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15
IMPORTANT
Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
BEFORE YOU CALL (Solutions to Common Problems)
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Entire cooktop does
not operate.
Cooktop controls are locked. Set the cooktop controls to unlock the Cooktop.
Make sure household electrical circuit breaker is ON and that power is properly supplied to the
Cooktop.
Service wiring is not complete. Contact installation agent or dealer.
Electrical power outage. Check house lights to be sure. Call your local electric company for
service.
Cooktop turns OFF
while cooking.
Cooktop internal heat sensor has detected high temperatures inside the appliance. Be sure
the appliance vent holes are not blocked. Refer to the Installation Instructions supplied
with the cooktop for more detailed cooktop installation information.
Fluids spilled or object lying on controls area of cooktop. Clean spills or remove object. Re-power
cooktop.
Cooking Zone does
not heat food (Power
level is fl ashing).
No cookware was placed on the Cooking Zone, or the cookware material type is incorrect for
Induction Cooking.
Cookware bottom not large enough for Cooking Zone.
Cookware is warped or in poor condition.
Cookware is not centered on Cooking Zone.
Cookware resting on cooktop trim or does not rest completely on cooktop surface.
Cooking Zone does
not heat food.
No power to the appliance. Check steps under "Entire cooktop does not operate" in this
checklist.
Incorrect Cooking Zone control setting. Make sure the correct control is ON for the Cooking Zone being
used.
Cooking Zone heats
food too hot or not
hot enough.
Incorrect power level setting. Adjust the power level setting higher or lower and refer to
recipe for guidance and adjust accordingly.
Food does not heat
evenly.
Lightweight or warped pans were used. Be sure to use good quality cookware.
Use only fl at bottom, evenly balanced medium or heavyweight cookware. Heavy and
medium weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn
more easily.
Adjust Cooking Zone power level setting until the proper amount of heat is obtained.
Poor cooking results. Many factors affect cooking results. Adjust the recipe’s recommended power levels or cooking
times.
Cookware is too lightweight or warped. Use heavier quality cookware so foods being
prepared may cook more evenly.
Cooktop Zone Control
displays C or timer
display displays a 2
digits error code.
Induction Cooktop main control has detected a fault or error condition. Try turning electrical
power supply OFF and back ON to cooktop in order to reset Cooktop main controls. Make
sure nothing touch control panel area (utensils, cookware, etc.). If fault recurs, record fault
number and turn power supply to Cooktop OFF. Call service for assistance.
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