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19
If your heater fails to operate, please follow these procedures:
This heater is intended to be a wall/ceiling-mounted heater. It has a
thermal cut-off protection. If the thermal cut-off protection trips,
switch off the power. Switch off the circuit breaker. The unit
should reset automatically after 10 minutes. If the thermal cut-off
protection trips again, consult a certified/licensed electrician to
determine the reason for overheating.
Problem Probable Cause Solution
Unit is not
heating.
Overheat protection has
temporarily deactivated the
heater.
Turn the heater OFF. Switch
off the circuit breaker. Wait
10 minutes before turning on
the heater.
Breaker/Fuse has been
tripped.
Check your electrical box to
confirm the breaker has not
been blown. This may occur if
the receptacle is shared with
other high consumption
appliances.
The heater is
producing a
burning
smell.
Check & ensure there are no
combustible materials within
0.9 meters (3 feet) surrounding
the heater.
Remove any combustible
items from the vicinity of the
heater.
A drop of oil fell on the heating
coil during the manufacturing
process. It will quickly
evaporate and should not
occur again.
Ensure room in which heater is
situated is well ventilated.
Ensure a minimum clearance
of 1ft (12 inches) from both
sides, and 4.5 inches from the
back.
Reposition the heater so there
is enough space between the
heater and the any adjacent
surface/wall.
PLEASE DO NOT ATTEMPT TO OPEN OR REPAIR THE HEATER
YOURSELF. DOING SO COULD CAUSE DAMAGE TO THE
HEATER OR PERSONAL INJURY.
TROUBLESHOOTING
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