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18
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon�
Do not overll dispenser. Overlling causes immediate dispensing.
Always select Fabric Softener option to ensure proper dispensing�
Load dispensers before starting a cycle�
It is normal for small amounts of water to remain in dispenser
at the end of the cycle�
Homes with low water pressure may result in residual powder
in the dispenser� To avoid, select a warmer wash temperature
if possible, depending on your load�
Liquid chlorine bleach not used
in dispenser�
Use only liquid chlorine bleach in the bleach dispenser�
Powdered detergent
not dissolving completely
in load
Using too much HE detergent� Follow the manufacturer’s instructions to determine the amount
of detergent to use�
Water temperature is very cold� Select a warmer wash temperature�
Try adding the detergent to the basket prior to adding laundry,
rather than using the detergent dispenser�
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly� Be sure laundry packet is added to washer basket before adding
clothes� Follow the manufacturer’s instructions to avoid damage
to your items�
Error Code Appears in Display
LF (too long to ll) or
F8E1 appears in display
Washer taking too long to ll. Drain
extends more than 4.5" (114 mm) into
standpipe�
Check plumbing for correct drain hose installation� Use drain hose
form and attach securely to drainpipe or tub� Do not tape over
drain opening� See Installation Instructions�
Water supply not connected or
turned on�
Check water supply to make sure hoses are connected and/or
turned on�
“--” Cycle knob is not on cycle� This is not an error� The selector knob is not on a cycle� Rotate
your selector knob until a cycle lights up�
F## code (F-type error
code) appears in display
System error code� Touch the Start/Pause/Unlock Lid button once to clear the code�
Then touch the Start/Pause/Unlock Lid button again to restart
washer� If code appears again, call for service�
F1E1 ACU (appliance
control fault)
Internal ACU failure� Call for service�
F2E3 UI/ACU mismatch UI/ACU initialization error� Call for service�
F3E1 Water level sensing
failure
Pressure sensor on ACU failure� Call for service�
F5E2 Lid lock will not
lock if lid lock failure
An item in the load may be keeping
the lid from locking�
Check for items directly under the lid�
F5E3 Lid cannot unlock Objects on washer lid prevent it from
unlocking�
Remove objects, such as baskets of laundry, from top of washer�
F6E2 or F6E3
Communication Error:
UI cannot communicate
ACU or UI synchronization error� Remove power from the washer� Let washer set for 5 minutes for
the washer to completely power down� Apply power to washer
and check for error codes� If the error code persists, call for
service�
F8E6 code (water
hazard) will appear
in display
Lid is left open for more than
10 minutes and water has
pumped out�
Make sure lid is closed before starting a cycle and/or during
prewash (soak).
Check plumbing for correct drain hose installation� Use drain hose
form and attach securely to drainpipe or tub� Do not tape over
drain opening� See Installation Instructions�
“drn” “dr” (F9E1) (drain
pump system problem –
long drain) appears in
display
Washer taking too long to drain
water. Drain extends more than
4.5" (114 mm) into standpipe.
Check plumbing for correct drain hose installation� Use drain hose
form and attach securely to drainpipe or tub� Do not tape over
drain opening�
Lower drain hose if the end is higher than 96" (2.4 m) above
the oor. Remove any clogs from drain hose. See Installation
Instructions�
“Ofb” (O Balance) Load not balanced or evenly
distributed around the basket�
Cycle is paused as indicated by the ashing Start/Pause/Unlock
Lid indicator� Open the lid, redistribute the load, and close the lid�
Touch and hold the Start/Pause/Unlock Lid button to resume�
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call�
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