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RHCHS2001 Revision 1.4
PROBLEM SOLVING
The vacuum cleaner
doesn’t switch on
• Check the vacuum is plugged in
• Check the socket is switched on
• Check another appliance in the socket
• Check for any obvious signs of damage to cord or plug
• If recently used, allow to cool for 1 hour then try again
The suction is
decreasing and dirt
is not adequately
being picked up
• Check if the dust canister is full; if so, empty it
• Clean the filters following the instructions in this manual
• Check there are no blockages in the tube, and clear any
obstructions
Vacuum cleaner is
over heating
• Check the filters are clean
Dust is coming out
of the vacuum
• The dust canister has not been fitted correctly. Refit the
canister following the instructions in this manual.
The air exhausted
from the vacuum
smells
• Clean the filters, tube, and dust container following the
instructions in this manual
The vacuum cleaner
has cut out
• Allow the vacuum to cool for 1 hour. Clean all filters and
dust containers before trying to use again.
Parts have become
damaged/snapped
• Contact customer services
If you are still experiencing difficulties with the appliance please
contact us BEFORE returning the appliance to the retailer it was
purchased from:
Website: https://mda.russellhobbs.com
Telephone: 0345 209 7461
Address: Product Care Customer Service, Green Bank Business Park, Hindley Green,
Wigan, WN2 4AY
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