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Value Series Manual 43
How to Obtain Service
For the name of a trained and qualied professional, please contact your place of purchase, visit the Rinnai
website (www.rinnai.us), call Rinnai at 1-800-621-9419 or write to Rinnai at 103 Internaonal Drive, Peachtree
City, Georgia 30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated sales
receipt, or by registering within 30 days of purchasing the product. To register your Rinnai Tankless Water
Heater, please visit www.rinnai.us. For those without internet access, please call 1-800-621-9419. Receipt of
registraon by Rinnai will constute proof-of-purchase for this product.
Registraon of product installed in new home construcon may be veried with a copy of the closing papers
provided by the inial home buyer. However, registraon is not necessary in order to validate this Limited
Warranty.
• Accident, abuse, or misuse
• Alteraon of the product or any component part
• Misapplicaon of this product
• Improper installaon (such as but not limited to)
− Product being installed in a corrosive envi-
ronment
− Condensate damage
− Improper venng
− Incorrect gas type
− Incorrect gas or water pressure
− Absence of a drain pan under the appliance
• Improper maintenance (such as but not limited
to scale build-up, freeze damage, or vent
blockage)
• Incorrect sizing
• Any other cause not due to defects in materials
or workmanship
• Problems or damage due to res, ooding,
electrical surges, freezing or any acts of God
• Any damage caused by poor water quality
• Operang the water heater with anything other
than potable water at all mes
• Force majeure
What Is Not Covered?
This Limited Warranty does not cover any failures or operang dicules due to the following:
There is no warranty coverage on product installed in a closed loop applicaon, commonly associated with space
heang only applicaons.
The integrated controller on indoor models has a 1 year warranty on parts.
There is no warranty coverage for commercial applicaons.
This Limited Warranty does not apply to any product whose serial number or manufacture date has been
defaced.
This Limited Warranty does not cover any product used in an application that uses chemically treated water such
as a pool or spa heater.
Limitation on Warranties
No one is authorized to make any other warranties on behalf of Rinnai America Corporation. Except as expressly
provided herein, there are no other warranties, expressed or implied, including, but not limited to warranties of
merchantability or fitness for a particular purpose, which extend beyond the description of the warranty herein.
Any implied warranties of merchantability and fitness arising under state law are limited in duration to the
period of coverage provided by this Limited Warranty, unless the period provided by state law is less. Some
states do not allow limitations on how long an implied Limited Warranty lasts, so the above limitation may not
apply to you.
Rinnai shall not be liable for indirect, incidental, special, consequential or other similar damages that may arise,
including lost profits, damage to person or property, loss of use, inconvenience, or liability arising from improper
installation, service or use. Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to
state.
www.rinnai.us/warranty
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