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SERVICE DIAGNOSIS
DCE33
September 2011
Page 21
PROBLEM POSSIBLE CAUSE PROBABLE CORRECTION
The machine does not operate The machine is unplugged Plug the machine in.
Breaker tripped or fuse is blown. Reset breaker/replace fuse - if it
happens again, call for service to
check for a short circuit in the
machine.
Ice machine control turned to
OFF.
Turn ice machine control to ON.
Bin thermostat open keeping
machine off.
Ice on sensor tube - its then
normal for the machine to be off.
Ice machine in a room below 50
degrees - room needs to be
warmer for machine to operate.
Bin thermostat stuck open, needs
to be replaced.
Timer contacts open. Replace timer.
Cubes are too big Cube size control set too cold. Adjust cube size control for a
smaller cube.
Cubes are too small Cube size control set too warm. Adjust cube size control for a
larger cube.
Not enough water. Check water supply - filter may be
restricted.
Check inlet water valve - inlet
screen may be restricted.
Cube size control stuck closed -
timer runs all the time.
Replace cube size control
Cubes are partially formed - have
ragged sides
Spray jets partially clogged. Clean ice making system with ice
machine cleaner.
Machine makes ice, but bin does
not fill up with ice
The bin should fill up and the
machine shut off in 24-36 hours. If
not, the condenser may be dirty.
Clean the condenser.
The bin drain may be partially
restricted
Clean out the drain, check the
installation.
The air flow to the ice machine
may be obstructed.
Check the installation - the
machine must be free of
obstructions at the kick plate.
Cubes are partially formed - are
white at the bottom
Not enough water in the reservoir. Check water supply - filter may be
restricted
Check inlet water valve - inlet
screen may be restricted.
Check for a water leak at the
reservoir.
Water leaking into bin from torn or
mis-positioned curtain. Check
curtain position and condition.
Reposition or replace as needed.
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