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493
Troubleshooting Guide
No picture appears on the television.
z
Make sure [
5
: Video system] is set to [For NTSC] or [For PAL]
correctly for the video system of your television (
=
445).
z
Make sure the HDMI cable’s plug is inserted all the way in (
=
272).
There are multiple movie les for a single movie recording.
z
If the movie le size reaches 4 GB, another movie le will be created
automatically (
=
212). However, if you use an SDXC card formatted
with the camera, you can record a movie in a single le even if it exceeds
4 GB.
My card reader does not recognize the card.
z
Depending on the card reader used and the computer’s operating
system, SDXC cards may not be correctly recognized. In this case,
connect your camera to the computer with the interface cable, then
import the images to the computer using EOS Utility (EOS software).
The image cannot be resized.
z
With this camera, you cannot resize JPEG
b
and RAW images
(
=
304).
The image cannot be cropped.
z
With this camera, you cannot crop RAW images (
=
302).
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