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10
Problem May Be Caused By What to Do (Solution)
Nothing works.
No power to cooktop. Verify the cooktop is plugged in.
No power to electrical outlet.
Turn on power at circuit breaker or fuse box; check for tripped breaker or
blown fuse.
Power outage. Contact power company.
Igniters not sparking.
Power not supplied to unit. See Nothing Works (above).
Wet/dirty igniter. Perform Cleaning the Burners and Igniters (Pg. 9).
No flame.
Igniter not working (no clicking sound). See Igniters do not spark, above.
Wet/dirty igniter. Perform Cleaning the Burners and Igniters (Pg. 9).
Gas turned off. Make sure gas-supply valve is open.
Gas supply interrupted. Contact gas company.
Burner goes out at low setting. Low gas pressure. Contact gas company to have pressure tested.
Flame distorted, yellow. or too
large.
Burner parts dirty/clogged. Perform the procedure Cleaning the Burners and Igniters (Pg. 9).
Burner parts improperly assembled. Inspect burner assembly (see Installing the Burners and Grates, Pg 4).
Cooktop set up for other type of gas
(Natural or LP) or different altitude.
Have qualified technician check cooktop suitability for gas type and
altitude.
Gas regulator faulty or not installed. Have a qualified service technician check the gas regulator.
Igniter sparks (clicks) after
flame ignites.
Burner is cold.
Burners may spark up to 60 seconds when cold and set to low; see
Lighting a Burner, Pg. 6, for details on minimizing this issue.
Flame distorted by draft. Minimize drafts around the cooktop. Close nearby windows.
Wet/dirty igniter or burner parts. Perform Cleaning the Burners and Igniters (Pg. 9).
Burner parts not properly positioned. See Installing the Burners and Grates, Pg 4).
Power supply polarity is reversed. Have a licensed electrician check the electrical outlet.
Getting Help
Before you request service:
1. Review Troubleshooting (this page).
2. Know the cooktop's warranty terms and conditions.
3. If none of these tips/suggestions resolves your issue, or if you
have warranty/non-warranty, or operational issues, call Dacor
Customer Assurance:
833-35-ELITE (833-353-5483) USA, Canada
5:00 a.m. – 5:00 p.m. Pacific Time
Website: www.dacor.com/customer-care/contact-us
Warranty
What Is Covered
CERTIFICATE OF WARRANTIES
DACOR GAS COOKTOPS
WITHIN THE 50 STATES OF THE U.S.A., DISTRICT OF COLUMBIA,
AND CANADA*:
FULL 1-YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to the first
use purchaser, starting from the date of original retail purchase
or closing date for new construction, whichever period is longer.
Warranty is valid on products purchased brand new from a Dacor
Authorized Dealer, or other seller authorized by Dacor.
If your Dacor product fails to function within one year of the origi-
nal date of purchase, due to a defect in material or workmanship,
Dacor will remedy it without charge to you.
All cosmetic damage (such as scratches on stainless steel, paint/
porcelain blemishes, etc.) to the product or included accessories
Troubleshooting
Warranty and Service
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