote or any additional information. Freight discussed is Continental USA (excluding Alaska, Puerto Rico, Hawaii), cost
is additional please email [email protected] for a quote.
If you use a service repair company without approval or parts not supplied by Vinotemp and your unit under warranty
fails to work, we will repair your item provided you ship your unit prepaid to and from our facility in Henderson. Vinotemp
is not responsible for install or removal costs or unauthorized repairs. If the repair or unauthorized part damaged the
unit, we will provide customer a cost to repair that damage.
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7 3 2 S o u t h R a c e t r a c k R o a d , H e n d e r s o n , N e v a d a 890 1 5
i n f o @ v i n o t e m p . c o m
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