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Occasionally a problem may arise that is minor in nature, and a service call may not be neccessary. Use this troubleshoot-
ing guide for a possible solution. If the unit continues to operate improperly, call an authorized service depot or
Danby’s Toll Free Number 1-800-263-2629 for assistance.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Unit does not work • Power is out
• The plug is not plugged in prop-
erly
• Plug current device tripped
• Control is off
• Wait for power to return
• Plug in properly
• Press the reset button after
resolving problem
• Turn control ON and set to de-
sired setting
Air from unit does not feel cold
enough
• Room temp. below 17°C (62°F)
• Temp. sensing element touching
cold coil (behind air fi lter)
• Temp. set too high
• Compressor shut off by changing
modes
• Will not cool until room temp.
rises above 17°C (62°F)
• Straighten tube away from coil
• Reset to a lower temp.
• Wait approx. 3 minutes and
listen for compressor to restart
when in cool mode
Air conditioner cooling but room
is too warm- ice forming on cool-
ing coil behind decorative front
• Outdoor temp. below 17°C
(62°F)
• Air fi lter may be dirty
• Thermostat too cold for night-
time cooling
• To defrost coil, set to FAN ONLY
• Clean fi lter as per instructions
• Set temp. to a higher setting
Air conditioner cooling but room
is too warm- NO ice forming on
cooling coil behind decorative
front
• Dirty air fi lter - air restricted
• Temp. is set too high
• Air directional louvers positioned
improperly
• Front of unit blocked (i.e. by
drapes), restricting air distribu-
tion
• Doors, windows, registers etc.
open, cold air escaping
• Unit recently turned on in hot
room
• Clean air fi lter
• Set to lower temp.
• Position louvers for better air
distribution
• Clear blockage in front of unit
• Close doors, windows, registers
• allow additonal time to remove
“stored heat” from room
Air conditioner turns on and off
rapidly
• Dirty air fi lter - air restricted
• Outside temp. extremely hot
• Clean air fi lter
• Set fan speed to higher setting
to bring air past cooling coils
more frequently
Noise when unit is cooling • Air movement sound
• Window vibration
• This is normal. If too loud, set to
slower fan setting
• Poor installation-refer to instal-
lation instructions or check with
installer
Water dripping INSIDE when unit
is cooling
• Improper installation • Tilt air conditioner silghtly to the
outside to allow water drainage
Water dripping OUTSIDE when
unit is cooling
• Unit removing large quantity of
moisture from humid room
• This is normal during excessive-
ly humid days
Remote sensing deactivating
prematurely
• Remote control not located with-
in range
• Remote control signal obstructed
• Place remote control withing 8
meters (20 Ft.) and 180° radius
of front of the unit
• Remove obstruction
Room too cold • Set temperature too low • Increase set temperature
19
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