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TROUBLESHOOTING
PROBLEM CHECK POINTS
No power or unit
does not respond
Is cooktop firmly plugged into a correct
outlet?
Is cooktop plugged in a dedicated outlet?
Has the unit been dropped or handled
roughly? If so, we suggest sending it in for
evaluation
Was there a power shortage?
Unit suddenly stops
heating during
normal operation
There may have been a power shortage at
the facility where the unit is being used and
starving the unit of power. This may also
occur if you are not using a dedicated circuit.
Check if another appliance is drawing from
the same circuit.
Check if the fan is still running.
Are the air vents blocked? Check if dust or
grease is clogging the vents.
Make sure enough clearance is around the
unit.
Unit was set on cook mode and idle for 2
hours. Unit’s safety automatically shuts unit
off after 2 hours with no setting changes.
Pan does not get
hot enough even
though temperature
is set on high
Are you using an extension cord? Any use of
an extension cord over 10 feet will affect the
power from reaching the cooktop.
It is possible that the internal coil supports
may have been “dropped” due to the unit
being mishandled or frequently moved. If this
is the case, it will need to be sent in for
repair.
Pan cooks
unevenly or does
not maintain heat
level
Is base of cookeware convex/concave
shaped or dented?
Pan is smaller than 4.5” or larger than 12”.
Pan may not be centered.
Fan continues to
run after unit is
turned off
The fan will continue to run until unit is
completely cooled down. This is a safety
feature and designed to help preserve the life
of the cooktop.
ERROR CODE
ERROR CODE INSPECTION
Flashes “E0” – beeps and shuts
off after 10 seconds.
Either there is no cookware or no
compatible cookware placed on unit.
Cookware may be too small or too
large for the electromagnetic field.
Cookware is not centered on the
ceramic plate
Display “E1” without heating
Power supply voltage is below
90V+-10V. Retry after voltage
returns to normal
Display “E2” without heating
Power supply voltage is above
145V+-10V. Retry after voltage
returns to normal
Display “E3” without heating
Cookware is heated without any
food content.
Excess temperature of cookers
Temperature probe has short circuit
Note: Retry after several minutes, if
error remains, contact Sunpentown
Display “E4” without heating
Temperature probe is abnormal,
contact Sunpentown
Display “E5” without heating
High ambient temperature
Air inlet or air outlet is blocked
Fan is not working
Note: Retry after several minutes, if
error remains, contact Sunpentown
Display “E6” without heating
Temperature probe is abnormal,
contact Sunpentown
Display “E7”
Furnace temperature sensor error,
contact Sunpentown
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