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en-us
29
Troubleshooting minor issues
Before contacting customer service:
n Please check whether you can troubleshoot the problem yourself based on the following information.
Customer service will charge you for advice, even if the appliance is still under warranty.
Refrigerator compartment and freezer compartment
Problem
Possible cause Corrective action
The appliance is not
cooling, the ice and
water dispenser is not
working and the
display switches
between the single
functions.
The Demo mode is switched on. Press the buttons “fridge” and “super/quick
ice” at the same time and press the button
“light/filter” 5 times.
No display on the
display panel, interior
light is not working,
and the appliance is
not working.
The power cord is not plugged in. Plug in the power cord.
The fuse has blown or circuit breaker has
been tripped.
Replace fuse or reset the circuit breaker.
Check if electricity is present at outlet.
Power outage. Wait until power has been restored. If
necessary, contact an electrician or the utility
company.
The interior light is not
working.
The light switch to the freezer or
refrigerator compartment is sticking.
Check whether the light switch can be moved.
The LED bulb is defective. See ”LED light”.
Food is too cold. Temperature has been set too low. Adjust to a higher temperature.
Food is too warm. Door will not close properly.
Align the appliance with a level. See ”Aligning
the appliance”.
Check the position of the drawers and
correct, if necessary.
Check the door seals and foldaway door bar;
if necessary, clean or correct position.
Temperature has been set too high. Select a lower temperature.
Ventilation opening is blocked. Remove any food blocking the ventilation
opening.
Doors were opened frequently or were
open for an extended period of time.
Wait until the temperature in the appliance
drops.
A large amount of fresh food has been
placed in refrigerator.
Fresh food must first reach the correct
storage temperature.
Appliance has an
unpleasant odor.
Food with a strong odor was placed in the
refrigerator.
Wrap up the food or place it in an airtight
container.
The interior compartment is dirty. Clean the interior compartment.
Water droplets are
forming on the exterior
of the appliance.
Door will not close properly.
Align the appliance with a level. See ”Aligning
the appliance”.
Check the position of the drawers and
correct, if necessary.
Check the door seals and foldaway door bar;
if necessary, clean or correct position.
Humidity is too high. This may be normal in certain regions.
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