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en Troubleshooting
40
Fault Cause and troubleshooting
The programme does
not start.
2. Remove any trapped laundry.
3. Close the door.
4. Press Start/Reload to start the programme.
The door cannot
beopened.
The temperature is too high.
▶ Wait until the temperature has dropped.
▶
→"Cancelling the programme", Page31
Water level is too high.
▶ Select a suitable programme for draining.
→"Programmes", Page24
Power failure.
▶ Open the door using the emergency release.
→"Emergency release", Page46
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page33
The water outlet hose is connected too high.
▶ Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶ Correctly assemble the pump cover.
Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶ Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶ Remove any unapproved extensions from the water
hose.
→"Connecting the appliance", Page15
The pump cap is not fully screwed in.
▶ Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
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