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Troubleshooting 9
If you think something may be wrong with your refrigerator,
you can carry out some easy checks before calling for
service. You may locate the problem, sparing yourself from
inconvenience, saving time and money.
PROBLEM SOLUTION
When your
appliance is not
operating
• Check that the power cord is plugged into
the power outlet properly and that the
outlet is switched ‘ON’.
• Try running another appliance from the
power outlet. If no power is coming from
the outlet you may have blown a fuse or
tripped a circuit of your household power
supply.
• Try adjusting the temperature control to a
slightly “colder” position.
• It is normal for the freezer fan NOT to
operate during the automatic defrost
cycle, or for a short time after the
appliance is switched on.
When there is
refrigerator/
freezer noise
Modern refrigerators/freezers with
increased storage capacity use high
speed compressors. These can provide
a seemingly high level of sound which is
quite normal. Normal operational sounds
include:
• Occasional gurgling, similar to water
boiling.
• Air flow noise (air circulates because of a
small fan).
• A popping noise heard during automatic
defrost.
Other strange sounds may mean that
you need to check and take action. For
example, noises may mean that:
• The cabinet is not level.
• The floor is uneven or weak.
• Bottles are badly placed and rattling.
• There are vibrations from an object on
top of or behind or beside the refrigerator.
• The back of the refrigerator cabinet is
touching the wall.
Remember it is quite normal for noise to
seem louder just after the refrigerator starts
operating.
If there are
odours inside the
appliance
• The interior may need cleaning.
• Some foods produce odours.
• Some containers and wrapping can cause
odours.
• Ask yourself if the odour started about the
same time you started storing something
unusual.
When the motor
seems to run more
than expected
Your new appliance provides you with large
capacities in both the refrigerator section
and the separate freezer. It is normal for
the motor to operate frequently. However,
to keep operation to a minimum, check the
following:
• Are doors kept open too long or too
often?
• Are controls set too cold? Refer to page 7
“Controlling temperature”.
• Have large amounts of warm food just
recently been stored? Summer, festive
seasons and holidays usually mean a lot
more work for your appliance.
• If the day is hot or the room is very warm,
the appliance will need to run more than
normal.
• The appliance will run more than normal
just after you install it or when it has been
turned off for a long time.
If the temperature
in the refrigerator
is too warm
• Check that the appliance has enough
clearance at the sides, back and top.
Refer to page 5 “Installing your new
appliance”.
• Refer to page 7 “Controlling
temperature”.
• You may have kept the door open too
long or too frequently.
• Food containers or packaging may be
holding a door open.
If the temperature
in the refrigerator
is too cold
• Refer to page 7 “Controlling
temperature”.
• Increase the temperature to avoid high
energy consumption.
If heavy frosting
occurs in the
freezer
Make sure you fully close the freezer and
fridge doors. If the doors are left partly
open a heavy frost will coat the inside of the
freezer. If a frost develops, remove it. Take
care to properly close the doors and the
frost will not reoccur.
If water drips on
the floor
The defrost water tray, (located on the
compressor at the back of the cabinet), may
not be properly positioned, or the drain
tube may not be properly positioned to
direct water into this tray. You may need to
pull the refrigerator away from the wall to
check the tray and tube.
When temperature
is hot/warm on
the outside and
rear side of the
refrigerator
In normal operation, the refrigerator
transfers heat from inside to outside of the
cabinet. It is normal for the side and rear
of the refrigerator to feel warm/hot while
operating. This will be more noticeable
during start up and hot ambient conditions.
TROUBLESHOOTING
IF YOU STILL REQUIRE SERVICE
If you have a problem, and the problem persists after you have made the checks mentioned above, contact your nearest
Electrolux approved Service Centre or the dealer you bought the refrigerator from. Be ready to quote the model number,
9-digit PNC and 8-digit serial number, which is stated on the label inside the refrigerator compartment.
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