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22
TROUBLESHOOTING GUIDE
troubleshooting guide
nuwavenow.com
Error Message: Solution(s):
Er1
Overheated NTC Temperature Sensor. Turn the Brio off and
allow it to cool. If the Brio is not working after it cools down,
contact Customer Service 1-877-689-2838 or
help@nuwavenow.com.
Err1
The NTC Temperature Sensor has short circuited. Contact
NuWave Customer Service 1-877-689-2838 or
help@nuwavenow.com.
Err2
The NTC Temperature Sensor is open. Contact NuWave
Customer Service at 1-877-689-2838 or
help@nuwavenow.com.
French fries are fried unevenly in the Brio.
1. You did not soak the potato sticks properly before air-frying them.
2. You did not use the right potato type, or they were not fresh.
Soak the potato sticks in a bowl of water for at least 30 minutes, remove them,
and dry them with paper towels. Use fresh potatoes and make sure they stay firm
during air-frying.
French fries are not crispy when they come out
of the Brio.
1. The crispiness of the fries depends on the amount of oil and water in the fries.
Make sure you dry the potato sticks properly before adding oil. Cut the potato
sticks smaller and dry them for a crispier result. Put slightly more oil on the
potatoes before placing them in the Brio for crispier results.
If the Brio needs to be replaced or returned to the manufacturer, please contact
NuWave Customer Service at: 1-877-689-2838 or help@nuwavenow.com (Mon-
Fri 7:30am-7:00pm and Saturday 9:00am to 5:00pm CST).
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