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12 electrolux.com.au 13
CARE AND CLEANING TROUBLESHOOTING
Clean the appliance after each use.
Always use cookware with clean bottom.
IMPORTANT
Scratches or dark stains on the glass ceramic have no
effect on how the appliance operates.
To remove the dirt
1. Remove immediately: melted plastic, plastic foil, and
food with sugar. If not, the dirt can cause damage to
the appliance. Use a special scraper for the glass. Put
the scraper on the glass surface at an acute angle and
move the blade on the surface.
Remove after the appliance is sufficiently cool:
limescale rings, water rings, fat, stains, shiny metallic
discolourations. Use a special cleaning agent for glass
ceramic or stainless steel.
2. Clean the appliance with a moist cloth and some
detergent.
3. At the end rub the appliance dry with a clean cloth.
TROUBLESHOOTING
Problem Possible cause Remedy
Red rings, limescale or water
rings, shiny metallic or other
discolouration, scratches/
shadows, bubbles or other
miscellaneous marks or stains on
ceramic glass cooktop surface.
Cooktop surface has not been cleaned
correctly. Cleaning/ maintenance of the
cooktop surface is not covered under
warranty. If a service call is placed to
clean the cooktop you will be charged for
the visit.
Use a ceramic glass cleaner such
as Cerapol.
Pitting of ceramic glass surface. Spillovers of liquid with high sugar
content.
These types of spills must be removed
immediately with a special scraper for the
glass. If not permanent damage to the
cooktop glass can occur which is not
covered under warranty.
You cannot activate the
appliance or operate it.
• You touched 2 or more sensor fields at
the same time.
• The Stop+Go function operates.
• There is water or fat stains on the
control panel.
Activate the appliance again and set the
heat setting in less than 10 seconds.
Touch only one sensor field.
Refer to the chapter “Operating instructions”
Clean the control panel.
An acoustic signal sounds and
the appliance deactivates. An
acoustic signal sounds when
the appliance is deactivated.
You put something on one or more
sensor fields.
Remove the object from the sensor fields.
The appliance deactivates. You put something on the sensor field. Remove the object from the sensor field.
The residual heat indicator does
not come on.
The cooking zone is not hot because it
operated only for a short time.
If the cooking zone operated sufficiently
long to be hot, speak to the service centre.
The Automatic Heat Up function
does not operate.
The cooking zone is hot.
The highest heat setting is set.
Let the cooking zone become sufficiently cool.
The highest heat setting has the same power
as the Automatic Heat Up function.
The heat setting changes
between two levels.
The Power management is activated. Refer to “Power management”.
If you tried the above solutions and cannot repair the
problem, speak to your dealer or the customer service
centre. Give the data from the rating plate and an error
message that comes on.
Make sure you operated the appliance correctly. If not
the servicing by a customer service technician or dealer
will not be free of charge, also during the warranty
period. The instructions about the customer service and
conditions of guarantee are in the guarantee booklet.
The sensor fields become hot. The cookware is too large or you put it
too near to the controls.
Put large cookware on the rear
cooking zones if necessary.
There is no signal when you
touch the panel sensor fields.
The signals are deactivated. Activate the signals
(refer to “OffSound control”).
comes on
The automatic switch-off operates. Deactivate the appliance and activate
it again.
comes on
The Child Safety Device or the Lock
function operates.
Refer to the chapter “Operating
instructions”.
comes on
• No cookware on the cooking zone.
• Incorrect cookware.
• The diameter of the bottom of the
cookware is too small for the cooking
zone.
• The cookware do not cover the
cross.
Put cookware on the cooking zone.
Use the correct cookware.
Use larger diameter cookware.
Cover the cross fully.
and number comes on
There is an error in the appliance. Disconnect the appliance from the
electrical supply for some time.
Disconnect the fuse from the electrical
system of the house. Connect it again.
If
comes on again, speak to the
after sales service.
comes on
There is an error in the appliance,
because either the cookware boils dry
or you’ve used incorrect cookware.
Overheating protection for cooking zone
operates. The automatic switch-off
operates.
Deactivate the appliance. Remove the
hot cookware. After approximately
30 seconds, activate the cooking
zone again. If the cookware was the
problem, the error message goes out
of the display, but the residual heat
indicator can stay. Let the cookware
become sufficiently cool and refer to
“Cookware for the induction cooking
zone” to see if your cookware is
compatible with the appliance.
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