Loading ...
Loading ...
Loading ...
9
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
• The battery should be removed from the machine before disposal.
• Recycle or dispose of the battery in accordance with local ordinances
or regulations.
• Dispose of the exhausted filter unit in accordance with local ordinances
or regulations.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON MACHINE
After registering your 2 year Dyson guarantee, your Dyson machine will be covered
for parts and labour for 2 years from the date of purchase, subject to the terms of
the guarantee. If you have any questions about your Dyson machine, call the Dyson
Helpline with your serial number and details of where and when you bought the
machine. Most questions can be solved over the phone by one of our trained Dyson
Helpline staff.
AUSTRALIAN CONSUMER LAW
In addition to your rights under the Dyson guarantee, we also provide the following
statement as required by the Australian Consumer Law: In Australia, your Dyson
machine comes with statutory guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have your Dyson machine repaired or replaced if it fails to
be of acceptable quality and the failure does not amount to a major failure.
NEW ZEALAND CONSUMER LAW
Under the New Zealand Consumer Guarantees Act 1993, if the product is not of
acceptable quality but that defect is not substantial, Dyson may choose whether to
repair or replace the product. If a repair will be difficult, Dyson may instead provide
you with a refund. If a product’s defect is substantial or cannot be fixed, you can
ask for either a refund, replacement product, or compensation for any reduction
in that product’s value. You are also entitled to compensation for any other
reasonably foreseeable loss caused by that substantial defect.
DYSON 2-YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2-YEAR GUARANTEE
WHAT IS COVERED
• The repair or replacement of your Dyson machine (at Dyson’s discretion) if it is
found to be defective due to faulty materials, workmanship or function within
two years of purchase or delivery (if any part is no longer available or out of
manufacture, Dyson will replace it with a functional replacement part).
• This Dyson guarantee will only be valid if the machine is used in the country in
which it was sold.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the Dyson machine which is not in accordance
with your Dyson User manual.
• Use of the Dyson machine for anything other than normal domestic purposes in the
country of purchase.
• Use of parts not assembled or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories other than those produced or recommended
by Dyson.
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson’s control.
• Blockages – refer to the illustrations and the section ’Looking for blockages‘ in the
Dyson User manual for details on how to look for and clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this machine on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (cordless machines
only).
• Whether or not the Dyson guarantee applies, you may have rights and remedies
available to you under Australian or New Zealand Consumer Law.
OTHER TERMS RELATING TO THE
DYSON GUARANTEE
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust.) Pty Limited, Dyson New
Zealand Limited (NZ) or their authorised agents.
• Any parts replaced by Dyson or its service agents will become the property of
Dyson Appliances (Aust.) Pty Limited or Dyson New Zealand Limited (NZ).
• You must provide proof of purchase for your Dyson machine in order to make a
claim under the Dyson guarantee.
• Under the Dyson guarantee, the repair, replacement and any associated delivery
charges (both to and from Dyson) will be at no cost to you.
• Whether or not the Dyson guarantee applies, you may have rights and remedies
available to you under Australian or New Zealand Consumer Law.
IMPORTANT DATA PROTECTION INFORMATION
When registering your Dyson machine:
• You will need to provide us with basic contact information to register your machine
and enable us to support your Dyson guarantee.
• When you register, you will have the opportunity to choose whether you would like
to receive communications from us. If you opt-in to communications from Dyson,
we will send you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you
share with us as defined by our privacy policies which are available on our website
privacy.dyson.com.
Loading ...
Loading ...
Loading ...